Cancellation Justfab: Easy Method

What is Justfab

JustFab (often stylized JustFab or Justfab) is an online fashion retailer that operates a monthly VIP membership model offering discounted pricing, monthly VIP credits and access to exclusive product selections. Memberships are billed monthly (in USD) and the service includes options to shop, skip a month, or cancel the VIP plan.

How to cancel Justfab

• Online via Account: Sign in at your account (My VIP / My Account) and follow the cancellation or “Manage VIP” prompts; alternatively use the site live chat to request cancellation. See the company terms: JustFab policy & terms.
• Phone: Call customer service in Canada toll‑free at 1‑833‑224‑9248 (available 24/7) and request immediate cancellation. Keep the agent’s name and time of call.
• App subscriptions: If you subscribed via the Google Play Store or Apple App Store, cancel the subscription through your Google/Apple account; if charges continue after cancellation, contact the platform’s support to revoke the subscription (see Google Play support or Apple support).
• Registered mail (proof): For a recorded proof of cancellation, send a written cancellation request by raccomandata A/R (registered mail with return receipt) to JustFab LLC, 800 Apollo Street, El Segundo, CA 90245, USA; keep the receipt as evidence of delivery.

What happens when you cancel

Cancellation of the VIP membership is effective immediately when processed. You should not incur further monthly membership charges once cancellation is confirmed. VIP pricing and monthly VIP benefits end on cancellation; any unused VIP credits generally remain on the account but VIP pricing no longer applies and issued credits expire 12 months after issuance. Your account information and order history are typically retained for service and record‑keeping purposes; you may still access order history but not VIP perks.

Will I get a refund?

There is no separate cancellation fee and cancelling the VIP does not automatically create a refund of past membership charges. Product purchases are refundable under JustFab’s return policy: if you paid by credit card, you generally have 14 days from receiving an order to request a return for a full refund to your original payment method. Once a return is processed, bank refunds can take up to 5 business days and VIP credit refunds up to 3 business days. If you believe you were charged after cancelling or have unauthorized charges, document the charges and escalate to your card issuer and, if needed, provincial consumer protection authorities.

Justfab plans and pricing

Your consumer rights in Canada

Distance selling and e‑commerce are regulated provincially in Canada. Many provinces provide a statutory cooling‑off or cancellation timeframe (often around 10 days for certain types of distance contracts), and JustFab’s 14‑day return window generally meets or exceeds these minimums. Canadian consumers are protected from unfair renewal and billing practices; if a merchant fails to honor a lawful cancellation or continues billing after cancellation, you may escalate to provincial consumer protection agencies, the Better Business Bureau, or file a complaint with appropriate authorities. Keep records of all communications and evidence of cancellation attempts.

Customer experiences

Experiences are mixed. Some long‑time customers report satisfaction with product range, the ability to skip months, and occasional quick resolutions via live chat. However, a substantial number of complaints cite ongoing billing after cancellation, difficulty removing payment information, disappearing or expiring VIP credits without notice, delayed or refused refunds, and unresponsive or inconsistent customer service (including chat or login failures). These recurring issues make careful documentation of cancellation attempts and charges especially important.

Documentation checklist

• Account email and username; order numbers for recent purchases.
• Dates/times and transcripts/screenshots of cancellation attempts (chat logs, confirmation pages).
• Phone call notes: agent name, date/time, and confirmation details.
• Copies of registered mail receipt and return‑receipt (if sent by raccomandata A/R).
• Bank/credit card statements showing charges you dispute and screenshots if available.
• Return shipment tracking and refund confirmation emails (if returning products).

Common mistakes

Common errors include assuming an in‑app cancellation always stops charges (platform subscriptions sometimes require cancellation through Google/Apple), not saving a confirmation of cancellation, failing to remove stored payment details if you intend it, and waiting too long to dispute unauthorized charges with your bank. Another frequent mistake is relying only on a chat or phone promise without written confirmation - many users who later had problems lacked verifiable proof of cancellation.

Comparative recap

After cancelling

After you cancel, monitor your bank/card statements for any unexpected charges for at least one billing cycle. If you return items, follow the return instructions and retain tracking and refund confirmations. If charges continue or refunds are delayed beyond the posted timeframes, escalate to your card issuer and consider filing a complaint with provincial consumer protection or the Better Business Bureau. Useful links: JustFab policy & terms (justfab.com/policy-terms), returns & refund guidance (JustFab support - returns), cancellation FAQ (JustFab help center), Google Play subscriptions (Google Play subscription support), and the Better Business Bureau (bbb.org). For Canadian consumer protection information, see the federal consumer office: Office of Consumer Affairs - Canada.

Address

JustFab LLC, 800 Apollo Street, El Segundo, CA 90245, USA