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Cancellation service #1 in Canada
Fubo is a streaming television service focused on live sports, news and entertainment channels, available by subscription. In Canada it operates a regional offering with live channel lineups, cloud DVR and add-on options delivered across web, mobile and streaming devices.
Cancelling a Fubo subscription stops future automatic billing. For paid subscriptions started on the Fubo website, you retain access through the end of the current billing period; for web free trials, cancellation takes effect immediately and access ends right away. Subscriptions managed by third parties (Roku, Apple, Google) follow those providers’ rules for access end dates - typically access continues until the end of the paid or trial period but timing can vary. Fubo retains account and billing records according to its privacy and terms; if you want account deletion you should request that separately through account settings or support.
Fubo’s stated policy for Canada is that prepaid or partial months are not refunded - cancellation stops renewal but does not produce prorated refunds. If you cancel a web free trial, the trial ends immediately and no refund is applicable because no charge was taken. Subscriptions billed through Roku or app stores are subject to the platform’s refund and trial rules; for example, a Roku-managed free trial typically ends at the scheduled trial end. If you believe you were charged in error you can contact Fubo support and also pursue chargeback or platform dispute routes, but Fubo’s published policy does not guarantee refunds for cancelled paid periods.
| Plan | Monthly price (CAD) | Notes |
|---|---|---|
| Base plan | Varies | Includes main channel lineup; price may change by promotion or region. |
| Add‑ons (sports, premium channels) | Varies | Optional channel packs and theme add‑ons billed additionally. |
| Cloud DVR upgrade | Varies | Different storage tiers available for an additional fee. |
| Free trial | Free (trial) | Available for new signups depending on promotion; trial terms vary by purchase method. |
Canadian consumer protection varies by province. Some provinces (notably Quebec) have stronger rights for digital purchases and limited withdrawal periods, but Fubo’s public policy states no refunds for prepaid or partial billing periods. If you believe a charge was improper you can request a refund from Fubo, contact the payment platform (Apple/Google/Roku) if they managed the subscription, or file a complaint with your provincial consumer protection office. You may also pursue a payment dispute or chargeback through your bank or card issuer if you have grounds to claim an unauthorized or erroneous charge.
User reviews in Canada are mixed. Many customers praise helpful and professional customer support agents who resolved subscription or channel issues promptly. On the other hand, complaints include unexpected charges after cancellation attempts, difficulties obtaining refunds, and frustrations when free‑trial promises did not prevent early billing. Content and channel availability for Canadian viewers - especially for local news and hockey - has been a point of criticism, and some users report streaming quality issues such as buffering or lower resolution depending on device and network.
People commonly assume cancelling via the app removes the subscription when it was billed through Roku or the App Store; in those cases you must cancel with the platform that billed you. Another frequent error is expecting a prorated refund after cancelling mid‑billing cycle - Fubo’s policy is to stop renewal but not to refund the remaining period. Also, some users cancel but don’t save a confirmation; without confirmation it can be harder to prove cancellation if issues arise. Finally, not checking which account (email) was used to sign up can delay cancellation if you try the wrong login.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Fubo) | No prorated refunds; trial ends immediately when cancelled on the website | Easy |
| Roku (Roku website or device) | No general refunds from Fubo; access usually continues until end of paid/trial period per Roku rules | Medium |
| App Store / Google Play | Refunds handled by the platform; policies vary by Apple/Google | Varies (depends on platform) |
After you cancel, save any cancellation confirmation and check your next bank or card statement to confirm that automatic billing stopped. If you see unexpected charges, contact Fubo support with your documentation and the payment method details. For platform‑managed subscriptions, also open a support or refund request with Apple, Google or Roku as applicable. Helpful pages: Fubo Help Centre (Canada) for account and cancellation steps, Roku account management for Roku subscriptions, and Apple/Google subscription support for platform cancellations.
Fubo Help Centre (en‑CA): https://help.fubo.tv/hc/en-ca
Fubo Terms of Service: Fubo Terms
Roku account management: https://my.roku.com/
Apple subscriptions support: Manage subscriptions on iPhone or iPad
Google Play subscriptions support: Manage, cancel, or change a subscription
Government of Canada consumer info: https://www.canada.ca/en/services/business/consumer-protection.html
FuboTV Inc., 1330 Avenue of the Americas, Suite 700C, New York, NY 10019, United States
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.