Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Voidvpn
physical
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Voidvpn service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Voidvpn: Easy Method
What is Voidvpn
Voidvpn is a VPN service that advertises privacy and secure connections for users. Public information about the provider is limited: the company website notes a 30-day money-back guarantee for purchases made directly through its website, but there is little visible corporate contact information or third-party review presence.
How to cancel Voidvpn
- If you bought Voidvpn from the provider's website: log into your Voidvpn account on the website (voidvpn.de), go to account/subscription settings, and follow the cancellation option; if no self-serve option exists, contact support via the site's support/contact form or email and request cancellation and a refund within 30 days.
- If you purchased through Apple App Store: you must cancel and request a refund through Apple's tools (use Report a Problem or the App Store purchase history); Voidvpn cannot process App Store refunds.
- If you purchased through Google Play: cancel and request a refund through Google Play's refund process (see Google Play help); Voidvpn cannot process Google Play refunds.
- If you cannot cancel through the store and the provider does not respond: consider contacting your payment provider (credit card company or bank) to discuss reversal or chargeback options.
What happens when you cancel
When you cancel a subscription purchased via Voidvpn's website, access to the service typically ends at the end of the current billing period unless the provider’s support confirms immediate termination. Auto-renewal should be stopped so you won’t be billed again. If you cancel a store-based subscription (Apple/Google), the store's terms determine when service ends and whether you retain access for the remainder of the billing period. Voidvpn's handling of personal data after cancellation is not clearly published; keep copies of your cancellation confirmation and any support correspondence.
Will I get a refund?
Voidvpn states a 30-day money-back guarantee for purchases made directly through its website, so eligible website purchases should be refundable within that period. There is no mention of a 14-day statutory right; the provider’s policy is 30 days. If you purchased via Apple App Store or Google Play, refunds must be requested through those stores and are governed by the stores’ refund policies - Voidvpn cannot override those processes. If a refund within the stated window is refused and you believe you are eligible, you can escalate to your payment provider or your provincial consumer protection office.
Voidvpn plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Monthly | Varies | No public CAD pricing found; only limited international pricing (INR, RM) available. |
| Annual | Varies | Varies |
| Other plans | Varies | Plan details/pricing not publicly listed for Canada (2024 - 2025). |
Your consumer rights in Canada
Canadian consumer protection rules vary by province. Some jurisdictions provide short cooling-off periods for certain online purchases (for example, Quebec’s rules under PACTE and other provincial statutes can include a short right to cancel), but digital content delivered immediately (like a VPN account) is often treated as supplied immediately and may be exempt from statutory cooling-off. Voidvpn’s 30-day refund commitment for website purchases is more generous than typical minimums. If you have trouble obtaining a stated refund, you can contact your payment provider for a chargeback, or file a complaint with your provincial consumer protection office. For general federal guidance, see Government of Canada consumer pages (canada.ca - Consumers).
Customer experiences
Searches show little to no presence of Voidvpn on mainstream review platforms in Canada (such as Trustpilot) and few or no verified user reviews found. The absence of reviews or complaints is a data point to weigh - it may indicate a small or new provider, or simply a lack of available feedback, which can make reputation harder to assess before purchasing.
Documentation checklist
- Order confirmation or receipt (email) showing purchase date and transaction ID
- Account login email and username used with Voidvpn
- Payment method details (last 4 digits of card, PayPal receipt, or store transaction ID)
- Screenshots of subscription status in the Voidvpn account area or App Store/Google Play purchase history
- Any support correspondence (emails, chat transcripts) and the date/time of your cancellation request
Common mistakes
Common errors include trying to get a refund from Voidvpn when the purchase was made through Apple or Google (those refunds must go through the store), missing the 30-day window for website purchases, failing to keep proof of purchase or cancellation confirmations, and not disabling auto-renew in the correct place (website account vs. App Store/Google Play). For example, a user who bought via Google Play and contacts Voidvpn support expecting a refund will be redirected to Google Play, delaying resolution if they don’t also submit a store refund request.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website purchase (voidvpn.de) | 30-day money-back guarantee stated; request via account or provider support | Low to Medium |
| Apple App Store | Must request refund via Apple (Report a Problem); Voidvpn cannot process | Medium (subject to Apple’s decision) |
| Google Play | Must request refund via Google Play (Google Play help); Voidvpn cannot process | Medium (subject to Google’s decision) |
| Payment provider / Chargeback | Possible if store/provider refuses and you have proof; outcome not guaranteed | High (time-consuming and may require evidence) |
After cancelling
After you cancel, watch for a cancellation confirmation email and confirm that auto-renewal is disabled. If you purchased through a store, check the store’s subscription page to ensure it shows as canceled. Keep all documentation for at least several months in case you need to dispute a charge. If you need next-step guidance: contact Voidvpn via the site (voidvpn.de), use Apple’s or Google Play’s refund tools, or reach out to your card issuer. For provincial complaint processes and consumer offices in Canada, start at the Government of Canada consumer pages (canada.ca - Consumers).
Address
No physical postal address for Voidvpn (Canada or otherwise) was found on public pages or the provider’s website. Postal cancellation does not appear to be supported; use the website account area, the site's contact/support channels, or the store (App Store/Google Play) where you purchased to manage cancellations and refunds.