Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Tryhackme
128 City Road
EC1V 2NX London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tryhackme service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Tryhackme: Easy Method
What is Tryhackme
Overview
TryHackMe is an online learning platform focused on hands‑on cybersecurity training. It offers guided learning paths, interactive labs, and virtual machines to teach topics from beginner concepts to more advanced offensive and defensive techniques.
The service provides both free and paid content (Premium monthly and annual plans), with features such as AttackBox access, private VPN, and progressively structured labs designed to be practical and gamified.
How to cancel Tryhackme
- Web (website): Sign into your TryHackMe account, go to your profile or billing/subscription page, click Cancel Subscription and confirm. Auto‑renewal will stop but you will retain access until the end of the current billing period. Progress is saved. See TryHackMe help: Cancelling your subscription.
- App Store (iOS): TryHackMe has no official cancellation flow for in‑app purchases. If you purchased via Apple, open iOS Settings > [your name] > Subscriptions and cancel the TryHackMe subscription there. Apple manages billing and refunds for App Store purchases.
- Google Play (Android): If you subscribed via Google Play, open the Google Play app → Payments & subscriptions → Subscriptions, find TryHackMe and cancel. TryHackMe cannot cancel Play Store subscriptions on your behalf; Google controls billing and refunds for those purchases.
What happens when you cancel
When you cancel a TryHackMe subscription made on the website, auto‑renewal stops immediately but you keep premium access until the end of the current billing period. Your learning progress, completed rooms, and account data are preserved so you can resume if you reactivate later.
If the subscription was made through Apple or Google, cancellation must be handled through the respective store. TryHackMe cannot stop store‑managed renewals from its side and cannot directly access or change store billing records - store rules determine when access ends and whether you retain access for the remainder of the paid period.
Will I get a refund?
TryHackMe’s stated refund rules: monthly subscriptions are non‑refundable even if you cancel; annual subscriptions have a 7‑day cooling‑off period eligible for a full refund provided you have not accessed or downloaded course materials; vouchers and single professional certification/course purchases are strictly non‑refundable. Official details are in their refund policy: Refund policy.
Exceptions may be considered on a case‑by‑case basis for extenuating circumstances, but these are discretionary. If you purchased via Apple or Google, refunds and their conditions are subject to the store’s policies and processes rather than TryHackMe’s direct control.
Tryhackme plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium Monthly | US$14.00 | Monthly | Full access to Premium content, AttackBox unlimited, faster machines, private VPN, etc. |
| Premium Annual | US$126.00 | Annual | Same as monthly, with cost savings (~US$10.50/month) |
| Currency & Checkout | TryHackMe charges in USD (and GBP); exact CAD amount is determined at checkout by real‑time currency conversion and your bank/processor rates. | ||
Your consumer rights in Canada
Canadian consumer protection can be more favourable than some platform policies. There is often a 14‑day cancellation or “cooling‑off” right for digital purchases under provincial consumer protection rules; TryHackMe’s published 7‑day cooling‑off period for annual plans is therefore shorter than some Canadian entitlements. Whether the 14‑day right applies may depend on whether digital content was accessed or downloaded - accessing the service can affect statutory cancellation rights.
If you purchased through Apple or Google, refunds and cancellations must usually go through the respective store processes and their dispute channels; statutory rights may still exist but are frequently exercised against the store rather than the app developer. Additionally, Canadian rules around automatic renewals typically require clear disclosure and reminders - if you believe disclosure or renewal practices were misleading you may have recourse under provincial consumer protection laws.
Customer experiences
Many users praise TryHackMe for being beginner‑friendly, well‑structured, and gamified, with practical hands‑on labs and good value for money - especially compared to other training options (see reviews on Trustpilot: TryHackMe reviews). Learners often highlight the progressive learning curves and the mix of free and paid content.
At the same time, common negative feedback includes reports of site bugs (lost progress, unstable lab sessions), occasional technical inaccuracies in learning content, and dissatisfaction with customer support responsiveness. Some users complain about unclear renewal reminders and difficulty cancelling third‑party store subscriptions.
Documentation checklist
- Account email and username
- Subscription receipt or order confirmation (screenshot or PDF)
- Billing period start and next renewal date
- Payment method details (last 4 digits) and relevant bank/statement showing charge
- Screenshots of subscription page or cancellation confirmation
- If mailing a cancellation letter, proof of posting/delivery (use registered mail / raccomandata A/R)
Common mistakes
Users frequently assume cancelling on the TryHackMe website cancels App Store or Google Play subscriptions; it does not. Failing to cancel in the correct store leads to unexpected renewals. Another common error is expecting a pro‑rata refund for unused days on monthly plans - TryHackMe’s policy is that monthly payments are non‑refundable and access continues until the period ends.
People also sometimes forget to keep proof of cancellation or receipt screenshots; lacking documentation makes disputes harder. Finally, relying on informal support chat screenshots as proof of a promised refund can be problematic - always request formal confirmation and keep copies of communications.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (TryHackMe website) | Monthly: non‑refundable. Annual: eligible for 7‑day refund if unused and not accessed; exceptions case‑by‑case. | Easy - cancel in profile/billing page. |
| App Store (iOS) | Refunds handled by Apple; policies vary and refunds are at Apple’s discretion. | Moderate - cancel via iOS Settings; refunds require App Store request. |
| Google Play (Android) | Refunds handled by Google Play; policies vary and refunds are at Google’s discretion. | Moderate - cancel via Google Play app; refunds require Play Store request. |
After cancelling
Keep your confirmation (screenshot or email) and monitor your bank or card statement for any unexpected charges. If you purchased on the website and believe you’re entitled to a refund beyond the stated policy, open a formal support ticket with TryHackMe and attach your documentation; refer to their refund policy when you do. If the purchase was through Apple or Google, use the store’s refund request process and follow their dispute steps.
Useful links: TryHackMe cancelling instructions - Cancelling your subscription; TryHackMe refund policy - Refund policy; user reviews and experiences - Trustpilot.
Address
TryHackMe
128 City Road, London, England EC1V 2NX, United Kingdom
If you send a cancellation letter by post, use registered mail (raccomandata A/R) to ensure proof of delivery and keep the receipt for your records.