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Cancellation service #1 in Philippines
Snoopreport is a subscription service that tracks public Instagram activity such as likes and follows, then shows reports inside your account dashboard. The service is operated by Smart Data Solutions LLC, and the business correspondence address linked to the service is in Laguna Niguel, California, USA.
Here is the thing: Snoopreport is not presented as a mainstream local app for the Philippines. It works through its official website, and the verified help pages are the main source for account, billing, and refund information "terms and conditions" (snoopreport.com) and "Instagram Tracking FAQ" (snoopreport.com).
The paid value is simple. You are paying for access to monitoring reports on Instagram account activity, with plan limits based on how many accounts you can track. Verified pricing data shows a Weekly Plan at $0.99 (₱56)* for one Instagram account and a Monthly Plan at $4.99 (₱282)* for up to two Instagram accounts.
This is not a one-time report store in the usual sense. It is a recurring subscription style service, and cancellation matters because access usually continues only until the end of the current billing period, with no refund for unused time after cancellation according to the cancellation research data.
For users in the Philippines, Snoopreport does not publish dedicated Philippine pricing, local language support, or local payment methods like GCash or Maya in the verified sources. Prices are shown from USD source data, so the practical local reference is $0.99 (₱56)* and $4.99 (₱282)* using the provided conversion basis.
The truth is, Snoopreport’s setup is more web-centric than local. There is no verified live chat, support hours are not specified, and support contact is mainly through email at [email protected] plus the published phone number (833) 766-6744. If you signed up in the Philippines, you should treat it like an international web subscription and save your own proof at every step.
Many users get frustrated when a cancellation looks done but the next billing still hits their card or wallet. Before you cancel, open your Snoopreport account and record three things: your current plan, your next billing date, and the payment method used. A screenshot of the dashboard and settings page can save you a lot of trouble if a charge appears later.
You should also save any reports or account information you still need. The terms do not clearly explain what happens to data after cancellation "terms and conditions" (snoopreport.com), so do not assume old reports will stay available forever. If a report matters to you, save it before you cancel.
The verified web path is straightforward. Sign in to your Snoopreport account, go to the Dashboard, open Settings, then click "Discontinue subscription" at the bottom of the page. That path comes from cancellation research and matches the service’s web-based setup.
If the button is missing, do not waste time clicking around random pages. Open the help area at Instagram Tracking FAQ and then email [email protected] with your account email, the last charge amount, and the date you tried to cancel. Include screenshots showing the Settings page and the missing or inactive cancellation option.
Snoopreport lists [email protected] as its email contact and (833) 766-6744 as its phone number. Support hours are not specified in the verified data, so if you call, note the date, time, and result. If nobody answers, send the email on the same day so you have a written record.
Your email should be short and specific. State that you want to cancel the subscription, include the account email, the amount charged, and the date of the last billing. Ask for written confirmation that the subscription will not renew. This matters because complaints about unresponsive support appear in user reviews, and written proof is stronger than a phone call log alone.
If you want an extra paper trail, you can also send a cancellation notice to the operator’s business correspondence address. This is not the fastest route for a web service, but it can help if email support is silent and you want another documented channel.
Some users now use a certified digital letter service such as Postclic instead of traditional registered mail because it creates timestamped proof of sending, receipt, and opening. For Snoopreport, though, the quickest practical route is still the account dashboard plus email on the same day.
Do not look for App Store or Google Play subscription controls unless you have your own proof that you subscribed there. The verified pricing notes say Snoopreport operates through its official website and is not available on the App Store or Google Play Store as a normal store subscription product.
Also, do not close your card or wallet right away as your only fix. If a billing issue comes up, you will need transaction records, statement dates, and cancellation screenshots. A clean evidence trail works better than a rushed payment block with no documentation.
Based on the verified cancellation data, Snoopreport does not give refunds for the unused portion after cancellation. In practical terms, that usually means you keep access to paid features until the current billing period ends, then the subscription stops on the next renewal date.
