Cancel Beyond Body: Step-by-Step Process

What is Beyond Body

Overview

Beyond Body is a subscription-based wellness service that offers personalised meal and workout plans delivered through an app and digital products.

Core features

Typical features include a companion app with habit and recipe tracking, personalised eBooks or printed books, and ongoing programme content.

How to cancel Beyond Body

If you purchased via Apple App Store

Apple handles billing and refunds for App Store purchases. Beyond Body cannot cancel or refund App Store subscriptions on your behalf.

• Request cancellation or a refund via Apple's system: reportaproblem.apple.com.
• See Beyond Body guidance for App Store purchases: Beyond Body help - App Store refunds.

If you purchased via Google Play

Google Play manages cancellations and refunds for purchases made through Google. Beyond Body does not control Google Play refund decisions.

• Cancel or request a refund through your Google Play Order History.
• See Beyond Body guidance for Google Play purchases: Beyond Body help - Google Play refunds.

If you purchased on Beyond Body's website

For purchases made directly on beyondbody.me, you must cancel through your account on the client portal; uninstalling the app will not stop billing.

• Log in to the client portal: beyondbody.me/client/login and follow the subscription management options.
• You can also contact support by email at [email protected] to request cancellation or ask for confirmation.

What happens when you cancel

Access and billing

When you cancel a paid subscription, you typically retain access until the end of the paid period you already paid for.

Automatic renewals stop after cancellation, but uninstalling the app does not stop future charges - cancellation must be done via the correct platform.

Account data and content

Your account and personalised content may remain accessible depending on Beyond Body's retention policy.

If you want data deleted or confirmation of retention periods, request this explicitly from support when cancelling.

Will I get a refund?

General refund policy

Beyond Body generally does not offer refunds solely for change of mind; refunds are typically reserved for faulty products or specific circumstances.

Personalised digital content already delivered may not be refundable unless it is faulty or not as described under NZ consumer law.

Platform-specific refunds and exceptions

• App Store purchases: request refunds via Apple - Beyond Body has no role in the decision. See Beyond Body help - App Store.
• Google Play purchases: request refunds via Google Play Order History - Beyond Body is not involved. See Beyond Body help - Google Play.
• Trustpilot notes a 14-day return option for deliveries, but voluntary return windows do not override statutory rights for faulty or misdescribed goods.

Beyond Body plans and pricing

Plans overview

Below is an approximate summary of common plans and prices converted to NZD where available.

Pricing notes

Prices are approximate conversions from USD to NZD (approx. 1 USD = 1.95 NZD) because official NZD pricing may not be published.

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

Under the Consumer Guarantees Act, consumers are entitled to remedies (repair, replacement, refund) when goods or services fail to meet reasonable consumer expectations.

Digital and personalised products that are faulty, not as described, or misrepresented may be eligible for remedies under the CGA.

Dispute and enforcement options

• If you believe the product was misrepresented or upsold in a misleading way, you can seek dispute resolution through the Commerce Commission or use the Disputes Tribunal for individual disputes.
• Voluntary return windows (e.g., 14 days) do not override your statutory rights if the product is faulty or not as described.

Customer experiences

Positive feedback

• Users often praise personalised meal and workout plans, ease of use, and supportive customer service.
• Some reviewers report quick, empathetic responses from support staff and helpful tracking features.

Critical feedback

• Frequent complaints about aggressive upsells and confusing checkout flows during purchase.
• Reports of subscription and billing issues, including charges after cancellation and unclear promotional pricing.
• Concerns about the degree of personalisation and app limitations like lack of fitness tracker integration.
• Some customers report difficulty obtaining full refunds; partial refunds or non-refundable add-ons are mentioned.

Documentation checklist

What to prepare

• Order confirmation and receipt (email or App/Google Play order ID).
• Screenshots of subscription status, billing transactions, and any cancellation attempts.
• Dates and times of charges and cancellation requests.
• Copy of any communication with Beyond Body support (email threads, chat transcripts).

Where to send it

• If you purchased via the website, cancel via the client portal: beyondbody.me/client/login.
• Email support at [email protected] with your documentation and request for confirmation.
• If purchased via Apple or Google, use the respective platform refund processes and keep platform order IDs for reference.

Common mistakes

Uninstalling the app instead of cancelling

Many users assume deleting the app stops billing. It does not; platform-level subscription cancellation is required to stop renewals.

Always check the subscription status in the App Store, Google Play, or client portal after uninstalling.

Missing platform-specific steps and timing

People sometimes try to contact Beyond Body for refunds of App Store or Google Play purchases; those refunds must be requested from the platform.

Also check renewal dates and promotional terms carefully to avoid unexpected future charges.

Comparative recap

At-a-glance comparison

Recommended action

If you want to stop charges immediately, cancel through the platform that processed your payment and keep confirmation screenshots.

If you believe the service was faulty or misrepresented, prepare documentation and raise the issue with Beyond Body support and, if needed, follow up under NZ consumer law.

After cancelling

Monitor billing and confirm cancellation

After cancelling, monitor your credit card or payment method for any further charges and keep cancellation confirmations.

If you see unexpected charges, gather documentation and contact the platform and Beyond Body support.

Further actions and links

• App Store refunds and cancellations: reportaproblem.apple.com
• Beyond Body help pages: help.beyondbody.me
• Client portal: beyondbody.me/client/login

Address

Postal address

Beyond Body does not provide a public postal address in New Zealand for cancellation or returns.

If you require a postal contact, request one directly from support and keep written confirmation of their reply.

Contact address and support

For cancellations or questions, email: [email protected] and use the client portal: beyondbody.me/client/login.

Keep copies of all communications and platform order IDs to support any dispute or refund request.