Cancellation Amazon Kids+: Easy Method

What is Amazon Kids+

Overview

Amazon Kids+ is a subscription service that provides curated, kid-friendly books, videos, games and apps for children. It is managed through a parent or guardian’s Amazon account and can be delivered on Fire devices, Kindle apps, and through app stores depending on how the subscription was purchased.

How to cancel Amazon Kids+

• On the web (recommended): Go to Amazon.ca → Your Memberships & Subscriptions → select Amazon Kids+ → Cancel My Subscription. Alternatively, open the Parent Dashboard (web): More → Amazon Kids+ Subscription → Cancel Subscription. Note: the Amazon Kids mobile app does not support cancellation; use a web browser on desktop or mobile.
• On iOS (if you subscribed through Apple): Open Settings → Your Name → Subscriptions → select Amazon Kids+ → Cancel Subscription. For guidance see this reference: Cancel via App Store.
• On Android (if you subscribed through Google Play): Open the Google Play Store → Menu → Subscriptions → Amazon Kids+ → Cancel Subscription. For guidance see: Cancel via Google Play.
• On Fire devices / Amazon Appstore: Cancel from the Amazon Appstore settings under Subscriptions, or via your Amazon account at Digital Services & Device Support → Manage Subscriptions. See: Appstore / in‑app subscriptions.

What happens when you cancel

When you cancel Amazon Kids+ the subscription stops future automatic renewals. Access to Amazon Kids+ content typically ends when the current paid period ends; in some reported cases content associated with the subscription becomes inaccessible immediately if a refund is issued. Purchased or individually owned content may behave differently - some users report that content disappears after cancellation while others report it returns if the subscription is reactivated. Your subscription record and settings remain visible in your Amazon account.

Will I get a refund?

Amazon may process a full refund for the most recent subscription charge in some cases, but there is no clear, Canada‑specific statutory 14‑day automatic right to cancel for digital subscriptions like Amazon Kids+ stated in available Amazon terms. Refunds for subscriptions made through third‑party stores (Apple App Store, Google Play) must be requested through those stores and are governed by their refund policies. In Canada, refunds for digital subscriptions are generally discretionary and handled case‑by‑case by the provider or the store used to purchase the subscription.

Amazon Kids+ plans and pricing

Your consumer rights in Canada

There is no specific Amazon‑published Canada automatic 14‑day cancellation right for digital subscriptions like Amazon Kids+ identified in available terms. Consumer protections for digital goods in Canada do not universally create an automatic right to a refund for subscription services; instead, refunds are typically governed by the merchant’s policies or the platform used (App Store, Google Play). If you purchased through Apple or Google, their respective refund handling and dispute processes apply. For subscription disputes, raise the issue with Amazon customer service first and, if unresolved, consider contacting your payment provider or filing a complaint with provincial consumer protection authorities.

Customer experiences

Users commonly report that cancellation via the Amazon Kids mobile app is not supported and that web cancellation is required. Several complaints describe difficulty canceling from mobile devices, error messages, or app availability problems. Notably, the Amazon Kids+ app was removed from the iOS App Store for new users on October 31, 2024, causing frustration for some iPad and iPhone users who could not download or reinstall the app. There are mixed reports about content retention after cancellation: some users see content disappear, while others report it returns if the subscription is reactivated. Experiences with refunds vary and are often resolved through the purchase platform (Amazon, Apple, Google) rather than a single consistent outcome.

Documentation checklist

• Account email and Amazon account name; subscription or order ID; date of last charge; payment method (last 4 digits)
• Device/platform used to purchase (Amazon.ca web, App Store, Google Play, Amazon Appstore)
• Screenshots of subscription page, cancellation attempts, and any error messages
• Copies of correspondence with Amazon or app store support (chat transcripts, reference numbers)

Common mistakes

A frequent mistake is attempting to cancel inside the Amazon Kids mobile app; cancellation is typically only available via Amazon.ca or the platform where the purchase was made. Another common error is cancelling the wrong account or child profile - ensure you are signed into the Amazon account that holds the subscription. Users sometimes assume a mobile device cancellation works when the subscription was actually purchased through the App Store or Google Play; in those cases the cancellation must be handled through that store. Finally, expecting an automatic statutory refund for digital subscriptions in Canada can lead to disappointment; refunds are often discretionary and platform‑dependent.

Comparative recap

After cancelling

After you cancel, verify in Your Memberships & Subscriptions that the plan status shows canceled and note the end date of service. If you believe you are owed a refund, request it through the same channel where you purchased the subscription: Amazon.ca for direct purchases, Apple for App Store purchases, or Google for Play Store purchases. Helpful links: Amazon account and subscriptions via the Parent Dashboard or Your Memberships & Subscriptions; Parent Dashboard / subscription help; App Store cancellation guidance: App Store / Google Play cancellation guide; in‑app subscription info for app stores: in‑app subscription help. Keep documentation of your cancellation and any refund correspondence in case you need to escalate with the payment provider or consumer protection body.

Address

Send certified mail / raccomandata A/R if you need formal written notice to:

Amazon.com.ca ULC
40 King Street West, 47th Floor
Toronto, ON M5H 3Y2
Canada