Cancellation Sonarcloud: Easy Method

What is Sonarcloud

SonarCloud is a cloud-based code quality and security analysis service from SonarSource that inspects source code for bugs, vulnerabilities and code smells, and integrates with CI/CD pipelines and popular code hosting platforms. It provides metrics, issue tracking and reports to help development teams maintain and improve code health over time.

How to cancel Sonarcloud

Cancellation can be performed through the SonarCloud web interface, by contacting SonarSource billing/support, or by sending a written cancellation notice. For legal certainty and record-keeping, Canadian customers may prefer to send a registered/certified letter in addition to any online request.

• Sign in to your SonarCloud account as an organization owner, go to Organization settings (Billing or Subscription) and follow the cancellation or subscription management flow; save screenshots and confirmation pages.
• If you cannot cancel in the UI, open a support request from the SonarCloud help or contact page and request cancellation; keep ticket IDs and email copies.
• Prepare a written cancellation letter containing your organization name, account or organization key, subscription or invoice numbers, and the date you want the cancellation to take effect; keep copies.
• Send the written cancellation by registered/certified mail (raccomandata A/R) to the address below (PO BOX 765, CH - 1215 Geneva 15, Switzerland) and retain tracking and return-receipt documentation.
• Monitor your billing method for confirmation that billing has stopped and request written confirmation of cancellation from SonarSource if you do not receive it automatically.

What happens when you cancel

When you cancel, your subscription will stop future automatic renewals; access to paid features typically remains until the end of the current paid period unless SonarSource specifies immediate termination. Projects and analysis data may remain available for a retention period defined by SonarSource’s policies, after which SonarCloud may permanently delete or archive that data.

Because policies vary, export any reports, metrics or backups you need before the service access ends, and confirm the retention and deletion timeline with SonarSource or in their documentation.

Will I get a refund?

Refunds depend on SonarSource’s billing and refund policies, the type of subscription (monthly vs annual), and any contractual terms you agreed to at purchase. Many SaaS providers do not refund prorated amounts for time already used but may offer exceptions in certain circumstances. If you believe a refund is warranted under Canadian consumer protection rules or due to billing error, raise the issue with SonarSource billing and keep documentary evidence of payments and correspondence.

Sonarcloud plans and pricing

Your consumer rights in Canada

Canadian consumer protection is governed primarily at the provincial level and covers unfair practices, misrepresentation and certain distance or online contracts. Depending on your province, you may have remedies for deceptive practices, and you can file complaints with your provincial consumer affairs office. For billing disputes, you can also contact your payment provider (credit card issuer) to inquire about chargeback options. For suspected deceptive business practices at the federal level, the Competition Bureau provides guidance and complaint mechanisms.

Customer experiences

Many customers report that SonarCloud provides valuable automated insights and integrates smoothly with CI/CD and hosted repositories, improving code quality over time. Common positive points include fast setup for supported platforms and clear issue tracking. On the other hand, some customers cite billing or support-response delays, unclear prorating or refund behavior, and the need to preserve analysis data before cancellation. Experiences vary by organization size and plan type.

Documentation checklist

• Organization/account name and organization key
• Subscription ID, invoice numbers and payment receipts
• Date and time of cancellation request and preferred effective date
• Screenshots of billing pages, subscription settings and any on-screen cancellation confirmations
• Copies of emails, support ticket IDs and registered/certified mail tracking and return receipt

Common mistakes

One common mistake is assuming cancellation is immediate; in many cases the paid features persist until the end of the billing period, so check your next renewal date and export needed data in advance. Another error is failing to document the cancellation request - without written proof it is harder to dispute continued charges. Finally, some customers cancel only in the UI but do not verify whether their payment method was charged again or if multiple subscriptions (e.g., multiple organizations) exist under their account; verify all related accounts.

Comparative recap

After cancelling

After cancellation, confirm receipt of any cancellation confirmation, watch your payment method for final charges, and download or export important reports and history before access ends. If you have unresolved billing issues, follow up with SonarSource support and, if necessary, your payment provider or provincial consumer protection office. For further guidance and documentation, consult SonarCloud’s official pages and support channels.

Useful links: SonarCloud documentation - https://sonarcloud.io/documentation; SonarCloud support/contact - https://sonarcloud.io/support; Government of Canada consumer information - https://www.canada.ca/en/services/business/consumer-protection.html; Competition Bureau - https://www.competitionbureau.gc.ca/.

Address

For written cancellation notices by registered/certified mail (raccomandata A/R) send to:

PO BOX 765, CH - 1215 Geneva 15, Switzerland

When sending from Canada, use a trackable, registered or certified postal service and keep the tracking number and return receipt as proof of delivery.