Cancellation G-Plans: Easy Method

What is G-Plans

G‑Plans is a personalized nutrition and meal‑planning service that offers freemium tracking tools plus paid subscription tiers (Pro, Managed, Weight Loss RX, etc.), coaching, clinician services and e‑commerce for related products. It operates via mobile apps and web, with purchases and subscriptions routed either through app stores or directly through G‑Plans’ site and shop.

How to cancel G‑Plans

• If you purchased via the Apple App Store or Google Play: follow the platform’s subscription management to turn off auto‑renewal at least one day before the next billing date. G‑Plans’ Terms of Sale state subscriptions auto‑renew unless cancelled at least one day before the next billing cycle by logging into your account and following cancellation instructions. See G‑Plans Terms: g-plans.com/terms.
• If you purchased directly on the G‑Plans website or app (web/direct): you may cancel or change your plan anytime by calling G‑Plans toll‑free at 619‑220‑9009 (8:00 am - 8:00 pm Eastern) or by using the chat on their site. See G‑Plans refunds & policy: g-plans.com/refunds-policy.
• If you need help with billing, upgrades, cancellations or to dispute charges: contact support via the website contact form or email; response time can be up to three days and disputes/refund processing can take longer (up to 90 days in some cases). Contact page: g-plans.com/contact.
• For added proof, send a written cancellation or return request by registered mail with return receipt (to preserve evidence of delivery) to the corporate address (see Address section below).

What happens when you cancel

When you cancel a subscription it will generally stop future automatic renewals. Access to paid features may continue until the end of your already‑paid billing period; for app‑store subscriptions the store controls the effective date. Data tied to your account - meal plans, food logs and settings - may remain in your account unless you request deletion through support. Keep copies of confirmation emails, screenshots of cancellation screens, or registered‑mail receipts as proof in case charges continue.

Will I get a refund?

Refunds depend on the product and how you purchased it. G‑Plans offers a 30‑day money‑back guarantee for the Customized Nutrition (Pro) plan (a full refund was listed at US$39.99 for that plan). Power (3‑month) and Annual plans are listed as non‑refundable. Returns for unopened shop products are refundable within 30 days with an RMA, but you pay return shipping and a US$5.95 restocking fee. Nutritionist calls are refundable only if paid and not booked within 30 days; missed booked calls are non‑refundable. Medication orders, medical consultations and scheduled services are non‑refundable once processed or scheduled, and clinician appointments cancelled within 72 hours of the appointment are non‑refundable. If you bought through Apple or Google, refunds and cancellations are often handled through those stores’ policies - check the platform in addition to G‑Plans’ refund pages. For the company’s official refund details see: shop.g-plans.com/refunds-and-returns and g-plans.com/refunds-policy.

G‑Plans plans and pricing

Note: Official sources list many prices in USD; the CAD amounts above are approximate conversions. App Store listings in Canada may show local equivalent pricing. See G‑Plans shop for the company’s posted pricing: shop.g-plans.com.

Your consumer rights in Canada

Under Canadian consumer protection, recurring charges must be clearly disclosed and you must consent to them; automatic renewals must include straightforward cancellation mechanisms and advance notice of renewal where required by provincial rules. Many provinces provide cooling‑off rights for certain remote purchases - G‑Plans’ 30‑day money‑back guarantee for the Pro plan exceeds typical minimums where those apply. Clauses that declare services non‑refundable (for example missed appointments or short‑notice cancellations) must still comply with provincial laws regarding unfair contract terms and could be contested if deemed unreasonable. If you continue to be billed after cancellation you may dispute charges with your card issuer and file complaints with your provincial consumer protection agency or the Competition Bureau.

Customer experiences

Public reviews are mixed. Many customers praise helpful, knowledgeable and responsive staff, quick onboarding and support in meeting health goals. Other users report recurring billing after attempted cancellations, difficulty obtaining refunds, delivery and product freshness issues, and slow or poor customer communications. The Better Business Bureau shows a history of complaints and an F rating in some listings; independent reviews include both positive and negative accounts. Review sources: Trustpilot and complaint summaries such as the BBB/independent articles.

Documentation checklist

• Account email and username; order number or subscription ID
• Receipt, payment method statement showing charge(s)
• Confirmation emails, screenshots of subscription settings, cancellation screens or app‑store cancellation pages
• Chat transcripts, support ticket numbers, agent names and timestamps of phone calls
• Return Merchandise Authorization (RMA) number for unopened product returns and proof of shipped return
• Registered‑mail receipt if you sent a cancellation letter to the corporate address

Common mistakes

Many problems arise when people assume cancelling in one place cancels all billing: app‑store subscriptions must be cancelled through Apple/Google, not just via the G‑Plans website. Waiting until the billing date or the day of renewal can still result in a charge - G‑Plans requires cancellation at least one day before the next cycle for app‑store/online subscriptions. Expect that some plans and services are explicitly non‑refundable (annual, multi‑month plans, scheduled clinician services) and that missed or late cancellations for appointments are often non‑refundable. Failing to keep proof of cancellation or not checking your bank/credit card statements promptly makes disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, save confirmations, monitor your credit card or bank statements for any unexpected charges, and retain all documentation in case you need to dispute a charge. If you are charged after a confirmed cancellation, contact your payment provider to open a dispute, and file complaints with provincial consumer protection or federal agencies if necessary. Helpful links: G‑Plans contact and support pages (g-plans.com/contact), G‑Plans terms (g-plans.com/terms), and refund/returns page (shop.g-plans.com/refunds-and-returns). If you intend to send a paper cancellation, use registered mail with return receipt to preserve proof of delivery.

Address

G‑Plans Inc., 8605 Santa Monica Blvd PMB 32223, West Hollywood, CA 90069‑4109, United States