Cancel JustFab: Complete Guide

What is JustFab

Service overview

JustFab is a fashion subscription service that offers a VIP membership for discounted shoes, bags and accessories, with monthly billing and VIP credit rewards.

The service operates via web and apps and includes options to skip months, make one-off purchases, or cancel membership at any time without a stated cancellation fee.

How the membership works

VIP members are charged a monthly fee that converts into site credit, used for discounts or purchases during the membership period.

Membership includes promotional credits and special offers; some promotional credits are restricted to in-store credit rather than refundable cash.

How to cancel JustFab

Cancel online (recommended)

• Log in to your account at JustFab Terms.
• Go to your account or membership page and follow the prompts to cancel your VIP membership.
• Confirm the cancellation and keep any confirmation number or screenshot for your records.

Cancel by phone or chat

• You may cancel by contacting JustFab customer service via phone or live chat; request a confirmation ID or email after cancellation.
• If you purchased through the App Store or Google Play, you still must cancel directly with JustFab rather than via the app stores; see the terms at JustFab Terms.
• Remember to cancel before the monthly charge date: if you fail to skip between the 1st and 5th of the month, payment is charged automatically on the 6th.

What happens when you cancel

Access and billing

After cancellation, your membership will stop future monthly billings and automatic renewals from the date specified in your account confirmation.

Existing VIP credit typically remains in your account but may be subject to promotional restrictions and expiry; check your account for credit balances.

Account data and order history

Your account profile, order history and any remaining credits are normally retained according to JustFab's data policies and may remain accessible after cancellation.

If you want data removed, request account deletion through customer support and retain confirmation of the request for your records.

Will I get a refund?

Standard refund and return windows

If you paid by credit card you have 14 days from the date you received your order to request a return for a refund to your card.

Exchanges and returns are accepted within 60 days from delivery; a free return label is provided in some cases otherwise return costs may be your responsibility.

Timing, credits and exceptions

• Refunds to bank accounts are processed within up to 5 business days after the warehouse processes the return.
• VIP credit refunds (store credit) can take up to 3 business days after processing.
• If you return only one item from a bundle, promotional VIP credit cannot always be split; you may receive partial refund as store credit.
• Some third-party sources note a 30-day rule, but official guidance lists a 60-day return window - follow JustFab's published policy at JustFab Returns.

JustFab plans and pricing

Plan summary

Public pricing for Nigeria is not available; JustFab pricing published for other regions is typically in USD.

Because no official Nigeria-specific pricing was found, the entries below are marked accordingly.

Pricing table

Your consumer rights in Nigeria

Statutory rights and alignment

Under Nigerian consumer protection principles, consumers generally have rights to cancel faulty or misdescribed goods and to obtain refunds within statutory periods.

JustFab's 14-day refund window for card payments and 60-day return/exchange policy aligns broadly with common consumer protections but you should verify local specifics.

Escalation and complaints

If you experience unauthorized automatic subscription charges or difficulty cancelling, you may complain to the Federal Competition and Consumer Protection Commission (FCCPC).

You can also contact your bank or payment provider to dispute charges if refunds are delayed beyond the stated processing times.

Customer experiences

Positive feedback

Some customers praise clear product descriptions, a wide selection and helpful customer service for applying VIP credits or resolving billing matters.

Users also mention comfortable products and the ability to skip months to manage spending as useful features.

Common negative feedback

Frequent complaints involve unexpected recurring charges, difficulty skipping or cancelling, and support that can be slow or hard to reach in some cases.

Many customers are frustrated by VIP credits that cannot be refunded to cash and by reports of app/site glitches that prevent skipping or cancelling.

Documentation checklist

Before you cancel

• Account email and login details (username, registered email).
• Recent billing statements showing the subscription charge date.
• Screenshots or notes showing membership status and any VIP credit balance.

If you need to escalate

• Cancellation confirmation number or chat transcripts.
• Order numbers and return tracking information.
• Bank statements showing disputed charges and dates.

Common mistakes

Missing the skip window

Many customers are charged because they did not "skip" the month between the 1st and 5th; the account is charged automatically on the 6th if not skipped or cancelled.

Always check the exact billing date in your account and act before the skip window closes to avoid an unexpected charge.

Assuming app-store cancellation suffices

Purchases or subscriptions made via the App Store or Google Play still require cancellation directly with JustFab; cancelling via the app store does not always stop JustFab billing.

Contact JustFab directly and obtain confirmation when cancelling subscriptions to avoid continued charges.

Comparative recap

Quick facts

Below is a concise comparison of key policy points to help you act quickly if you are in Nigeria and using JustFab.

Recap table

After cancelling

Check refunds and credits

Monitor your bank account and JustFab account for confirmation of cancellation and any refund or VIP credit applied.

Allow up to 5 business days for refunds to appear after the warehouse processes a return, or up to 3 business days for VIP credit.

Further help and links

• JustFab returns and exchanges: Returns & Exchanges
• Refund timing details: Refunds FAQ
• JustFab terms (cancellation notes): Terms of Service
• If issues persist, consider contacting your bank or the FCCPC for consumer dispute guidance.

Address

Global / corporate address

Justfab LLC

800 Apollo St., El Segundo, California 90245, United States

Local address note

No official JustFab postal address for Nigeria was found in public sources; use the corporate address above or online support channels to submit cancellation requests.

Keep copies of all correspondence and confirmations when contacting support or escalating complaints.