Cancellation Boxycharm: Easy Method

What is Boxycharm

BoxyCharm is a U.S.-based beauty subscription service that ships curated boxes of full-size makeup and skincare products to members on a monthly or prepaid schedule. Plans include a base box and an upgraded "Premium" box; shipping, currency conversion, duties and handling may affect the final cost for Canadian subscribers.

How to cancel Boxycharm

• Online (recommended): Log into your BoxyCharm account on the website, go to the "Subscription" tab, click "Edit" and select "Cancel". For step-by-step guidance see review42 and the membership help article at Intercom Help.
• Email: Send a cancellation request to [email protected]. Ask for written confirmation by email or SMS.
• Phone: Call BoxyCharm customer service at +1 917 730 3722 and request cancellation and confirmation.
• Registered mail (fallback/proof): If you need proof of delivery, send a signed cancellation letter by registered mail to the corporate address (see Address section) and keep the receipt. This can be useful if online/email/phone attempts fail.
• Timing for Canadian subscribers: To avoid being charged for the next box, cancel by 11:59 PM Pacific Time on the 25th day of the month (this timing change is noted in BoxyCharm help, effective August 25, 2025) - see BoxyCharm Help.
• Always request and save confirmation (email/SMS/screenshots) that the subscription has been cancelled.

What happens when you cancel

When you cancel, future renewals stop and you will not be billed for subsequent boxes after the cancellation takes effect. Your access to subscription picks or member-only offers may end at cancellation, but you typically retain account access to view past orders and settings. Boxes already processed or shipped are usually still fulfilled and delivered; cancelling does not automatically cancel shipped items.

BoxyCharm may retain account and order data per its privacy and business policies; keep copies of confirmations and correspondence for your records in case of post-cancellation billing or disputes.

Will I get a refund?

BoxyCharm generally does not issue refunds for boxes that have been processed or shipped and states subscriptions (monthly, quarterly, annual) are not refundable after purchase. Exceptions are possible in limited situations - for example, if you cancel immediately after being charged and the charge can be reversed, if an order is damaged or undelivered, or if you were billed incorrectly. To pursue these exceptions contact customer service promptly and document the issue; see the cancellation/help articles at Intercom Help for details.

Boxycharm plans and pricing

Your consumer rights in Canada

Canadian consumers may have statutory protections that differ from a company’s posted policy. For many provinces there is a 14‑day "cooling-off" period for certain direct sale transactions (including online), during which you may cancel and may be entitled to a refund. BoxyCharm’s public help pages do not prominently reference a Canadian statutory right of withdrawal, so if you believe a provincial or federal consumer protection rule applies you should assert that right when contacting BoxyCharm or your payment provider.

If BoxyCharm refuses a refund you believe you are entitled to, escalate by contacting your credit card issuer or bank to dispute the charge, and consider filing a complaint with your provincial consumer protection office. Keep all records and correspondence to support your claim.

Customer experiences

Reviews from Canadian users are mixed. Positive comments often note good value when shipping and duties are low, a strong selection of full-size products, and responsive problem-resolution in some cases. Sources such as Influenster and ChickAdvisor include praise for product quality and helpful support interactions.

Negative reports highlight difficulty reaching live customer service, billing after attempted cancellation, slow or unreliable shipping to Canada, occasional missing or damaged items, and added shipping/handling/duty costs that can erode perceived value. These themes appear in consumer-review sites and forums.

Documentation checklist

• Account email and username; order number(s) and billing date(s)
• Screenshots of subscription page showing cancellation option or status
• Confirmation emails, SMS receipts, or screenshots showing cancellation confirmation
• Payment proof (card statement showing charge), tracking numbers, and delivery confirmations
• Photos of damaged/incorrect items and any correspondence with customer service
• Registered-mail receipt if you sent a physical cancellation letter

Common mistakes

Many issues stem from timing and lack of proof. Examples: cancelling after the monthly cutoff date (for Canada, after 11:59 PM PT on the 25th) can result in an unexpected charge; failing to request and save written confirmation leaves you without evidence if billing continues; assuming email cancellation will be handled immediately without verifying account status; and not accounting for prepaid plan commitments that continue until the prepaid period ends.

Also, overlooking conversion, shipping, handling and duty fees can make the subscription far more expensive than advertised, so check the actual charged amount on your statement rather than relying on the USD sticker price alone.

Comparative recap

After cancelling

After you cancel, save any confirmation or reference number and monitor your bank/credit card statements for subsequent charges. If you are charged after cancellation, contact BoxyCharm immediately with your documentation and request reversal; if unresolved, contact your card issuer to dispute the charge. Useful reference pages include BoxyCharm’s help center at BoxyCharm Help and the cancellation guidance at Intercom Help. For independent reviews and user reports see review42.

Address

Boxy Charm, Inc., 880 SW 145th Ave., Suite 300, Pembroke Pines, Florida 33027, United States