Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Streamlabs
5000 Highlands Pkwy SE, STE 270
30082 Smyrna
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Streamlabs service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Streamlabs: Easy Method
What is Streamlabs
Streamlabs is a streaming software and services platform used by content creators to manage broadcasts, alerts, overlays and viewer interactions. It offers both a free suite of tools and paid subscriptions (Ultra and Pro) that add features such as premium overlays, cloud backups, enhanced alerts and viewer-side effects.
How to cancel Streamlabs
- On the web (desktop): sign in, open the dashboard dropdown › go to Memberships or Global Accounts › select Your Plan › choose Cancel Plan, then confirm. Cancellation takes effect at the end of the current billing period. See details: Streamlabs Ultra - Help Center.
- On iOS (App Store): cancel via your iPhone/iPad Settings › tap your name › Subscriptions › select the Streamlabs subscription › Cancel Subscription. App Store handles refunds/returns. Reference: Streamlabs Ultra - Help Center.
- On Android (Google Play): cancel the subscription through the Google Play Store subscription manager. Google handles refunds for in‑app purchases. Reference: Streamlabs Ultra - Help Center.
- PRO subscriptions: cancel from the dashboard dropdown › Memberships or Pro Settings. If cancelled within the auto‑refund window (see below), an automatic refund may be issued; otherwise submit a support ticket. See: Streamlabs PRO - Support.
- Formal written cancellation: for a formal request you can send registered mail (raccomandata A/R) to StreamLabs’ legal/corporate address (see Address section below).
What happens when you cancel
When you cancel a paid Streamlabs subscription, automatic renewal is stopped and you will not be billed again. For most subscriptions (including Ultra purchased on the web) the service and paid benefits continue until the end of the current paid period; after that date your account reverts to the free tier. In‑app purchases made through Apple or Google are managed by those platforms and follow their cancellation timing.
Your Streamlabs account, settings, overlays and saved items generally remain tied to your account after cancellation. If you want account deletion or data removal, follow the privacy policy instructions or contact Streamlabs support; for formal requests you may send written notice to the corporate address noted below.
Will I get a refund?
Refund eligibility depends on how you purchased and the timing. Ultra subscriptions bought on the web may be refundable if requested within 7 days of purchase; web refunds are handled by Streamlabs support via ticket. Ultra purchases made through the App Store or Google Play must be refunded through Apple or Google respectively. PRO subscriptions have a 30‑day money‑back guarantee and may be automatically refunded if cancelled within the initial auto‑refund window (Streamlabs notes an automatic refund if cancelled within 72 hours); after that window you can still request a refund via support but it is evaluated case by case.
If you believe you were charged without proper authorization, you can also dispute the charge with your payment provider. For unresolved refund issues, escalate with the relevant platform (Apple/Google), or file complaints with provincial consumer protection agencies, the Competition Bureau or the Better Business Bureau.
Streamlabs plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Ultra - Monthly (App Store tier 1) | C$39.99 | Monthly | Ultra subscription (iOS in-app purchase) |
| Ultra - Monthly (App Store tier 2) | C$6.49 | Monthly | Ultra subscription (iOS in-app purchase) |
| Ultra - Monthly (App Store tier 3) | C$12.99 | Monthly | Ultra subscription (iOS in-app purchase) |
| Ultra - Monthly (App Store tier 4) | C$12.99 | Monthly | Ultra subscription (iOS in-app purchase) |
| Ultra - Yearly (App Store tier 1) | C$249.99 | Yearly | Ultra subscription (iOS in-app purchase) |
| Ultra - Yearly (App Store tier 2) | C$63.99 | Yearly | Ultra subscription (iOS in-app purchase) |
| Ultra - Yearly (App Store tier 3) | C$129.99 | Yearly | Ultra subscription (iOS in-app purchase) |
| Ultra - Yearly (App Store tier 4) | C$149.99 | Yearly | Ultra subscription (iOS in-app purchase) |
| Ultra - Monthly (Website listing) | C$27.00 | Monthly | Ultra subscription (web-based, official website) |
| Ultra - Yearly (Website listing) | C$189.00 | Yearly | Ultra subscription with discounted annual billing (web-based) |
| PRO (Viewer Effects) | approx. C$8.00 | Monthly | Pro effects and GIFs for alerts |
Your consumer rights in Canada
Canadian consumer protection requires clear cancellation and refund terms for digital subscription services. The 7‑day refund window that Streamlabs publishes for Ultra web purchases may be considered short under some provincial rules; certain provinces (for example, Quebec) can provide broader rights of withdrawal. If terms were not clearly communicated or you experience unauthorized charges, you may file complaints with provincial consumer protection agencies or escalate to the Competition Bureau.
