Cancellation Storyblocks: Easy Method

What is Storyblocks

Storyblocks is a subscription service that provides stock media (video footage, audio, images, and templates) with commercial licensing for creators and businesses. Subscriptions grant access to the licensed content library for the duration of the billed period, subject to Storyblocks’ licensing terms and the billing model chosen at signup.

How to cancel Storyblocks

• Web (direct subscription via the Storyblocks website): Sign in to your Storyblocks account, go to Account or Subscription settings, and choose Cancel. Cancel at least 48 hours before your renewal date to avoid being charged for the next billing period; if you cancel after renewal, cancellation will take effect at the end of the current paid term. Keep a screenshot or confirmation email as proof of cancellation. For formal requests you may also send a signed cancellation letter by registered mail (see section 12).
• App Store (iOS): Storyblocks subscriptions purchased through Apple are managed by Apple. Open Settings on your iPhone/iPad, tap your name > Subscriptions, find Storyblocks and Cancel Subscription. Apple handles refunds and billing for App Store subscriptions.
• Google Play: Subscriptions purchased via Google Play are managed in your Google Play account. Open the Play Store app, tap your profile > Payments & subscriptions > Subscriptions, select Storyblocks and Cancel. Google handles refunds and billing for Play purchases.

What happens when you cancel

If you cancel a direct subscription on the Storyblocks website before renewal (and within their 48‑hour deadline), you will not be charged for the next period. If you cancel after a renewal date, cancellation takes effect at the end of the current paid billing period and you keep access until that period expires. App Store and Google Play cancellations follow the platform’s procedures and timing; you usually retain access until the end of the paid term. Storyblocks states you will continue to have access through the end of your billing term, and that licensing for content already downloaded remains in place according to their license terms.

Will I get a refund?

Storyblocks’ published policy is that they do not provide pro‑rated or partial refunds for unused time after cancellation because the commercial license for the full billing period is considered granted at payment. There is no explicit Storyblocks policy promising a 14‑day statutory withdrawal or automatic refund in Canada. Refunds for subscriptions purchased through Apple or Google are subject to Apple’s or Google’s refund procedures and policies, not Storyblocks’ direct refund policy. If you believe you have been wrongly charged or there is a billing error, contact Storyblocks support and keep all transaction records and correspondence.

Storyblocks plans and pricing

Your consumer rights in Canada

Canadian federal and provincial consumer protection laws can provide remedies if digital content is defective, materially different from what was advertised, or if promised licensing does not meet the representations made at sale. Storyblocks’ stated no‑partial‑refund policy does not necessarily override statutory consumer rights in Canada. If you believe your statutory rights have been breached (for example, if content is misdescribed or the license terms were not honoured), you can file a complaint with your provincial consumer protection office or seek legal advice. Keep all purchase records, screenshots of product descriptions, and communications to support any claim.

Customer experiences

Customer feedback is mixed. Many users praise Storyblocks for a large library, straightforward licensing language, and responsive customer support (some reviewers mention individual support staff by name when service was helpful). Common negative reports include confusion over pricing or being billed annually despite apparent monthly wording on pages, occasional copyright‑claim disputes on platforms like YouTube that required manual disputes, and a number of complaints about unwanted automatic renewals or difficulties with cancellations. For disputed charges and content‑claim issues, several users reported helpful outcomes after contacting support, while others reported prolonged resolution processes.

Documentation checklist

• Account email and username, transaction ID(s), and last 4 digits of the payment method used.
• Screenshot of subscription page showing billing cadence, checkout confirmation, and any “billed annually” or price details.
• Cancellation confirmation email or screenshot, or proof of registered mail (tracking/receipt) if you send a letter.
• Copies of communications with Storyblocks support and dates/times of chats or calls.
• Copies of any platform receipts for App Store / Google Play purchases if applicable.

Common mistakes

Confusing pricing displays (e.g., bolded monthly price with fine‑print annual billing) can cause unintentional annual subscriptions - always review the checkout confirmation closely. Cancelling on the Storyblocks website but forgetting to cancel the subscription in Apple or Google if you signed up through those platforms is another frequent error; platform‑managed subscriptions must be cancelled in the platform account. Relying solely on a verbal support promise without written confirmation and failing to save cancellation proof can make resolving later billing disputes harder. Finally, assuming you will receive a prorated refund after canceling is a common misunderstanding of Storyblocks’ stated policy.

Comparative recap

After cancelling

Keep your cancellation confirmation and all purchase receipts. If you need Storyblocks’ official licensing or billing references, their license overview is at storyblocks.com license and their refund/cancellation help article is at Storyblocks help. For App Store or Google Play subscription management and refund requests consult Apple’s subscription support pages and Google Play Help pages (search "manage subscriptions Apple" or "request a refund Google Play"). If you experience unauthorized charges or unresolved disputes after following the steps above, keep documentation and consider contacting your payment provider, the consumer protection agency in your province, or a relevant dispute/resolution forum.

Address

To send a formal cancellation letter by registered mail (raccomandata A/R), address it to:

Footage Firm, Inc.
1515 N. Courthouse Road, Suite 1000
Arlington, Virginia 22201
United States