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I hereby notify you of my decision to terminate the contract relating to the Ctv service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ctv: Easy Method
What is Ctv
CTV is a Canadian television network and its official streaming app provides live streams, on‑demand video and some next‑day programming. The app is ad‑supported and many features require sign‑in with a participating Canadian TV provider for full access.
CTV’s app is distributed on web, mobile app stores and connected TV platforms; while the app itself is free with ads, access to some content is controlled by authentication with a cable/satellite/TV provider.
How to cancel Ctv
- Web (direct via CTV website): Sign in at ctv.ca, go to Account Settings or the Subscriptions page, select the subscription or sign‑in method you want to end and choose Cancel. Access typically continues until the end of the current billing or access cycle.
- iOS (App Store): If you subscribed through Apple, manage and cancel via Apple Subscriptions in your iPhone/iPad Settings or via Apple Subscriptions. Deleting the CTV app does not cancel the subscription.
- Android (Google Play): If the subscription was through Google Play, cancel in Google Play Subscriptions via the Play Store app or Google Play help. Deleting the app won’t stop billing.
- Connected devices / TV provider authentication: If access is provided through a TV provider (cable/satellite), you may need to contact your TV provider to remove authentication or to end a provider‑based subscription.
- By post (optional): If you prefer written notice, send a clearly worded cancellation letter by registered mail to the address below and keep proof of delivery (see Address section).
What happens when you cancel
When you cancel, your access typically continues until the end of the current billing cycle or the end of the active access period; you won’t be billed after the cancellation takes effect. If you cancelled a subscription through a mobile app store, the platform manages the stop of future renewals.
Cancelling does not necessarily delete your CTV account or personal data. If you want account removal, check CTV’s privacy or account settings or contact support for account‑deletion instructions and to confirm how personal data are handled.
Will I get a refund?
CTV does not publish a clear, explicit refund policy for direct purchases; there is no published statutory 14‑day automatic refund right specific to CTV. Refunds for in‑app purchases are generally handled by the app store or platform that processed the transaction (Apple App Store or Google Play). If you bought or subscribed via one of those stores, request a refund through that store’s refund process.
Exceptions and outcomes vary: some refunds may be granted by the platform or by CTV in special circumstances, but you should preserve receipts, dates and transaction IDs when you request a refund. For purchases made directly on CTV’s site, contact CTV support to ask about a refund - policies are not explicitly published and outcomes are determined case‑by‑case.
CTV plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| CTV App (ad‑supported, with cable TV provider sign‑in) | Free | On‑demand (with ads) | Free live streams (CTV and some specialty channels) and next‑day video‑on‑demand; some content requires authentication with a participating TV provider |
Your consumer rights in Canada
Canadian consumers have statutory protections under provincial consumer protection laws that can apply to digital services, but those laws and remedies vary by province and by the nature of the purchase. There is no CTV‑specific published 14‑day right of cancellation; whether a refund is required will depend on how the purchase was made and applicable provincial rules.
Purchases made through Apple or Google are governed by Apple’s and Google’s terms and refund policies. If you believe your consumer rights have been breached, you can contact provincial consumer protection offices for guidance or escalate through the payment provider or your bank for unauthorised charges.
Customer experiences
User feedback on CTV is mixed. Some viewers praise the app for delivering informative visual news content and comprehensive local and national coverage. Others have reported a range of issues: poor Trustpilot ratings and recurring complaints about app stability, crashes, playback interruptions, problems on Fire TV/Android devices, “device not connected” errors, audio/desync issues and dissatisfaction with customer support responsiveness.
Many complaints centre on technical problems and UX issues rather than content; several users also report difficulty when the app prompts for TV provider authentication even though they have an active cable subscription.
Documentation checklist
- Account email and username used with CTV.
- Receipt or order confirmation (transaction ID, date, amount).
- Device/platform used for the subscription (Web, iOS App Store, Google Play, connected TV).
- Screenshots showing subscription status, error messages or billing entries.
- Support request numbers or chat transcripts, if any.
- Proof of posted cancellation (registered mail receipt) if you cancel by post.
Common mistakes
Common errors include deleting the CTV app while expecting billing to stop - removing the app does not cancel subscriptions made through Apple or Google. Another frequent issue is attempting to cancel in the wrong place: subscriptions bought through an app store must be cancelled through that app store, not via ctv.ca. Users also sometimes misinterpret prompts for “sign in with TV provider” and contact the TV provider when the subscription was actually billed via the app store or CTV directly.
To avoid problems, confirm where the charge was processed (your bank or receipt will show if it is Apple, Google or CTV) and cancel through that exact channel, keeping records of dates and confirmation messages.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via ctv.ca) | No explicit published refund policy; refunds are unclear and handled case‑by‑case | Easy - cancel in Account Settings / Subscriptions |
| App Store (iOS) | Refunds handled by Apple; request via Apple support / purchase history | Moderate - cancel via Apple Subscriptions in Settings or App Store |
| Google Play (Android) | Refunds handled by Google Play; request via Google Play support | Moderate - cancel via Google Play Subscriptions in the Play Store |
After cancelling
After you cancel, keep confirmation emails or screenshots showing the cancellation and check your bank or card statements to confirm that no further charges occur. If you need a refund or dispute a charge, contact the platform that processed the payment (Apple or Google) or CTV support if you paid directly.
Helpful links: CTV support and account pages at ctv.ca, Apple subscription and refund help at Apple Subscriptions and Apple refunds, Google Play subscriptions and refunds at Google Play Subscriptions and Google Play refunds, and general Canadian consumer information at the Government of Canada consumer page canada.ca/consumers.
Address
For cancellations or written notices by post, send to:
P.O. Box 9, Station ‘O’, Toronto, Ontario, Canada, M4A 2M9
If you choose postal cancellation, send by registered mail (raccomandata A/R) or another tracked, signature‑required method and retain the proof of delivery for your records.