Cancellation Nextory: Easy Method

What is Nextory

Nextory is a subscription service that gives members access to a library of e-books and audiobooks for on-demand reading and listening. It is available via web and mobile apps and supports offline downloads, bilingual content, and unlimited access under a subscription model.

How to cancel Nextory

Where you cancel depends on how you subscribed (directly on Nextory’s website, via Apple’s App Store, or via Google Play). Follow the steps below for the most common methods.

• On the Web: Log into My Pages on the Nextory website, go to "Subscription & Payment", select "Cancel subscription" and follow the steps. You will receive a confirmation email. Access continues until the end of the current billing cycle; cancel at least one day before renewal to avoid another charge. If you cancel during a trial period on the web, service ends immediately. For details see Nextory: How do I cancel my subscription?
• Via App Store (iOS): If you subscribed through Apple, cancel through Apple's subscription management (Settings > your name > Subscriptions) rather than within Nextory. Nextory notes third-party providers may be involved; see Nextory: Payments, refunds & subscriptions.
• Via Google Play: If you subscribed through Google Play, cancel via Google Play's subscription settings (play.google.com or the Play Store app > Subscriptions). Nextory’s platform handles direct web subscriptions only; see Nextory: Payments, refunds & subscriptions.

What happens when you cancel

When you cancel a direct (web) subscription, you will normally retain access until the end of the paid billing period; the subscription will not renew after that date. If you cancel during a trial on the web, Nextory’s documentation states the service ends immediately. Account content and basic account data are typically retained per Nextory’s policies (check your account settings or support pages for specifics). If you subscribed through Apple or Google, cancellation through those providers stops future renewals according to their processes and timelines.

Will I get a refund?

Nextory provides a 14-day right of withdrawal from the moment you register and gain access, but that right is explicitly forfeited once you start reading or listening to any e-book or audiobook. Outside the withdrawal window, general refunds are only offered in cases of unauthorized charges or technical issues; Nextory does not provide refunds for ordinary subscription cancellations or unused time after cancellation. For full details see How does my right of withdrawal work? and Payments, refunds & subscriptions.

Nextory plans and pricing

Nextory does not publicly list CAD pricing for Canada in its official materials. The only available data point below is a user-reported annual price - official Canadian pricing may differ. Check your account or contact Nextory support for the most accurate, current pricing in your region.

Your consumer rights in Canada

Canadian consumer protection varies by province. Many jurisdictions have cooling-off rules that provide a withdrawal period (often 14 days) for online purchases of digital services; however, Nextory’s stated rule that the right is lost once you start consuming content may conflict with provincial statutes in some cases. If you believe your statutory rights have been infringed, check the consumer protection laws for your province and consider contacting your provincial consumer protection office.

For unauthorized charges, you can also contact your bank or card issuer to request a chargeback. Nextory’s documentation indicates it may wait for a bank resolution if a refund is initiated by the financial institution. Beware of third-party cancellation services or invoices; Nextory warns that it does not cooperate with such companies and that those invoices are not legitimate - report suspicious invoices to the relevant consumer protection authorities. See Nextory: Have you received an invoice from a third‑party company?.

Customer experiences

User reviews are mixed. Many customers praise Nextory’s wide selection of books, bilingual options, ease of switching between reading and listening, offline downloads, and perceived value from unlimited access. Others report problems: missing chapter markers in audiobooks that make navigation and sleep timers difficult, customer-service delays, and reports of continuing charges after users attempted to cancel. Several reviewers describe frustrating experiences with free-trial cancellations or unexpected auto-renewals.

Documentation checklist

• Account email and username; subscription start date and provider (web, Apple, Google)
• Order receipts or transaction IDs shown on bank/credit statements
• Screenshot(s) of subscription settings and cancellation confirmation email
• Dates/times of attempted cancellation and any error messages
• Registered-mail (raccomandata A/R) receipt if you send a written cancellation

Common mistakes

Common errors include trying to cancel in the Nextory app when the subscription was created through Apple or Google (this must be cancelled through the store that billed you), missing the cut-off and being charged because cancellation happened after the renewal date, and continuing to access content during the withdrawal window which can forfeit the right to a refund under Nextory’s stated policy. Another frequent issue is relying on third-party services that issue invoices or claim to cancel for you - these are not endorsed by Nextory and can be scams. Always retain a confirmation of cancellation.

Comparative recap

After cancelling

After you cancel, keep the cancellation confirmation email or screenshot and verify your next bank/credit statement to ensure no further charges occur. If you see unauthorized charges, contact your card issuer or bank to request a chargeback and follow up with Nextory support. Useful official pages: Nextory cancellation instructions (How do I cancel my subscription?), payments and refunds (Payments, refunds & subscriptions), and withdrawal rights (How does my right of withdrawal work?). If you encounter third-party invoices, see Nextory: third‑party invoice warning and report suspicious activity to your local consumer protection office.

Address

Send written correspondence or registered complaints (for proof of delivery send by registered mail - raccomandata A/R):

Nextory
Attn: Customer Service / Administration
Norrtullsgatan 6
113 29 Stockholm
Sweden