A simple example helps. If your monthly charge posted on March 5 and you cancel on March 12, your access would usually continue until around April 4 or March 5 plus one billing cycle, depending on how the service counts renewal timing. The key point is that cancellation stops future renewals, not the current paid period.
The Terms of Service do not clearly spell out an auto-renewal clause, but subscriptions are typically treated as continuing until you cancel. That means if you leave the plan active, the next weekly or monthly billing can still go through even if you have stopped using the dashboard.
This catches a lot of people because stopping use is not the same as cancelling. If you no longer need Instagram activity reports, you need to trigger the account cancellation path before the next billing date and save the confirmation.
Snoopreport does not clearly state what happens to user data after cancellation in the verified terms. That lack of detail matters because reports may contain account tracking history you want to keep.
The practical move is to export or capture what you need before ending the subscription. Save screenshots of tracked accounts, report history, and billing pages. If data retention matters to you, ask [email protected] directly and keep the reply.
This is the part many users dislike. Snoopreport says it does not issue refunds once a report is delivered and available in your dashboard "terms and conditions" (snoopreport.com). That is a tight rule, and for most ordinary cancellations, you should assume there will be no pro-rated refund.
The service only considers refunds in limited cases. One case is failure to deliver the product after at least five failed attempts within seven days. Another is when the product is materially not as described and you send a written claim with clear evidence within seven days from the order date "terms and conditions" (snoopreport.com).
If you cancel a subscription mid-cycle, the unused portion is not refunded according to the verified cancellation data. You can usually keep using the features until the end of the current period, but you should not expect money back for the remaining days.
Billing errors are the main exception where a refund or account credit may still be possible. If you were charged twice, charged after cancelling, or billed for the wrong plan, contact support immediately with the transaction ID, statement screenshot, and cancellation proof.
In the Philippines, there is no universal cooling-off period for online subscriptions like Snoopreport. The Consumer Act of the Philippines or RA 7394 and DTI complaint handling can still help if the service was misrepresented, the billing was unauthorized, or the provider refused to address a valid complaint.
Door-to-door and direct sales can have a 7 working day cooling-off period, but that is not the normal setup for a web service like Snoopreport. For this kind of online purchase, the stronger path is usually evidence-based complaint handling through the merchant, your bank, your card issuer, GCash, Maya, or DTI if the issue is unresolved.
Start with email because you need written proof. Send your request to [email protected] and include your account email, charge date, amount, payment method, and the reason. If your claim is about misdescription or non-delivery, attach screenshots and point to the seven day deadline stated in the terms.
If there is no useful reply, contact your payment provider. In the Philippines, banks and card issuers commonly allow disputes for unauthorized or continued charges within up to 60 days from the statement date under BSP-related card dispute practice. GCash, Maya, and card issuers may also open a chargeback or dispute case if you show the cancellation confirmation and the charge details.
The verified terms do not clearly spell out an auto-renewal clause, but the service functions like a continuing subscription unless you cancel. There is also no minimum commitment duration specified, and the research data says subscriptions are monthly and can be cancelled at any time "terms and conditions" (snoopreport.com).
That is good news if you want flexibility, but it also means the burden is on you to stop the next billing. If you forget, the service may continue because there is no published promise that it will end automatically after one cycle.
No free trial terms are specified in the verified terms, so do not assume there is a safe trial window that automatically ends without charge. If any promo appears during signup, take screenshots of the exact offer and save the checkout page.
The terms also do not clearly identify the governing law, dispute resolution process, or post-cancellation data retention. When a service leaves those points vague, your safest move is simple: document everything yourself and communicate through written channels you can save and forward later.
Plan | Price (USD / PHP) | Billing period | Main feature |
|---|---|---|---|
Weekly Plan | $0.99 (₱56)* | Weekly | Track 1 account |
Monthly Plan | $4.99 (₱282)* | Monthly | Track 2 accounts |
Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official website for the exact local amount charged at checkout.
