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Cancel WORTHPOINT
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I hereby notify you of my decision to terminate the contract relating to the Worthpoint service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Worthpoint: Easy Method
What is Worthpoint
Worthpoint is an online subscription service that provides price guides, marks databases and research tools for antiques, collectibles and memorabilia. It aggregates sale records and reference data to help users estimate values and research items.
Subscribers access Worthpoint via the website and mobile apps; billing and cancellation processes depend on where the subscription was originally purchased (web vs in‑app purchase).
How to cancel Worthpoint
- Via the web: Log in at the WorthPoint website, go to your account or subscription settings and select "cancel", or submit a cancellation message via the site's Contact Us form. If your subscription originated on the web, cancelling through the website is the primary method - cancelling in the app may not stop web‑originated subscriptions.
- Via phone: Call WorthPoint customer service at 877‑481‑5750. State that you want to cancel, request a confirmation number or confirmation email, and note the agent’s name and time of the call.
- Via email / web form: Send a cancellation request to support@worthpoint.com or use the website contact form. Ask for written confirmation and final billing details.
- By registered mail: Send a cancellation letter by registered mail (raccomandata A/R) to the corporate office, addressed to "Cancellations" or "Customer Care", clearly stating your account details, request for cancellation and asking for written confirmation.
What happens when you cancel
When you cancel a subscription with WorthPoint you stop future recurring charges. In many cases access to paid features continues until the end of the current paid period, but the exact timing (immediate or at period end) depends on WorthPoint's account handling - ask for this detail when you cancel and keep the confirmation.
WorthPoint retains account and usage records under its data and retention policies; if you need copies of invoices or account history, request them in writing when you cancel. Keep copies of all confirmation emails, agent names and timestamps in case of billing disputes.
Will I get a refund?
WorthPoint offers a limited free trial (reported as 7 lookups or 7 days, whichever comes first). If you cancel within that trial window you should not be charged. Beyond the trial, refunds are not guaranteed and are generally handled at WorthPoint's discretion; some customers have received partial or full refunds after contacting support or filing complaints, while others report being refused.
Because digital subscriptions are often exempt from statutory cooling‑off rights in Canada, there is no automatic 14‑day refund guarantee for WorthPoint subscriptions unless the company’s terms state otherwise or a provincial rule applies. If you believe a charge is incorrect, request a written explanation, keep documentation, and consider contacting your card issuer to dispute unauthorized charges if necessary.
Worthpoint plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Price Guide Monthly (iOS App Store Canada) | Varies | Monthly | Access to Price Guide |
| Price Guide + MARKS Monthly (iOS App Store Canada) | Varies | Monthly | Price Guide plus Marks |
| Price Guide Annual (iOS App Store Canada) | Varies | Annual | Annual access to Price Guide |
| MARKS Premium Monthly (iOS App Store Canada) | Varies | Monthly | Access to MARKS database |
| MARKS Premium Annual (iOS App Store Canada) | Varies | Annual | Annual access to MARKS database |
| Price Guide + MARKS Annual (iOS App Store Canada) | Varies | Annual | Full access to Price Guide and MARKS |
| Price Guide Monthly (Web / general USD pricing) | Approx. equivalent of US$28.99 | Monthly | Access to Price Guide |
| Price Guide + Marks Monthly (Web / general USD pricing) | Approx. equivalent of US$46.99 | Monthly | Price Guide plus Marks |
| All Access Monthly (Web / general USD pricing) | Approx. equivalent of US$46.99 | Monthly | Price Guide, Marks, Library |
Your consumer rights in Canada
Canadian consumer protection law provides certain cooling‑off rights for some distance and doorstep sales, but digital subscriptions commonly fall outside automatic 14‑day cancellation rights unless specifically covered by provincial legislation or the vendor's terms. In Ontario and other provinces, online subscription contracts are not automatically subject to a universal 14‑day refund right - specific protections depend on the nature of the contract and applicable provincial rules.
For digital services like WorthPoint, refunds therefore mainly depend on the company’s stated policy and any representations made at sale (for example, trial terms). If you believe provincial consumer law has been breached, contact your provincial consumer protection office for advice.
Customer experiences
User feedback is mixed. Some customers praise WorthPoint’s Price Guide and say specific customer service agents "went above and beyond" to resolve issues, providing courteous and helpful support. The Price Guide and MARKS resources are frequently described as valuable for collectors and researchers.
At the same time, many complaints focus on difficulties cancelling subscriptions, charges after attempted cancellations, problems with in‑app trial handling, and unresponsive or slow customer service. Several users reported technical issues on the cancellation page, confusing trial terms, and needing to escalate disputes or block cards to stop recurring charges.
Documentation checklist
- Account username/email and last four digits of the card used for billing
- Subscription start date, plan name, and billing cycle
- Screenshots of account/subscription pages, error messages and the cancellation confirmation (if received)
- Copies of emails to/from support@worthpoint.com or the contact form
- Phone call details: date, time, agent name, and confirmation number
- Registered‑mail receipt (raccomandata A/R) and a copy of the sent cancellation letter
- Bank or card statements showing any disputed charges
Common mistakes
Common errors include assuming an in‑app cancellation will stop a web‑originated subscription (this can leave the web subscription active), deleting the app without cancelling the subscription, failing to request or save a confirmation number or email, and waiting too long to act after being charged. Another frequent mistake is relying on a presumed statutory 14‑day right for digital subscriptions in Canada when that right does not automatically apply.
To avoid problems, cancel through the correct channel for your purchase origin, obtain written confirmation, and retain all records until you have verified no further charges occur.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account / Contact form | Possible (best first option; trial cancellations should prevent charges) | Low - Medium |
| Phone (877‑481‑5750) | Possible (request confirmation; refunds discretionary) | Medium |
| Email to support@worthpoint.com / Web form | Possible (make written request and ask for final billing details) | Medium |
| App (iOS / Android in‑app purchase) | Less likely to affect web purchases; in‑app trial cancellations should prevent in‑app charges | High (can be confusing; may not stop web subscriptions) |
| Registered mail to corporate office | Unclear (provides strong paper evidence useful for disputes) | High (time and cost, but strong documentation) |
After cancelling
After you cancel, save the confirmation message and watch your credit card or bank statement for unexpected charges for at least one billing cycle. If you are charged after cancellation, contact WorthPoint immediately with your documentation and request a refund in writing. If that fails, consider disputing the charge with your card issuer.
For more information or to file complaints and read other users’ experiences, you may find these pages helpful: WorthPoint main site (worthpoint.com), the Better Business Bureau listing (BBB WorthPoint complaints), customer reviews (Trustpilot reviews), Cancel‑Help summary (Cancel‑Help), and the App Store listing (WorthPoint on the App Store).
Address
WorthPoint
5 Concourse Parkway NE, Suite 2900
Atlanta, GA 30328
United States
If sending a cancellation letter, mail by registered post (raccomandata A/R) addressed to "Cancellations" or "Customer Care", include your account details, request written confirmation of cancellation and a final billing statement, and retain the postal receipt as proof of delivery.