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Cancellation service #1 in Canada
Snoopreport is an online social‑media activity tracking service that provides reports about public Instagram activity. It sells subscription plans for ongoing monitoring of accounts and delivers periodic reports rather than tangible goods. The service is provided by Smart Data Solutions LLC and is governed by Snoopreport’s Terms and Conditions.
When you cancel a Snoopreport subscription, your access normally continues until the end of the billing period you already paid for; after that date the subscription should not renew. Snoopreport’s terms indicate that reports already delivered remain delivered and that interruption of ongoing service is not automatically treated as grounds for cancellation or refund. Your account data and historical reports may or may not remain accessible after cancellation - keep copies or screenshots of any important reports before your access ends.
Snoopreport’s Terms state that refunds are generally not issued once a report has been delivered. The company allows refunds only in limited circumstances: if the service fails to deliver reports at least five times within seven days after purchase, or if the product is materially not as described and a written claim with clear evidence is submitted within seven days. The Terms also note that there is no right to refund if a report shows a given percentage (for example, stated 5 - 75% ranges) or if the target account becomes private during the campaign. Because the policy is restrictive and time‑sensitive, act quickly if you believe you qualify for a refund and collect supporting evidence. If Snoopreport declines a refund you believe you are entitled to, you can also consider disputing the charge through your payment provider or the store used for payment (App Store / Google Play), though success is not guaranteed and depends on the provider’s policies and the timing of your claim.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Personal | US$4.99/month | Monthly | Track up to 2 accounts |
| Small Business | US$14.99/month | Monthly | Track up to 10 accounts |
| Professional | US$44.99/month | Monthly | Track up to 100 accounts |
| Weekly | US$0.99/week | Weekly | Basic weekly tracking |
Canadian consumer protection varies by province. While some jurisdictions provide statutory cooling‑off periods for certain purchases, many digital or non‑tangible services are treated differently and may be exempt from automatic 14‑day cancellation rights. Provinces such as Ontario and Quebec have specific consumer protection rules that require clear disclosure of cancellation and refund terms; if Snoopreport’s published terms (for example, a 7‑day written claim window and a “no refund once delivered” rule) conflict with provincial rules, you may have additional rights under local law. If you believe your statutory consumer rights in Canada have been violated, you can contact your provincial consumer protection office for guidance, and you can also dispute charges with your payment provider or the app store used for purchase.
User feedback is mixed but includes a number of negative reports. Some Canadian reviewers and Better Business Bureau complaints cite missing or inactive reports, unexpected recurring charges, and denied refund requests. Reddit posts have described cases of delayed or inaccurate reports and dissatisfaction with percentage metrics. There are fewer publicly available positive reviews in the sources checked. These patterns suggest that if you depend on Snoopreport for critical or time‑sensitive data, you should verify delivery early and keep evidence if you later seek a refund or dispute.
Common mistakes include waiting too long to submit a refund claim (Snoopreport’s terms include a short seven‑day evidence window for many claims), not documenting problems immediately (missing screenshots of missing or inaccurate reports), or attempting to cancel a subscription paid through Apple or Google via the Snoopreport web dashboard instead of through the respective store. Another frequent error is assuming automatic refunds for dissatisfaction; Snoopreport’s published policy is restrictive, so clear, timely documentation and use of the correct cancellation channel improve your odds.
| Method | Refund | Difficulty |
|---|---|---|
| Dashboard (Dashboard > Settings > Discontinue subscription) | Possible if within terms and evidence supports a claim; otherwise unlikely | Easy |
| Email to [email protected] | Possible but restricted by 7‑day evidence window and Terms | Medium (depends on response time) |
| Phone (833) 766‑6744 | Cancellation likely; refund subject to Terms | Medium |
| App Store / Google Play subscription cancellation | Refunds handled by the store - may be possible via their dispute/refund processes | Medium (store procedures apply) |
After you cancel, keep copies of all reports and the confirmation of cancellation. If you need to request a refund or dispute a charge, prepare the documentation listed above and contact Snoopreport support promptly at [email protected]. Review Snoopreport’s Terms and Conditions at Snoopreport Terms and Conditions. If you subscribed via Apple or Google, also consult Apple’s subscription support (Apple ID & Subscriptions support) or Google Play help (Manage subscriptions on Google Play) for store‑level disputes. For consumer protection guidance in Canada, contact your provincial consumer protection office or consult resources like the Better Business Bureau (bbb.org) for complaint filing procedures.
Smart Data Solutions LLC
30702 Belle Maison, Laguna Niguel, CA 92677, USA
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.