Cancellation Aroma360: Easy Method

What is Aroma360

Overview

Aroma360 is a company that sells commercial and consumer scent diffusers, fragrance oils, and subscription-based oil delivery services. In Canada its offerings include diffusers sold alone or with recurring oil shipments and promotional pricing tied to subscription commitments; policies and customer-service channels span both a Canadian site (myaroma360.ca) and an international site (aroma360.com).

How to cancel Aroma360

• Log into your Aroma360 account at the Canadian site and attempt cancellation from the subscription management area; note that monthly and quarterly plans auto-renew and can be cancelled through the account subject to minimum-term rules.
• If you cannot cancel online, contact Aroma360 Customer Service and provide your account number, order number, email, and clear statement that you are requesting cancellation; keep records of date/time and representative names.
• Because some customers report difficulty by phone or chat, send a written cancellation request by registered mail (recommended) addressed to Aroma360, LLC - Attn: Customer Service Cancellation Dept, 2058 NW Miami Court, Miami, FL 33127-4920, United States, and mark the letter clearly “Cancellation Request.” Retain proof of postage and delivery.
• Be explicit about which subscription or promotion you are cancelling (e.g., Oil Subscription, Scent Accents, promotional diffuser offer) and confirm any repayment, early-termination, or return steps required under the subscription policy.

What happens when you cancel

Cancelling stops future automatic renewals; access to subscription shipments continues only through any pre-paid period. Aroma360’s Canadian policy enforces minimum subscription terms or early-termination charges for certain promotions, and cancellation may trigger a requirement to repay promotional discounts or to return items. Account information and records may be retained by the company in accordance with its policies and applicable law. If returns are required, you will usually be responsible for return shipping unless the company specifies otherwise.

Will I get a refund?

On the Canadian site, you are eligible for a full refund if you cancel before delivery. If you cancel after delivery but before meeting a stated minimum term, Aroma360’s Canadian policy requires repayment of any promotional discount and typically requires you to cover return shipping before the cancellation is processed. For diffuser promotions with a three-month minimum, an early termination fee (for example, C$99) may apply. Promotional Mini Pro offers may require payment of a promotional difference (e.g., C$50 if cancelled within 30 days) or purchase of remaining committed oils if cancelling after 30 days. International (aroma360.com) refund terms differ: unused, unopened diffusers may be returned within 30 days but may incur a 20% restocking fee and are subject to return-shipping costs; used diffusers are generally non-refundable. Certain fees - start-up, installation, service, installment and finance fees - and mystery items are final sale or non-refundable.

Aroma360 plans and pricing

Subscription marketing may advertise offers “as low as C$109/month”; specific inclusions for that price were not specified in the available sources.

Your consumer rights in Canada

Canadian consumers have statutory protections that can include cancellation and refund rights, but companies may set minimum subscription periods and early-termination provisions that are enforceable where permitted by law. Aroma360’s Canadian subscription policy allows refunds before delivery but requires repayment of promotional discounts and return shipping if cancelled after delivery but before the minimum-term. Provincial consumer-protection statutes may provide additional remedies for misleading practices, false representations, or unfair contract terms; if you believe terms are contrary to provincial law you can contact your provincial consumer-protection office or seek legal advice. Keep in mind that remedies and timelines vary by province.

Customer experiences

Online reviews are mixed. Some reviewers praised polite representatives even when billing problems remained unresolved. However, many Canadian Trustpilot and Sitejabber complaints report difficulty cancelling subscriptions, unresponsive customer service, defective or leaking diffusers, surprise charges, and concerns about auto-enrolment or misleading promotional terms. Several reviewers describe aggressive upselling and frustration with enforcement of minimum-term charges or repayment of promotional discounts.

Documentation checklist

• Order number, account email, and subscription name/ID.
• Copies/screenshots of confirmation emails, promotional terms, and subscription-policy pages.
• Photographs of any defective product and shipment packaging.
• Records of phone calls, chats, or emails (dates, times, representative names).
• Proof of registered-mail cancellation (receipt and delivery tracking) if you send a physical letter.

Common mistakes

Common errors include cancelling without checking for a stated minimum term (for example, three-month minimums for promotional diffusers), failing to return items when required, relying solely on a phone call without written confirmation, and missing required repayments of promotional discounts. Another frequent mistake is not retaining proof of cancellation or proof of return shipment; without records it is harder to dispute continued charges. Also verify whether a promotional price required a commitment - cancelling early without understanding those conditions can trigger fees.

Comparative recap

After cancelling

After you submit cancellation, keep all confirmation messages, tracking numbers, and records. If charges continue after a confirmed cancellation, contact your payment provider or credit-card issuer to dispute unauthorized charges and provide the documentation you collected. For policy details consult Aroma360 Canada’s subscription policy at myaroma360.ca Subscription Policy and the international refund policy at aroma360.com Refund Policy. If you believe a practice is unfair or misleading in your province, contact your provincial consumer-protection office for guidance.

Address

Send written cancellation requests to:

Aroma360, LLC - Attn: Customer Service Cancellation Dept
2058 NW Miami Court
Miami, FL 33127-4920
United States

It is recommended to send cancellation by registered mail and to mark the correspondence clearly as a cancellation request; retain proof of posting and delivery.