Cancellation Truvision: Easy Method

What is Truvision

Truvision (also marketed as Truvy) is a company that sells dietary supplements, weight‑loss products and related wellness items, often via direct online sales and an autoship/subscription program (SmartShip). Some customers buy products retail while others participate as Associates in a distribution/repurchase model.

How to cancel Truvision

• Determine how you were billed: directly on Truvision’s website/SmartShip, by phone, or through the Apple App Store / Google Play. If you subscribed via Apple or Google Play you must cancel through your app‑store account settings (Truvision cannot cancel those for you). See App Store / Google Play guidance.
• If you are on the Truvision web/SmartShip (autoship) service, contact Truvision customer support at least two business days before your next scheduled order. In Canada you can call +1 778‑802‑3510 or the general support number 1‑855‑213‑TRUV (1‑855‑213‑8788), or email [email protected]. See Truvy cancellation help and Donotpay summary.
• When contacting support, provide your account email, order number, next order date, and request written confirmation of cancellation. If you intend to return products or inventory, ask about RMA requirements and return instructions before shipping.

What happens when you cancel

When cancellation is accepted, scheduled autoship orders will stop and you should not be charged for future shipments. Orders already processed cannot be cancelled; Truvision’s guidance indicates cancellation must be requested at least two business days before processing. Your account will typically remain accessible for order history and receipts, but recurring billing and any commission or Associate benefits tied to an active agreement will end. If you are an Associate who cancels the agreement, you may be eligible to return unsold inventory under the company repurchase policy (see below) if you follow return/RMA procedures.

Will I get a refund?

Truvision’s publicly stated policies provide for a 90% refund on returned products that are in resalable/marketable condition when returned within 30 days of delivery; customers are usually responsible for return shipping and restocking fees may apply. Associates who cancel their agreement may return unsold inventory and sales aids within 12 months for a 90% repurchase refund if items are marketable, purchased directly from Truvision and accompanied by an RMA. Purchases billed through Apple or Google are subject to those platforms’ refund procedures and must be handled through Apple/Google rather than Truvision. For the official policy text see Truvision return & refund and terms at terms of service.

Truvision plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws vary by province. Some online purchases carry a statutory cancellation or "cooling‑off" right, but exemptions and specifics differ and supplements, health products or multi‑level marketing agreements may be treated differently. Truvision’s 30‑day refund policy can be more generous than minimum statutory requirements, but terms that impose excessive restocking fees or block reasonable refunds could attract scrutiny under provincial consumer protection statutes or the Competition Act. Check the consumer protection rules for your province (for example Ontario’s Consumer Protection Act) and keep documentation of orders and communications.

Customer experiences

Customer reports are mixed. Some reviewers describe positive outcomes such as increased energy, reduced cravings and weight loss. At the same time many customers report negative experiences: ineffective results, side effects (headaches, nausea, jitteriness, vomiting), difficulties obtaining returns or refunds, billing problems and poor customer service responsiveness. Regulatory actions have also been reported historically; for example, the U.S. FDA issued warning letters related to manufacturing and labeling concerns. Take into account both product results and customer‑service reports when deciding whether to purchase or pursue returns.

Documentation checklist

• Order number(s) and purchase date(s)
• Account email and full name used on the account
• Last four digits of the card used for payment (for verification)
• Subscription type (SmartShip / web / App Store / Google Play) and next scheduled order date
• Proof of delivery or shipping receipt (if returning items)
• Photos or condition notes for returned items, and any RMA number provided by Truvision

Common mistakes

Common errors include assuming that uninstalling an app cancels a subscription (it does not for App Store/Google Play subscriptions), waiting until after an autoship order has already processed (Truvision requires cancellation at least two business days before processing), and contacting Truvision expecting them to cancel subscriptions billed by Apple or Google - those must be handled through the respective app stores. Another frequent mistake is returning products without requesting an RMA or following the company’s return instructions, which can delay or void refunds.

Comparative recap

After cancelling

After you cancel, keep written confirmation (email or screenshot) showing the cancellation and the effective date. Monitor your bank or card statements for any unexpected charges and contact your payment provider to dispute unauthorized charges if necessary. If you need further assistance, contact Truvision support by phone or email and keep a record of all communications. Helpful links: Truvision cancellation help at help.truvy.com, app‑store cancellation guidance at App Store / Google Play guidance, and a consumer summary at Donotpay. If you believe refunds or terms are being unfairly applied, consider contacting your provincial consumer protection office for advice.

Address

Truvision corporate address: 172 East 14075 South, Suite 100, Draper, Utah 84020, United States.