The Monthly Plan at $4.99 (₱282)* is the more expensive option in absolute terms, while the Weekly Plan at $0.99 (₱56)* is the cheaper entry point. On pure account count, the Monthly Plan covers up to two Instagram accounts, so it gives more tracking capacity than the weekly option.
If you only need a short test for one account, the weekly plan is the lighter spend. If you keep renewing weekly for a month, though, four weekly payments would total about $3.96 (₱224)*, which is still lower than $4.99 (₱282)* but only covers one tracked account based on the verified feature list.
No cancellation fee was found in the Terms of Service, and no early termination fee was identified. That is good because leaving the service should not trigger an extra penalty charge.
There is also no verified pricing history or published local tax explanation in the supplied sources. Since pricing starts in USD source data, your actual PHP charge can shift slightly depending on your bank’s exchange rate and any foreign transaction fee.
For users in the Philippines, the key framework is the Consumer Act of the Philippines or RA 7394, with complaint handling through the Department of Trade and Industry or DTI for consumer transactions. If Snoopreport keeps charging after a valid cancellation or the service was not delivered as promised, those rules can support a complaint.
There is no universal online cooling-off rule that automatically gives you 7 to 14 days to change your mind for every web subscription. That matters because Snoopreport’s own terms also do not offer a specific cooling-off or withdrawal right, so your case will usually depend on billing proof, service description, and the facts of the transaction.
Start with the seller. Email [email protected], explain the issue in one clear paragraph, and attach screenshots of cancellation, billing, and any missing service delivery. Give them a short deadline such as 3 business days to respond in writing.
If the issue stays unresolved, file a complaint with DTI through its consumer assistance channels and keep copies of your emails, screenshots, and statements. If the problem is an unauthorized or continued card charge, contact your bank, credit card issuer, GCash, or Maya immediately and ask for a dispute or chargeback review within 60 days from the statement date.
Snoopreport’s verified terms do not clearly explain data retention after cancellation, governing law, or dispute handling. For a Philippine user, that lack of detail makes self-documentation even more important because the written evidence may become the strongest part of your complaint.
The practical mismatch is this: local consumers need clear billing and cancellation proof, while the service leaves several support and contract points vague. So if you cancel, save screenshots of the settings page, the email request, the confirmation, and the next bank statement.
Based on the supplied review set, the trend is negative: 0 positive and 3 negative unique reviews. That is a small sample, but it points to a recurring problem around customer service, account handling, and withdrawal difficulty rather than a smooth self-service cancellation flow.
There are no specific user issue trends reported from the Philippines in the research data. Even so, the complaints line up with the same pain points many local users care about: unclear processing, delayed response, and fear of continued charges after trying to stop the service.
Theme | Frequency | Typical example |
|---|---|---|
Customer service | 2 reviews | Slow or unhelpful replies |
Withdrawal difficulty | 1 review | Process felt complicated |
Account concern | 1 review | Unauthorized bank detail change |
Source | Rating | Number of reviews |
|---|---|---|
TrustPilot | Negative only | 3 |
Only negative reviews were supplied, so it is better to be honest about that. The positive side, based on the product design, is that the cancellation path inside the website appears short on paper. The weak point is what happens when billing or support goes wrong.
Before you click "Discontinue subscription," collect proof that shows your plan and billing status on that day. Save a screenshot of the Dashboard, the Settings page, the active plan name, and the latest charge amount such as $4.99 (₱282)* or $0.99 (₱56)* if that is what appears on your account.
If you plan to ask for a refund or challenge a charge, save the transaction ID, statement date, payment channel, and the exact amount billed. A dispute is much easier when you can show the merchant email, the cancellation date, and the charge that came after it.
