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Cancellation service #1 in Canada
Bullymake is a subscription service and shop that sends boxes of tough dog toys and treats tailored for strong chewers. Boxes and plans are sold from the United States in USD and shipped to customers in Canada for an additional per‑box shipping fee; subscriptions can be prepaid for multiple months or set as monthly billing. For official terms see the Bullymake subscription pages and FAQ.
If you cancel during the initial prepaid term you may be charged an early cancellation fee as described in Bullymake's subscription terms; cancellations after the initial term generally take effect at the end of the current billing cycle and will not renew thereafter. Auto‑renewal occurs when a prepaid term ends unless you cancel before it renews. Bullymake retains account and order data per its policies; expect to keep access to any active services until the cancellation effective date.
Bullymake's subscription terms state that purchases for a subscription term are final and that refunds are not provided for unshipped boxes once a renewal has processed. On the Bullymake Shop (the separate e‑commerce site) unopened/unused items may be refundable under that site's T&C; used or opened items are typically not eligible. Toys have a 30‑day durability guarantee for replacement (not refund) if a toy is completely destroyed within that period. Always check the relevant terms pages before expecting a refund.
| Plan | Price (USD + shipping) | Approx. CAD | Billing | Features |
|---|---|---|---|---|
| 1‑Month Subscription | USD $39 + Shipping $8 | ≈ CAD $63 | Monthly | 2 - 3 tough toys + treats (or 4 - 5 toys if toys‑only) |
| 3‑Month (Prepaid) | USD $36/mo + Shipping $8 | ≈ CAD $60 | Billed every 3 months (prepaid) | Same box contents; billed every 3 months |
| 6‑Month (Prepaid) | USD $34/mo + Shipping $8 | ≈ CAD $58 | Billed every 6 months (prepaid) | Same box contents; billed every 6 months |
| 12‑Month (Annual Prepaid) | USD $31/mo + Shipping $8 | ≈ CAD $54 | Billed annually (prepaid) | Same box contents; billed annually |
All plans are listed and billed in USD on Bullymake's site and include an additional USD $8 shipping fee to Canada. Approximate CAD values are conversions and not official Bullymake pricing.
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of cancellation and refund terms and prohibit unfair practices. Bullymake must comply with applicable provincial statutes (for example Ontario or British Columbia consumer protection rules) and the Competition Bureau's rules on deceptive marketing. If a seller makes cancellation unduly difficult or misrepresents terms, you may file complaints with your provincial consumer protection office or contact the Competition Bureau (Canada). There is no Bullymake‑stated 14‑day automatic cancellation right for Canadians, so rely on statutory protections and documented communications.
Many customers praise Bullymake for sturdy toys, customization for heavy chewers, and responsive replacements in some cases; see user reviews on sites such as Trustpilot. However, there are recurring negative reports: difficulty cancelling (requests ignored, repeated retention offers, continued charges), disputes over guarantees, and some customers reporting slow shipping. Several third‑party complaint sites list unresolved cases; these patterns suggest documenting every cancellation attempt and keeping evidence.
Customers often assume cancellation is immediate and expect refunds for boxes that are already processing - Bullymake's terms state renewed boxes that are unshipped are not refunded. Others rely on verbal chat promises without written confirmation, fail to cancel before a prepaid term auto‑renews, or do not keep proof of their cancellation attempts. Some try only one method (e.g., chat) and do not follow up with registered mail or email, which weakens escalation options if charges continue.
| Method | Refund | Difficulty |
|---|---|---|
| Email or live chat to [email protected] | No refund for unshipped renewed boxes; standard cancellations take effect end of billing cycle per terms | Medium - High (some users report pushback and retention offers) |
| Registered postal letter (proof of delivery) | No refund for unshipped renewed boxes; provides strong documentary proof of your request | Medium (formal and provable; recommended if email/chat fails) |
| Bank dispute / chargeback | Possible refund depends on issuer and reason codes; not guaranteed and may be time‑limited | High (involves bank processes and documentation; use after exhausting seller remedies) |
Keep all confirmations and check your bank or card statements for any further charges. If a renewal charge posts before your cancellation took effect, Bullymake's terms say unshipped boxes are not refundable; you can still request a replacement or credit via customer service but do not assume a refund will be issued. Useful links: Bullymake Subscription Terms (subscription terms), Bullymake FAQ (FAQ), Bullymake Shop Terms (shop T&C), and the Competition Bureau (Canada). If problems persist, contact your provincial consumer protection office with your documentation.
Send written cancellation requests (registered mail recommended) to:
990 Security Row, Suite 106, Richardson, Texas 75081, United States
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.