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Cancellation service #1 in Canada
Next Vacay is a subscription service that scans airfare and posts time‑sensitive flight deals and alerts to subscribers. It markets an annual membership that includes a 30‑day free trial and ongoing notifications of discounted fares.
The service is offered directly via its website and as an app available through the App Store and Google Play; terms for cancellations and refunds differ by purchase channel.
If you cancel during the 30‑day free trial, you should receive a full refund of any trial charges if one was applied in error and your access will typically end per the company’s process. If you cancel after the trial but within an eligible refund window, Next Vacay may process a refund for the subscription fee (see refund section). After cancellation you will no longer receive new flight alerts and the subscription will not renew at the next billing date.
Next Vacay retains account and transaction data according to its privacy and terms of service; expect them to keep records of your subscription and cancellation request. If the subscription was processed by Apple or Google, your account management and access may be controlled through those platforms.
Next Vacay’s written policy provides a 30‑day free trial and a 6‑month money‑back guarantee for the initial annual subscription: if you notify Next Vacay in writing on or before the six‑month anniversary of the effective date (the end of the free trial), they will refund the subscription fee for the initial 12‑month term. For renewals, if you notify Next Vacay within 14 days of the renewal charge date they will refund the renewal fee. Refunds for purchases made through the App Store or Google Play are governed by Apple’s and Google’s refund processes and terms, not Next Vacay’s direct refund policy.
Exceptions and outcomes depend on timing and proof: refunds are not automatic beyond the specified windows, and you must submit a written request to be eligible.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Annual Membership | Approximately CA$238 - CA$245 | Annual | Unlimited flight notification alerts; 30‑day free trial; 6‑month money‑back guarantee |
Under Canadian consumer protection principles, businesses must honour the refund and trial terms they advertise. If Next Vacay advertises a 30‑day free trial and a 6‑month money‑back guarantee, you are entitled to rely on those terms and to request the refund within the stated windows. For charges you did not authorize or that you believe were processed in error, you can also contact your payment provider to dispute the charge or request a chargeback.
Rights and remedies can vary by province; if you have difficulty obtaining a refund, consider contacting your provincial consumer protection office (for example, Consumer Protection BC or the Ontario Ministry of Government and Consumer Services) or seeking assistance from your credit card issuer. Keep written records of all communications and transactions to support any complaint.
User reports about Next Vacay are mixed. Many subscribers praise the service for surfacing excellent flight deals that can quickly "pay for" the subscription, citing examples like low‑cost fares to major international destinations. These users describe the alerts as valuable and time‑saving.
At the same time, some customers report problems with unexpected recurring charges, difficulty cancelling, or receiving no clear refund; a minority characterize their experience as unsatisfactory and compare the value unfavorably to other booking platforms. Where purchases were made through Apple or Google, users should expect to work through those stores for refunds and cancellations.
Common errors include waiting past the stated refund windows (for example, missing the six‑month or 14‑day renewal windows), cancelling through an app store but expecting Next Vacay to process an App Store/Google Play refund, and failing to send cancellation requests in writing. Another frequent issue is not saving confirmation of a cancellation or reply - without that evidence it is harder to prove entitlement to a refund or to dispute a charge with your card issuer.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via website) | Full refund if cancelled during 30‑day free trial; refund of initial annual fee if written notice is provided on or before the 6‑month anniversary; renewal refund if notified within 14 days of renewal. | Moderate - must cancel in writing and provide documentation; allow time for processing and response. |
| App Store / Google Play | Refunds handled by Apple or Google per their policies (Next Vacay defers to platform rules for in‑app purchases). | Varies - governed by Apple/Google processes; may require separate requests through those platforms. |
After you cancel, confirm you have a written reply from Next Vacay and monitor your payment method for any refunded amounts. If you do not receive a timely response or refund, contact your credit card issuer to enquire about disputing the charge. For platform purchases, use Apple’s or Google’s refund request tools.
Helpful links: Next Vacay homepage - nextvacay.com; Next Vacay Terms (check site footer for the current page) - Terms of Service; Apple support refunds - Apple refund requests; Google Play refunds - Google Play refunds; Government consumer protection (Ontario example) - Ontario consumer protection.
Next Vacay - 11340 Lakefield Drive, Johns Creek, Georgia 30097, USA
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Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.