After cancelling, keep the final proof in one folder for at least 60 days because that matches the practical dispute window many Philippine cardholders rely on for unauthorized or continued billing. If the site shows a success screen, screenshot it right away before closing the page.
A common mistake is waiting until the charge date itself. If your renewal is weekly or monthly, cancelling on the last minute can still leave you arguing over whether the renewal had already processed. Do it at least a few days before the next expected billing date.
Real-world example: if your plan renews on the 15th, cancel on the 11th or 12th, take screenshots, and send the email that same day. That gives you a clear timestamp if the merchant or payment provider later asks when you acted.
Many users assume that stopping the subscription means getting money back for the unused days. Snoopreport’s refund position is stricter than that. The verified policy says no refund for the unused portion after cancellation, so planning around the billing date matters more than hoping for a partial refund later.
If your plan just renewed a few hours ago and you still want to try, send the refund request immediately with a calm explanation. Just go in knowing that success is likely lower unless there was a billing error, non-delivery, or material misdescription within the stated seven day evidence window.
The cancel button path is short, but that does not mean you should trust memory alone. Support complaints in the review sample suggest that when something goes wrong, users need solid proof and fast action.
A screenshot takes five seconds and can be the difference between a smooth dispute and a weak one. Save the page with the date visible if possible, then forward the confirmation email to yourself so it is easy to find later.
Snoopreport publishes a phone number, but no support hours are specified. If you rely only on a call and there is no answer or no email confirmation afterward, you may end up with no usable record.
The fix is easy. Even if you call first, always send an email to [email protected] right after the call. Mention the time of the call and summarize what you requested.
Method | Notice period | Fee | Difficulty |
|---|---|---|---|
Web/account | Before next billing | No fee found | Easy |
Email support | Before next billing | No fee found | Medium |
Postal mail | 5-10 business days | No fee found | Higher but strong proof |
The web account route is the fastest if the button works. Email is slower but useful because it creates a written record with timestamps. Postal mail is the slowest, but it can strengthen your file if support is unresponsive and you want an extra proof layer.
No single route fits every case. If your subscription is active and the site works normally, use the dashboard and keep screenshots. If billing is already disputed, combine account cancellation, email, and payment provider contact on the same day.
Right after cancellation, check whether you received a success screen or email confirmation. Take a screenshot, save the file locally, and set a calendar reminder for your next expected billing date plus 3 days so you can verify no new charge appears.
If you cancelled on April 8 and your normal billing date is April 12, review your card, GCash, Maya, or bank statement from April 12 to April 15. One fast check can catch a continued charge before the dispute window gets tight.
If an unauthorized or continued charge appears after you cancelled, contact your bank, credit card issuer, GCash, or Maya and ask for a dispute or chargeback review. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under common BSP-related card dispute practice.
DTI can also handle consumer complaints for online subscription problems under RA 7394. Your best evidence is the cancellation confirmation, support email, billing statement, and the date the charge posted after cancellation.
HypeAuditor is more focused on influencer authenticity and audience quality than ongoing activity tracking. It can be useful if your goal is audit-style analysis rather than watching likes and follows over time.
Social Blade is better known for follower growth tracking and historical charts across Instagram, YouTube, and TikTok. It leans heavily on public metrics, so it is less similar to Snoopreport’s tracking style, but it may suit users who only need broad trend monitoring.
If you want to send a physical cancellation notice, use the operator address associated with Snoopreport:
For a web subscription, this should be treated as a backup documentation route rather than the main cancellation channel. The faster practical path is still the website dashboard plus an email to support on the same day.
Your letter should include your full name, account email, the date, the last amount charged, and a direct sentence saying you are cancelling the Snoopreport subscription effective before the next billing date. Add copies or printouts of your billing proof if you are also disputing a charge.
After sending it, keep the mailing receipt and a copy of the letter with your screenshots. That gives you a clean evidence package if you later need help from your bank, DTI, or another payment dispute channel.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Beatrice Domingo
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.