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I hereby notify you of my decision to terminate the contract relating to the Substance Painter service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Substance Painter: Easy Method
What is Substance Painter
Substance Painter is a professional 3D texturing application in the Adobe Substance 3D family used to paint, texture and author materials for 3D models. It is available as part of subscription plans that can include other Substance apps and assets, and also as standalone/perpetual purchases on some platforms.
How to cancel Substance Painter
- If you purchased through Google Play: open the Google Play Store → Payments & subscriptions → Subscriptions → select your Substance subscription → Cancel subscription. For a step-by-step walkthrough see how to cancel Substance (Google Play).
- If you paid via PayPal: sign in to your PayPal account → Settings → Payments → Manage automatic payments → find Substance → Cancel and confirm. A guide is available at PayPal cancellation instructions.
- If you bought directly from Adobe on the web: sign in to your Adobe Account page and cancel online, or contact Adobe Customer Support to cancel. Adobe’s policy pages for subscriptions and refunds are at Adobe subscription terms.
- If you prefer written confirmation or need proof of delivery for a cancellation request by mail, send correspondence to the headquarters address and keep registered-mail confirmation (see Address section below).
What happens when you cancel
When you cancel a subscription, future automatic billing stops according to the channel and timing of cancellation. For monthly plans without an annual commitment, the service typically remains active until the end of the current paid month. For annual plans billed monthly or prepaid annual subscriptions, access usually continues through the paid billing period or term. For purchases made through third-party stores (Google Play, PayPal-managed billing, etc.), the platform’s access, billing and refund handling policies apply. Note that access to some cloud services, downloads or purchased assets may be limited or revoked once a subscription ends - particularly items tied to the subscription account or credit-based asset purchases.
Will I get a refund?
If you purchased directly from Adobe on the web, Adobe generally offers a full refund if you cancel within 14 days of the initial purchase. After 14 days refunds are limited or not available: annual plans billed monthly may incur a cancellation fee (for example, a portion of the remaining balance), annual prepaid plans typically do not refund and service continues until the term expires, and monthly plans without annual commitment generally do not refund for the remainder of the month. For perpetual (non-subscription) apps purchased directly from Adobe, returns may be possible within 30 days of receipt by contacting support, with refunds processed in several business days. If you purchased through Google Play, PayPal or other resellers, refunds and timelines depend on those platforms’ policies and the merchant’s terms; cancelling the subscription there prevents future charges but does not always guarantee a refund.
Substance Painter plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Substance 3D Texturing (Individual) | Approximately US$24.99/month or US$249.88/year - CAD equivalent varies by exchange rate | Monthly / Annual (prepaid) | Includes Substance Painter, Designer, Sampler, and unmetered Substance 3D Assets |
| Substance 3D Collection (Individual) | Approximately US$59.99/month or US$599.88/year - CAD equivalent varies by exchange rate | Monthly / Annual (prepaid) | Includes full suite: Painter, Designer, Sampler, Stager, Modeler, and unmetered Assets |
Your consumer rights in Canada
Under Canadian consumer protection laws, digital subscription services must honour statutory cancellation or “cooling-off” periods and clearly disclose automatic renewals and fees. Adobe’s 14-day refund window for direct purchases aligns with these protections; consumers cannot contractually waive statutory rights, and companies must provide clear information on renewals. If you purchased via an in-app platform (Apple App Store, Google Play) or a reseller, those platform policies and Canadian digital sales regulations also apply. For perpetual licenses, Adobe’s voluntary 30-day return policy may apply in addition to any provincial consumer protections for digital goods and distance sales.
Customer experiences
Users who prefer one-time ownership note that the standalone/perpetual version available on platforms such as Steam can be attractive because it avoids ongoing subscription costs. On the negative side, some customers report losing access to Adobe 3D Assets or being unable to re-download items bought with credits after a subscription ends, which can feel like lost value. Other complaints in public forums include unexpected cancellation fees, forced annual commitments despite trials or coupons, and problems cancelling during trial periods due to system or payment prompts. These experiences highlight the importance of confirming the purchase channel, reading renewal terms, and backing up any assets you need before cancelling.
Documentation checklist
- Order/receipt (Adobe account order confirmation or storefront receipt), account email, subscription ID, payment method statement, date of purchase, and screenshots of subscription settings or billing history; if cancelling by mail, include a signed cancellation request and send via registered mail with tracking.
Common mistakes
Common mistakes include assuming a trial or coupon will automatically end without manual cancellation, not verifying which platform processed the payment (Adobe web, Google Play, PayPal, or a reseller), and failing to download or back up purchased assets tied to the subscription before cancelling. Another frequent error is expecting a refund after 14 days on an Adobe direct purchase or under the wrong billing model - after the 14-day initial period refunds are limited and cancellation may incur fees depending on annual vs. monthly billing. Finally, not keeping proof of cancellation (screenshots or registered-mail receipts) can complicate disputes or refund requests.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Google Play (in-app purchase) | Refunds follow Google Play policies; canceling stops future billing but refunds are handled by Google per their rules | Low - cancel in Play Store subscription settings |
| PayPal recurring payment | Cancelling prevents future charges; refunds depend on the merchant and PayPal dispute/refund policies | Moderate - cancel in PayPal automatic payments |
| Adobe (direct web purchase) | Full refund if cancelled within 14 days of initial purchase; after 14 days refunds are limited or not available depending on plan | Low - cancel via Adobe Account or contact Support |
After cancelling
After you cancel, confirm cancellation in your account page and keep screenshots or confirmation emails. If you purchased directly from Adobe and believe you qualify for a refund within the 14-day window, follow the instructions at Adobe subscription terms. For Play Store or PayPal purchases consult the cancellation guides and the platform’s own refund pages. Before access is removed, download and back up any local files or assets you need; check your Adobe account for asset download/ownership status and export any licenses or receipts you may need for future use. If you have a dispute or need proof, use saved receipts, screenshots of cancellation confirmation, and registered-mail receipts where appropriate.
Address
For general correspondence or mail-based cancellation requests send to:
Substance - Headquarters, 3000 Frazier Drive, Claremont, NC 28610, USA
If you require delivery confirmation, send cancellation notices via registered mail (raccomandata A/R) or an equivalent tracked and signed service and retain the proof of delivery.