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Cancellation service #1 in Canada
Young Living is a multi-level marketing company that produces and sells essential oils, blends, personal care and household products. In Canada it operates through member accounts, product orders and the Essential Rewards reorder program rather than a publicly listed fixed membership fee.
Customers enroll as members or retail customers to order products, track inventory, and participate in loyalty reorder programs; cancellation typically means stopping future orders, closing an account, or ending participation in Essential Rewards.
Below are practical steps to cancel your account or recurring orders in Canada. Follow them in order and keep records (screenshots, reference numbers, dates) of every contact.
When you cancel, Young Living will stop future shipments and recurring orders once the cancellation is processed. Access to online account features (order history, inventory features within third-party or approved apps) may remain available for a period or be closed depending on company policy.
Cancellation does not automatically reverse completed transactions; previously placed orders remain subject to the company’s return and refund policies. Your account data and order history may be retained for administrative or legal purposes consistent with Young Living’s privacy policy.
Refunds are not guaranteed simply because you cancel membership or future orders. Young Living Canada does not list a separate membership fee publicly, and Essential Rewards is based on placing orders rather than a standalone membership charge. Refunds are handled under Young Living’s returns and refund policy and depend on whether products are eligible (for example, unopened and within the allowed return window) or if a transaction was processed in error.
Exceptions that commonly lead to refunds include defective or incorrect products, cancelled orders before shipment, or a successful dispute with your card issuer depending on timing. If you believe you are owed a refund, request it in writing and keep proof of shipment/return and correspondence.
| Plan | Price | Period | Features |
|---|---|---|---|
| OilyApp (Young Living - approved reference app) | C$5.99 (one-time) | One-time | Desk reference guide for YL products, inventory, notifications |
| MyEO app Premium Access | C$5.49 per month | Monthly | Full access to essential oil guide, recipes, inventory |
| MyEO app Premium Access | C$38.99 per year | Annual | Full access to essential oil guide, recipes, inventory |
Canadian consumer protection is governed by both federal and provincial laws. You generally have rights against defective or misrepresented products and may be able to cancel certain contracts within a statutory cooling-off period where provincial rules apply. The specifics vary by province, including limits and timeframes for returns, refunds and contract cancellations.
If you believe a business has acted unfairly or failed to honour a statutory right, you can contact your provincial consumer protection office or seek assistance from the Competition Bureau’s consumer resources. Keep records of communications, proof of purchase and any representations made at the time of sale.
Customer reports vary. Many customers successfully cancel recurring orders or close accounts through the online portal or by calling support; others report delays in processing, inconsistent information from different representatives, or difficulty obtaining refunds for promotional or shipped items. Using written requests and registered mail often speeds resolution by creating verifiable evidence.
Overall, timely documentation, persistence, and following the company’s stated return procedures improve the chance of a satisfactory outcome; if issues remain unresolved, escalating to provincial consumer protection or filing a payment dispute with your card issuer can be effective next steps.
Common mistakes include assuming a separate membership fee exists when Young Living’s Canadian site does not publicly list a fixed membership or Essential Rewards fee, failing to cancel recurring orders rather than the account, and not keeping proof of cancellation requests. Another frequent issue is assuming cancellation is immediate - processing can take time, and charges already in the fulfillment pipeline may still occur.
Examples: a customer turned off notifications but did not cancel Essential Rewards and received a reorder; another customer called but did not obtain a confirmation number and later struggled to prove the cancellation. Always request and keep confirmation.
| Method | Refund | Difficulty |
|---|---|---|
| Online account (portal/app) | Depends on order timing and return policy; refunds possible for eligible orders | Low |
| Phone or email support | Depends on company decision and evidence provided | Medium |
| Registered letter (raccomandata A/R) | Provides strongest proof; refund depends on policy and timing | Low - Medium |
| Dispute via card issuer / chargeback | Possible if transaction meets issuer criteria (e.g., unauthorized or merchant non-delivery) | Medium - High |
After cancellation confirm in writing that recurring orders are stopped and that your account is closed if that was your request. Monitor your bank or card statements for any unexpected charges and keep all correspondence until any outstanding matters are fully resolved.
Useful links: Young Living Canada support and account pages are the primary route for changes (Young Living Canada). For consumer guidance and provincial offices see the Government of Canada’s consumer resources (Government of Canada - Consumer information) or your provincial consumer protection website (search “consumer protection” plus your province name).
For registered letter (raccomandata A/R) send to this address:
Suite 142, 701 - 64 Avenue SE, Calgary, Alberta T2H 2C3, Canada
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.