Cancel G-Plans: Easy Method

What is G-Plans

Overview

G‑Plans is a nutrition and personalised meal/medication subscription service that provides tailored plans, member support, and optional physical products. It operates via its website, mobile apps, and third‑party app stores.

How it is sold

G‑Plans sells subscriptions directly on its website and through the iOS App Store and Google Play Store. Physical products and medical services may be ordered as part of some plans.

How to cancel G-Plans

Cancel a web (direct) subscription

• Call G‑Plans toll‑free at 619 220 9009 (8 AM - 8 PM Eastern) to request cancellation.
• Or use live chat on the G‑Plans site: g-plans.com refunds & support.
• Confirm cancellation, request written confirmation, and note any case/reference number provided.

Cancel an App Store (iOS) subscription

• Open your Apple ID subscription settings and turn off auto‑renewal for G‑Plans.
• Auto‑renewal must be disabled at least 24 hours before the subscription period ends to avoid the next charge.
• Apple manages App Store subscriptions and refunds; contact Apple if you need help: G‑Plans on the App Store.

Cancel a Google Play subscription

• Cancel via the Google Play Store app or the app’s subscription/manage interface.
• Google processes Play purchases, cancellations, and refund requests; follow Google Play’s prompts or help pages for disputes.
• For guidance see: how to cancel via App Store or Google Play.

What happens when you cancel

Access after cancellation

If you cancel, access typically continues until the end of the paid billing period unless otherwise stated in your plan terms.

For App Store or Google Play subscriptions, access ends according to the platform billing cycle after you turn off auto‑renew.

Renewal and billing

Canceling stops future auto‑renewals but does not automatically refund past charges unless you qualify under the refund rules.

Keep confirmation of cancellation and any reference numbers in case charges continue and you need to dispute them with your payment provider.

Data and account information

Account data is generally retained under G‑Plans terms; request account closure explicitly if you want personal data deleted.

If you want data removed, ask support when you cancel and ask for written confirmation of any data deletion or retention policy applied to your account.

Will I get a refund?

Direct purchases and the 30‑day guarantee

G‑Plans Pro plan purchased directly from G‑Plans includes a 30‑day money‑back guarantee (full refund of USD 39.99) if cancelled within that period.

To claim this, contact support promptly and provide proof of purchase; refer to G‑Plans refunds & returns.

Plans and exceptions

• Power Plan and Annual Plan (discounted longer‑term plans) are not eligible for the 30‑day money‑back guarantee.
• Membership Satisfaction Guarantee: if not 100% pleased, contact support to cancel membership and request refunds of membership fees paid in the prior six months; medication and provider/medical fees are excluded.
• Physical products, medications, or medical services with processed orders are non‑refundable unless faulty or specifically eligible under the returns policy.

Returns, restocking and damaged items

• Physical products returned unopened within 30 days require an RMA and incur a USD 5.95 restocking fee.
• Refunds for returns are processed 3 - 5 business days after the return is received and accepted.
• Damaged or delayed items may be eligible for remedy by contacting customer service and following the refunds policy: refunds policy.

Platform purchases (App Store / Google Play)

Subscriptions purchased through Apple or Google are subject to platform refund rules; G‑Plans cannot override those platform policies.

If you bought via an app store, request refunds through Apple or Google before contacting G‑Plans for platform purchase disputes.

G-Plans plans and pricing

Pricing table

Notes on pricing

App Store prices are local NZD storefront amounts and may differ from USD site prices.

Always check the exact price and recurring billing details before confirming any purchase.

Your consumer rights in New Zealand

Key legal protections

Under New Zealand law, consumers have rights under the Consumer Guarantees Act and the Fair Trading Act that protect against misleading conduct and unfair contract terms.

Automatic renewals, disclosure and unfair terms

• Automatic renewal and bait‑and‑switch practices can be reviewed as unfair; merchants must clearly disclose ongoing charges.
• If cancellation or refunds are not available or clearly disclosed, that may breach NZ consumer law.

How to escalate problems

• If you believe pricing or subscriptions were misleading, file a complaint with the Commerce Commission or seek dispute resolution.
• You can also raise chargebacks or disputes with your bank/payment provider under NZ chargeback procedures if necessary.

Customer experiences

Positive feedback

Many users on Trustpilot describe G‑Plans staff as helpful, professional and responsive, and report good program results and support.

Positive reviews often note progress and satisfaction with coaching and communication.

Negative feedback

Other reports describe billing problems, unexpected charges, and delays in medication delivery.

Complaints on forums include alleged bait‑and‑switch tactics, unsolicited deliveries, opaque pricing, and difficulty obtaining refunds or cancellations.

Balance and action

If you see mixed reviews, document your case clearly, keep receipts and cancellation confirmations, and use platform or bank dispute channels if direct resolution fails.

Documentation checklist

What to gather before contacting support

• Order number, subscription ID or invoice.
• Account email used to sign up and screenshots of subscription status.
• Payment proof (card/bank statement) showing the charge you want refunded.

Additional helpful items

• Any chat transcripts or email exchanges with G‑Plans support.
• Shipping tracking, photos of damaged goods, and receipts for physical product returns.

Common mistakes

Failing to cancel in the right place

A common error is turning off the subscription on the website while the charge was made via the App Store or Google Play; platform purchases require cancellation through that platform.

Missing cancellation windows

Some subscriptions require disabling auto‑renewal 24 hours before the period ends (App Store). Missing that window can result in an unwanted renewal charge.

Not keeping records

Not saving confirmation emails, chat logs or receipts makes disputes harder to resolve. Always request and keep written confirmation when you cancel.

Comparative recap

Quick comparison

Takeaway

Always cancel via the channel you used to buy, keep proof, and check platform refund rules if you purchased through an app store.

After cancelling

Follow‑up steps

Keep written confirmation of cancellation and save any case numbers. Monitor your card statement for unexpected charges after cancellation.

Helpful links and contacts

• G‑Plans refunds policy: g-plans.com refunds policy
• Refunds & returns (store): shop.g-plans.com refunds & returns
• App Store listing: G‑Plans on the App Store
• How to cancel via app stores: cancellation guide for App Store / Google Play

Address

Legal / notices

G‑Plans Inc., 8605 Santa Monica Blvd PMB 32223, West Hollywood, CA 90069‑4109, United States.

How to use the address

Use the legal address for formal notices or postal correspondence relating to cancellations or consumer disputes.