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Cancellation service #1 in Canada
Mullybox is a subscription box service that curates apparel, accessories and training or gear items for golf and fitness enthusiasts. Boxes are offered on a recurring (typically quarterly) basis and come in different tiers - from apparel-only options to full gear-and-apparel packages designed to deliver curated items each billing period.
The company’s published FAQ states you may cancel your subscription at any time with no commitment or minimum term. The guidance below collects the practical ways customers use to stop future renewals; Mullybox’s instructions do not explicitly separate web vs app-store scenarios, so choose the route that matches how you subscribed.
Cancelling stops future automatic renewals and future boxes; Mullybox’s public guidance is that you may cancel at any time. In most subscription services, cancellation prevents the next scheduled charge but does not retroactively undo charges already billed - expect that already-processed payments for the current billing period will remain unless a refund or return is approved under the merchant’s return policy. Ask Mullybox for written confirmation of cancellation and retain any confirmation for your records.
Mullybox will continue to hold whatever account or order information is necessary to process returns, refunds or support requests unless you request account deletion; contact support to ask about data removal or privacy concerns and to confirm any steps they require.
Mullybox’s return policy offers a full refund (no questions asked) if the entire box is returned within 30 days of the order; return shipping may be the customer’s expense depending on the nature of the return. There is no publicly-stated general 14‑day “cooling-off” statutory refund in Mullybox’s policy. Outside the merchant’s stated 30‑day return window, refunds are handled according to the seller’s terms and applicable provincial rules (for example, refunds may be required in certain situations such as non-delivery within required timeframes). Always request written confirmation of any approved refund and keep tracking information for returned shipments.
Below are the approximate quarterly plans and Canadian-dollar equivalents based on available plan descriptions and an approximate conversion. Official CAD pricing is not published by Mullybox and actual charges may vary due to exchange rates or platform settings.
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Elite Membership (full Mullybox) | ≈ C$168.75 per quarter (≈ C$56.25/month) | Quarterly | Apparel, accessories, training aids, curated gear |
| Apparel Box | ≈ C$101.24 per quarter (≈ C$33.75/month) | Quarterly | Polo, hat, socks |
| Mullybox (gear + apparel) | ≈ C$161.99 per quarter (≈ C$54.00/month) | Quarterly | Apparel plus equipment accessories |
| MB Apparel | ≈ C$128.24 per quarter (≈ C$42.75/month) | Quarterly | Apparel only |
| Performance Box | ≈ C$135.00 per quarter | Quarterly | Fitness, technique, diet & mindset |
| Mully Junior | ≈ C$105.00 per quarter | Quarterly | Golf gear subscription for kids |
| Premium Box | ≈ C$150.00 per quarter | Quarterly | High-end brand name clothes, up to C$250+ retail value |
Canadian federal law does not generally provide a mandatory automatic cancellation or refund right for change-of-mind online purchases; merchants define their own policies and must honour those policies. A 14‑day cooling-off period is not a general federal requirement for online subscriptions - only certain contracts (door‑to‑door sales, fitness clubs, timeshares, etc.) have specific provincial rules. Some provincial rules require clear contract details, permit cancellations under specific conditions (for example if mandatory information was missing), and set timelines for refunds in particular circumstances (for example Nova Scotia and Quebec have consumer protections and refund timelines for certain types of transactions). For background, see an overview at MONDAQ and provincial guidance such as Quebec’s consumer portal.
Customer reviews are mixed. Positive comments frequently note ease of ordering, attractive introductory deals, unexpectedly useful or higher-quality items, and responsive customer service in some cases (customers have reported swift outreach from Mullybox representatives to resolve issues). Negative feedback commonly cites perceived poor value for money (items described as cheap or irrelevant), shipping delays or non-shipment, and mismatch between expectations and received items. These mixed experiences suggest timeliness and perceived product value are the two most common differentiators among reviewers.
Common errors include waiting until after a renewal charge posts to request cancellation (many customers expect a retroactive refund but refunds are governed by the merchant’s return policy), failing to include identifying order details in the cancellation request (which slows processing), and assuming a statutory 14‑day “cooling off” right applies to Mullybox subscriptions. Another frequent issue is returning only part of a box and expecting a full refund despite Mullybox’s stated policy requiring the entire box for a no-questions refund within 30 days.
| Method | Refund | Difficulty |
|---|---|---|
| Email to [email protected] | Refund possible if entire box returned within 30 days; otherwise subject to merchant terms | Easy - preferred and often fastest |
| Online account at mullybox.com | Stops future renewals; refunds follow return-policy rules (30‑day full-box return) | Easy - immediate if you can access your account |
| Cancel via Apple / Google / payment platform | Cancels future charges; refunds handled separately by Mullybox per returns policy | Medium - you must cancel in the third-party subscription settings |
| Postal mail to company address | Refunds handled per returns policy; slower processing | Harder - slower and less immediate confirmation |
After you cancel, confirm you receive a written cancellation confirmation by email or account notice and monitor your bank or card statements for any unexpected charges. If you are returning a box for a refund, keep tracking information and photos of the shipment until the refund posts. For Mullybox’s published guidance see their FAQ page at Mullybox FAQ and contact customer support at [email protected] for account-specific questions. If you believe a consumer protection law applies in your province (for example non-delivery within required timeframes), consider contacting your provincial consumer protection office for advice or filing a complaint.
Mullybox
15133 Kercheval Ave
Grosse Pointe, Michigan
United States
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.