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Cancellation service #1 in Canada
Beyond Body is a personalized digital wellness program that provides individualized fasting and nutrition plans through a companion app and optional personalized books (paperback or eBook). The service is sold via the website and mobile app stores and delivers tailored digital content rather than physical recurring goods.
The program includes app access (monthly or multi‑month plans) and one‑time purchases such as a personalized paperback or eBook. Billing and subscription management depend on where you purchased the plan (website, Apple App Store, or Google Play).
When you cancel an auto‑renewing Beyond Body subscription, auto‑renewal is turned off and no further recurring charges should occur after the current paid period ends. You will usually retain access to the app and paid content until the end of the billing period you already paid for.
Beyond Body’s data retention specifics are not publicly detailed here; export or save any personalized plans or records you want to keep before cancelling. If you cancel via a third party (Apple/Google), the store will manage the subscription status and any related receipts.
Beyond Body’s stated policy is that refunds are not provided for a simple change of mind; personalized digital content is generally non‑refundable once accessed. The Help Center states refunds are only considered within 14 days for faulty products and require proof - returns for change of mind are not accepted. See Beyond Body refund policy.
If you were charged after cancelling or there is a billing error, you may be able to dispute the charge with Apple, Google, or your payment card issuer. If a product is defective or materially not as described, Canadian consumer protection may require a remedy such as a refund within a short period - keep documentation to support any claim.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| App - 1‑month | US$36.99 (converted to CAD at purchase) | Monthly | Companion app access |
| App - 3‑month | US$53.94 total (~US$17.98/month) | Every 3 months | Companion app access |
| App - 6‑month | US$75.78 total (~US$12.63/month) | Every 6 months | Companion app access |
| Paperback book | US$79.99 | One‑time | Personalized wellness book |
| Paperback + App bundle | US$29.99 | One‑time bundle | Paperback book with app access |
| eBook | US$39.99 (or free if bundled) | One‑time | Digital personalized book |
Under Canadian consumer protection frameworks, there can be a limited "cooling‑off" period for some online purchases, but this is often waived for personalized or immediately accessed digital content. That means Beyond Body’s "no refund for change of mind after access" position generally aligns with typical rules for personalized digital goods.
However, if a product is faulty, not as described, or you were misled by advertising, provincial laws may require a remedy such as a repair, replacement, or refund (often within a short window - commonly referenced as 14 days for digital goods in some contexts). You also retain the right to cancel auto‑renewing subscriptions through the original purchase platform (website portal, Apple, or Google) and to dispute unauthorized charges with the platform or your card issuer.
Reviews are mixed. Positive feedback highlights aspects such as receiving a paper book version of the fasting plan and that plans can feel personalized when they meet expectations. See some user comments at Trustpilot.
Negative reports frequently mention persistent upselling during checkout, advertising or personalization that did not match user expectations, difficulty obtaining refunds, and cases where users struggled to cancel or felt trapped by auto‑renewing charges. Several forum posts describe frustrating cancellation experiences and unexpected fees or complications when attempting to stop billing (see discussion examples on Reddit).
Common errors include uninstalling the mobile app and assuming this stops billing - it does not. Another frequent issue is attempting to cancel through the wrong channel (for example, emailing support but not cancelling through Apple or Google when the purchase was made there), which can leave the subscription active and cause further charges.
Users also sometimes miss time windows for disputes or fail to keep proof of purchase and communication, which makes refund or dispute attempts more difficult. Be cautious during checkout to avoid unintentional add‑ons or bundle upsells if you do not want them.
| Method | Refund | Difficulty |
|---|---|---|
| Website (client portal) | Unlikely for change of mind; possible refund if faulty within 14 days (proof required) | Low - cancel directly in your portal |
| Apple App Store | Refunds handled by Apple; Beyond Body typically does not refund change of mind purchases | Low - Medium - cancel via Apple ID subscriptions; request refunds via Apple |
| Google Play | Refunds handled by Google Play; Beyond Body generally does not refund change of mind purchases | Low - Medium - cancel via Google Play subscriptions; request refunds via Google |
| Email to support ([email protected]) | Possible in limited circumstances (faulty product); unlikely for change of mind | Medium - may require follow‑up and proof |
After you cancel, keep your confirmation (screenshot or email) and monitor your payment method for further charges. If you are charged after cancellation, contact the platform (Apple/Google) or your card issuer to dispute the charge and provide your cancellation evidence.
For step‑by‑step help see Beyond Body’s subscription management article at help.beyondbody.me and the refund policy at help.beyondbody.me. App cancellation guides are available at this guide.
No postal address for cancellations was found. Beyond Body handles cancellations and support primarily by email. To request cancellation or support, contact [email protected] and include your order details and account email.
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.