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Cancellation service #1 in Canada
CraftNest is a digital marketplace and membership service that provides clipart, SVGs, coloring books and other downloadable craft assets. Memberships offer unlimited downloads, regular updates and family sharing features, and most pricing and policy information is presented in US dollars on the CraftNest site.
When you cancel a CraftNest membership, automatic renewal stops at the end of the current billing period and you retain access until that period expires. Digital files you downloaded remain with you, but access to member-only downloads ceases after expiry. CraftNest may retain account and transaction data for its records in line with its policies.
CraftNest’s stated position is that refunds are not provided for digital products because they are delivered immediately and are fully accessible; their FAQ directs users to contact support if they encounter issues. Separately, a publicly posted "No Return, No Refund" statement indicates sales are final and refunds will not be issued except in limited circumstances (for example, damaged or defective items if reported promptly, often within a short window such as 7 days). For problems such as unauthorized charges or defective content, contact CraftNest support to request remediation; see the FAQ for contact options.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Membership | US$0.50 | Monthly | Unlimited downloads, regular updates, shareable with family |
| Yearly Membership | US$14.99 | Annual | Unlimited downloads, regular updates, shareable with family |
Prices are listed in US dollars on CraftNest’s site. Canadian users will be charged in CAD only after their payment provider applies the applicable exchange rate and any card or bank fees.
Under Canadian consumer protection, digital goods that are delivered immediately and fully accessible are often treated as non-refundable unless the provider’s terms say otherwise or the product is defective. There is generally no statutory 14-day cooling-off period for delivered digital content. However, consumers retain protection against unauthorized charges and defective or misrepresented goods; in such cases you can request remediation from the seller and, if unresolved, seek assistance through your card issuer or provincial consumer protection office.
Reviews are mixed. Many users praise the breadth and quality of CraftNest’s digital assets, the user interface and the attractiveness of the membership value for crafters. Other users report difficulties such as unexpected charges, problems canceling in certain situations, or being billed despite expectations from a free trial; a portion of complaints reference account or billing frustrations. If you face billing issues, document transactions and contact support promptly.
Common mistakes include assuming a free trial has ended without explicitly canceling in the member’s area, attempting cancellation only through app stores when the provider documents web cancellation, and not saving order numbers or screenshots of charges. For example, users have reported being charged after expecting a free trial to stop - keeping cancellation confirmation and payment records avoids disputes becoming harder to resolve.
| Method | Refund | Difficulty |
|---|---|---|
| Web (members area) | No refund generally; contact support for exceptional cases | Low - cancellation is available in the member’s area |
| App Store / Google Play | No refund generally; store-specific refund rules may apply | Medium - High - CraftNest FAQ does not describe separate app store flows; resolving billed subscriptions through stores can be more complex |
| Charge disputes / unauthorized charges | Refund possible if card issuer or provider rules in your favour | Medium - may require documentation and a dispute with your bank or card issuer |
After you cancel, keep confirmation of cancellation and monitor your payment method for any further charges. If you believe you were billed incorrectly or the product was defective, contact CraftNest support via their FAQ page (CraftNest FAQ) and provide the documentation from the checklist. If unresolved, consider disputing the charge with your card issuer and consult your provincial consumer protection office for next steps.
CraftNest LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA
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Written by Jacob Bouchard
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.