Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Td Id Assist
Toronto‑Dominion Centre, P.O. Box 193
M5K 1H6 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Td Id Assist service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Td Id Assist: Easy Method
What is Td Id Assist
TD ID Assist is a subscription service marketed to some TD credit-card holders that offers identity- and credit-monitoring services, alerts, and identity-recovery assistance. The service is generally sold through third-party channels and has been associated in many reports with Sigma Loyalty Group Inc. rather than being presented as a TD‑operated product.
How to cancel Td Id Assist
- Follow these steps (based on user reports and recommended practices): call the ID Assist billing number reported by other customers (user‑reported example: 1‑647‑837‑15412 - verify the number before dialing), choose the billing/cancellation option (some reports cite option 3), and request immediate cancellation; if you are asked for a refund for unused time, state that request explicitly and get a reference number.
- If phone attempts fail, ask the TD credit‑card team for the billing contact for ID Assist; be prepared for staff to direct you to contact ID Assist directly.
- Consider sending a written cancellation by registered mail (raccomandata A/R) to TD’s customer feedback address to create proof of delivery (see Address section below).
- Keep dates, times, agent names, and any confirmation/reference numbers. Monitor subsequent credit‑card statements to confirm billing stops.
What happens when you cancel
When cancellation is successful, access to monitoring, alerts, and identity‑restoration services will typically end at the point specified by the provider (often immediately or at the end of the paid period). Automatic renewals should stop after cancellation, but users report variability - some saw charges continue until they escalated. Your account data may be retained according to the provider’s privacy policy; ask the provider how long they keep records and whether they can delete your personal information.
Will I get a refund?
Refund outcomes vary. Several users report that refunds for unused portions of a monthly fee are only issued if you explicitly request them at the time of cancellation; others describe resistance or difficulty obtaining reimbursement. If you believe you were charged without clear authorization or after a promised cancellation, request a refund in writing, keep proof of your request, and, if necessary, dispute the charge with your credit‑card issuer.
Td Id Assist plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| ID Assist (Gold or Platinum) | C$19.99/month plus applicable taxes | Monthly | Identity and credit monitoring (Equifax and TransUnion), alerts, credit reports & scores, identity restoration |
Note: Reports indicate ID Assist is provided by Sigma Loyalty Group Inc. and that enrollment has sometimes occurred after telemarketing calls. Confirm the provider and billing descriptor shown on your statement if you need to dispute charges.
Your consumer rights in Canada
Under Canadian consumer‑protection norms, recurring charges must be clearly authorized and consumers must have a reasonable way to cancel. If you experience unclear disclosure, unauthorized recurring charges, or unreasonable cancellation barriers, you may: raise the issue with your credit‑card issuer to dispute the charge; file a complaint with the Financial Consumer Agency of Canada (FCAC); and, where applicable, seek remedies under provincial consumer protection or advertising laws. Keep copies of communications and proof of cancellation attempts.
Customer experiences
User reports are mixed but lean negative. Many describe aggressive or unclear sign‑up tactics, surprise billing, and difficulty cancelling - TD branches have sometimes been unhelpful or have denied affiliation, and several customers report needing to contact ID Assist directly. A smaller number of users report that the service does exist for TD cardholders and can be cancelled when handled correctly, though they still found marketing practices concerning.
Documentation checklist
- Cardholder name and card last 4 digits; account number (if applicable)
- Date/time of enrolment or charge and merchant descriptor shown on your statement
- Copies/screenshots of any emails, texts, or web pages offering the trial or subscription
- Notes of phone calls (date/time, agent name/ID, reference/confirmation numbers)
- Proof of registered‑mail delivery or any written cancellation confirmation
Common mistakes
Common errors include assuming a TD branch can cancel a third‑party subscription for you (branches have reported being unable to do so), not explicitly asking for a refund for a mid‑month cancellation, failing to obtain a cancellation confirmation or reference number, and not monitoring subsequent statements to ensure the charge stops. For example, a customer who only asked to “stop future charges” without getting a written confirmation later found the monthly fee continued.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Call ID Assist / billing number (user‑reported) | Possible if requested explicitly | Medium - High (users report pushback and inconsistent handling) |
| Visit TD branch | May require contacting ID Assist directly | High (branches may be unable or unwilling to cancel) |
| Registered mail to TD (proof of delivery) | Depends; provides strong documentation to support a refund dispute | Low - Medium (slower but gives legal proof of notice) |
After cancelling
After you cancel, keep all confirmation information and monitor your credit‑card statements for at least two billing cycles to ensure no further charges appear. If charges continue, immediately contact your card issuer to dispute unauthorized recurring charges. For help and complaints: visit the Financial Consumer Agency of Canada (FCAC), check your card issuer’s dispute process, and consider contacting consumer‑protection authorities in your province. If you want to stop receiving identity‑monitoring communications, contact the credit bureaus directly (Equifax Canada, TransUnion Canada).
Address
Send written cancellation or complaint by registered mail (raccomandata A/R) to ensure proof of delivery:
Customer Feedback, TD Canada Trust, Toronto‑Dominion Centre, P.O. Box 193, Toronto, ON M5K 1H6