You can also dispute unauthorized or incorrect charges directly with your bank or card issuer. If Streamlabs support does not resolve your issue, consider filing complaints with the Better Business Bureau and other consumer advocacy bodies; keep all documentation and timelines to support your case.
Customer experiences
Public reviews for Streamlabs are mixed. Many users (including reviewers in Canada) praise the platform for easy integration of overlays, alerts and viewer interactions, and find it beginner‑friendly for setting up streams. On the other hand, some users report problems such as unexpected billing after trials, heavy resource usage that can cause lag or crashes, and inconsistent customer support responses or long delays when trying to cancel or obtain refunds.
These patterns suggest checking your billing source and retaining receipts before subscribing, and verifying system requirements if you plan to run Streamlabs desktop software.
Documentation checklist
- Account email and username; transaction or invoice number; purchase date and platform (web, App Store, Google Play).
- Receipt or screenshot of the charge; screenshots of subscription on your Streamlabs dashboard or device subscription manager.
- Copies of any prior communications with Streamlabs support and timestamps.
- Bank or card statement line showing the charge (redact unrelated items if sending publicly).
- If sending registered mail, include a printed request for cancellation and refund details, plus your preferred contact method.
Common mistakes
Consumers frequently assume cancelling in the app always cancels the billing source; for example, cancelling in Streamlabs but having been billed through Apple or Google means the platform must be cancelled via that store. Others expect immediate loss of access or an immediate refund when cancellation simply stops renewal and leaves benefits active until period end. A common error is not saving receipts or transaction IDs before contacting support, which slows resolution. Finally, some users send support tickets without specifying where the purchase was made (web vs App Store vs Google Play), leading to confusion and delays.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Streamlabs website) | Web purchases: refunds may be available within 7 days via Streamlabs support; submit a ticket for web refunds. | Low - Medium (cancel via dashboard; support ticket may be needed for refunds) |
| iOS (App Store) | Refunds handled by Apple; cancel subscription in Settings; request a refund through Apple Support. | Low (cancel via device settings) - refund depends on Apple |
| Android (Google Play) | Refunds handled by Google Play; cancel in the Play Store subscriptions section and request a refund from Google. | Low (cancel via Play Store) - refund depends on Google |
| PRO subscription | 30‑day money‑back guarantee; auto refund if within Streamlabs’ auto‑refund window (e.g., 72 hours); otherwise request via support. | Medium (dashboard cancellation; support involvement possible) |
| Registered mail (formal) | Sending registered mail is for formal notice; refunds depend on purchase terms and are not automatic with mail alone. | High (formal process and slower) |
After cancelling
After you cancel, keep copies of cancellation confirmations, receipts and any support communications. Monitor your bank or card statements for one or two billing cycles to confirm no further charges occur. If you were charged through Apple or Google, follow up with their respective refund portals. For help articles and submitting tickets see Streamlabs’ resources: Ultra subscription & billing and Streamlabs PRO support. If issues remain unresolved, consider disputing the charge with your payment provider or filing a complaint with provincial consumer protection authorities or the Better Business Bureau: Streamlabs - BBB.
Address
For formal cancellation notices by registered mail (raccomandata A/R) send to:
StreamLabs, Inc., 5000 Highlands Pkwy SE, STE 270, Smyrna, GA 30082, USA