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I hereby notify you of my decision to terminate the contract relating to the Trackmobi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Trackmobi: Easy Method
What is Trackmobi
Trackmobi is a mobile tracking and family-locator service that offers subscription access to location and related features for enrolled devices and accounts. Its public Terms (available via a Google Sites mirror) indicate subscription-based billing and automated renewal unless the user disables auto-renewal in advance.
The service is distributed through mobile channels and a web presence; Trackmobi’s published contract language emphasizes recurring subscriptions and a strict “No Refunds” policy. For the company’s Terms see the mirror: TrackMobi Terms (mirror).
How to cancel Trackmobi
- Turn off auto-renewal in the app store or the payment method used (if applicable) at least 24 hours before the end of the current billing period, or discontinue access in the app if no store control exists.
- Stop using the app and let the paid period expire - the subscription will remain active until the end of the period you paid for.
- Request account deletion (and a cancellation request) by emailing Trackmobi at help@familytrack.xyz; include your account email, transaction details, and a clear request to cancel and delete the account. The Terms require cancellation to be processed before the next renewal to avoid further charges.
What happens when you cancel
When you cancel or turn off auto-renewal, your subscription remains active until the end of the current paid period. After that period ends, the subscription will not renew and access to any subscription-only features will stop. The company’s published wording indicates the account/data handling is subject to its broader Terms and Privacy policy; requesting account deletion by email is the route Trackmobi provides for removing an account.
Will I get a refund?
Trackmobi’s Terms state “No Refunds.” According to the Terms mirror, users may cancel at any time but are not entitled to refunds for any unused portion of a subscription, license fees, content, data, or anything else. For the exact wording see the Terms: TrackMobi Terms (mirror).
That said, Canadian consumer protections can sometimes provide remedies outside a vendor’s stated policy depending on the province, the nature of the purchase, and consumer-protection law. These potential rights are discussed below; they are not reflected in Trackmobi’s published “No Refunds” policy.
Trackmobi plans and pricing
| Plan name | Price (CAD) | Billing frequency |
|---|---|---|
| Standard / Premium (details) | Varies | Varies |
Your consumer rights in Canada
Trackmobi’s public Terms do not reference Canadian-specific cancellation or refund rights. Under Canadian consumer protection law, some digital sales and subscription contracts may be subject to statutory cooling-off periods or other remedies, depending on the province and the nature of the transaction. A vendor’s “No Refunds” clause does not necessarily override statutory consumer protections, but enforcement and applicability can vary by jurisdiction and circumstance.
If you believe a charge is unfair or you did not receive the promised service, you can raise the issue with your payment provider (credit card or bank), contact provincial consumer protection offices, or file a complaint with the Competition Bureau or other relevant agencies. These routes can sometimes result in chargebacks, dispute resolutions, or enforcement action where contractual wording conflicts with consumer protection laws.
Customer experiences
Public reviews on platforms such as Trustpilot include multiple complaints from users in Canada and elsewhere reporting that low-cost or short trials converted into high monthly subscription charges (users citing ~US$39 - 50/month) and that refunds were not provided when requested. Several reviewers say they received automated responses and no substantive follow-up when asking for refunds or cancellations. See sample reviews at TrackMobi on Trustpilot.
These reviews indicate recurring themes of surprise billing and difficulty obtaining refunds; they do not replace the company’s official policy language but are relevant when preparing documentation and escalation steps.
Documentation checklist
- Receipts and invoices showing the charge (email confirmations, app-store receipts).
- Bank or credit card statement entries for the charges (screenshots or PDFs).
- Screenshots of in-app subscription settings and any trial/offers or small-print terms you saw.
- Copies of communications with Trackmobi (emails to help@familytrack.xyz and any replies).
- Links or screenshots of the Terms page and relevant sections you relied on.
Common mistakes
Users often assume a short paid trial or low introductory price will prevent a later high recurring charge; always check renewal amounts and timing before accepting trials. Another frequent error is relying solely on deleting an app from a phone rather than cancelling the subscription in the app store or with the vendor; removing the app does not stop auto-renewal in many cases. Finally, some users only contact the app store or Trackmobi after multiple renewals; documenting and acting quickly increases the chance of a successful dispute or refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via app store / payment portal | No (subscription stops next period) | Low |
| Request refund/account deletion via help@familytrack.xyz | Possible but company policy states No Refunds | Medium |
| Dispute charge with bank/card issuer (chargeback) | Possible (depends on issuer) | Medium - High |
| File complaint with provincial consumer protection / Competition Bureau | Varies (may lead to remedy) | High |
After cancelling
After you cancel, keep copies of all confirmation messages (from the app store, payment provider, or Trackmobi) showing auto-renewal was turned off or a cancellation was requested. If you continue to be charged, immediately contact your payment provider to dispute the charge and provide the documentation. Helpful links: TrackMobi Terms mirror (https://sites.google.com/view/p-terms/) and user reviews (TrackMobi on Trustpilot).
Address
No postal cancellation address or registered business address was located in the publicly available Terms or Privacy documentation; Trackmobi provides an email contact for account deletion and cancellation: help@familytrack.xyz. If you require a formal written cancellation by mail for your payment provider, note that a postal address for Trackmobi was not found in the publicly available materials.