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Cancellation service #1 in New Zealand
Craftnest is a digital membership service that offers a large library of clip-art, SVGs, coloring books, junk journal elements and other downloadable design resources.
Products are delivered as digital downloads with instant access and commercial-use licensing on many items.
Craftnest lists prices in USD and operates online; official New Zealand pricing and local offices are not published.
Typically you keep access to paid features until the end of the current billing period.
Access may stop immediately if the subscription was managed by an app store and their rules differ, so check the store receipt and subscription status.
After cancellation your membership will not auto-renew at the next billing date.
Keep any confirmation emails or dashboard screenshots to show the cancellation date if a billing dispute occurs.
Downloads you obtained while subscribed generally remain yours to keep, subject to the licence terms in effect at the time of download.
Account data and download history may remain on Craftnest servers; contact support if you need account data removed.
Craftnest’s public FAQ states that refunds are not offered because products are digital in nature.
The company maintains a "No Return, No Refund" policy and generally treats sales as final.
The table below summarises the main plans and prices as listed publicly; Craftnest lists prices in USD.
App-store or regional pricing (including NZD conversions and taxes) may differ from the USD amounts shown here.
| Plan | Price (USD) | Billing period | Features |
|---|---|---|---|
| Monthly Membership | USD $0.50/month | Monthly | Unlimited access to design library; family sharing; regular updates |
| Yearly Membership | USD $29.99/year | Annual | Unlimited access to design library; family sharing; regular updates |
| Monthly membership (user-reported after free trial) | approx. USD $10.00/month | Monthly | Unlimited downloads; commercial use rights (user reports) |
The Consumer Guarantees Act covers digital content in New Zealand and requires products to be of acceptable quality, fit for purpose, and as described.
If digital products are defective or misrepresented you may be entitled to remedies such as a refund or fix, despite a seller’s "no refunds" policy.
The Fair Trading Act prohibits misleading or deceptive conduct in trade, including unclear trial-to-paid conversions or inadequate disclosure of recurring billing.
If Craftnest failed to clearly disclose trial terms or cancellation steps you may have grounds to complain under this law.
Many reviewers praise Craftnest’s large selection of high-quality clip-art, instant downloads and commercial-use licensing.
Some customers report helpful, friendly support resolving signup or payment issues quickly.
Some users report unexpected recurring charges or difficulty cancelling, including subscriptions created after free downloads.
Other complaints mention unclear trial terms and brief notifications that led to unwanted charges.
Many users try cancelling on the website when the subscription was actually set up through the iOS App Store or Google Play.
Always confirm whether the charge on your card was billed by Craftnest or by Apple / Google before cancelling.
Some users accept Craftnest’s "no refunds" policy without checking their consumer rights under New Zealand law.
If digital content is faulty or misrepresented, you may still have legal remedies despite the seller’s policy.
The table below compares key aspects of the listed plans for quick reference.
Use it to check price, billing period, refund stance and the recommended cancellation route for each plan.
| Plan | Price (USD) | Billing period | Refunds (Craftnest) | Recommended cancellation method |
|---|---|---|---|---|
| Monthly Membership | USD $0.50/month | Monthly | No refunds (digital goods) | Cancel via Craftnest account dashboard |
| Yearly Membership | USD $29.99/year | Annual | No refunds (digital goods) | Cancel via Craftnest account dashboard |
| Monthly (user-reported after free trial) | approx. USD $10.00/month | Monthly | No refunds reported; disputes possible under law | Check App Store / Google Play subscription first; then Craftnest dashboard |
Save cancellation confirmations and monitor your bank or card statements for any unexpected charges after cancellation.
If a charge appears after cancellation, contact Craftnest support and the relevant payment provider or app store immediately.
Craftnest appears to operate from the United States; no New Zealand postal address was located.
30 N Gould St Ste N, Sheridan, WY 82801, United States
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.