Cancel Fubo: Easy Method

What is Fubo

Service overview

Fubo is a subscription-based streaming service focused on live TV and sports, offering channel packages, add-ons, and cloud DVR features.

Where it is used in New Zealand

Fubo is available to customers in New Zealand via internet streaming and third-party platforms (e.g. Roku, Apple App Store).

Pricing and regional availability may differ from U.S. listings; Fubo does not publish official NZD prices.

How to cancel Fubo

Cancel on the web (recommended)

• Log into your Fubo account on the website.
• Navigate to My Account → Subscription → Cancel.
• Follow on-screen prompts to confirm cancellation.
• Reference: Fubo Help Center - How do I cancel my Fubo subscription?

Cancel via third-party stores (Roku and Apple)

• Roku: Cancel through your Roku account at my.roku.com or on a Roku device (Home → Star → Manage subscription → Cancel subscription).
• Apple / App Store: You must cancel through Apple’s Manage Subscriptions in your Apple ID settings - Fubo cannot cancel App Store subscriptions for you.
• Note: Third-party cancellations follow the store’s rules and receipts; keep records from the store for proof.

What happens when you cancel

Access and billing

For paid subscriptions cancelled on the web, the subscription remains active until the end of the current billing cycle.

Fubo states there are no refunds for prepaid or partial months of service.

Free trials and third-party differences

• Web free trial: cancelling on the web ends access immediately.
• Roku free trial: cancelling via Roku typically leaves access until the trial end date.
• App Store free trials: follow Apple’s rules - cancel at least 24 hours before trial end to avoid charges.

Will I get a refund?

Fubo’s stated refund policy

Fubo’s official policy: no refunds for prepaid or partial months of service.

Fubo’s cancellation policy is published in their Help Center and confirms limited refund availability. See Fubo cancellation policy.

Exceptions and New Zealand law

• There is no automatic statutory 14-day cooling-off period in Fubo’s policy for digital subscription purchases.
• Under New Zealand’s Consumer Guarantees Act (CGA), refunds or remedies may be available if the service is faulty, not as described, or misrepresented.
• If you believe the service is faulty or misrepresented, you can seek remedies under the CGA; evidence and communication with the provider are important.

Fubo plans and pricing

Overview of reported plans

Fubo does not publish official NZD plan prices; the following are third-party estimates or user-reported conversions.

Estimated plan table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The CGA requires services to be provided with reasonable care and skill and to match descriptions and be fit for purpose.

Refunds or remedies can apply when services are faulty or misrepresented, even if the provider’s terms say 'no refunds'.

Other protections and escalation

• The Fair Trading Act prohibits misleading or deceptive conduct, including hidden fees or unclear terms.
• If you cannot resolve the issue with the provider, you can seek advice or escalate to the Disputes Tribunal, Citizens Advice Bureau, or Community Law Centres.
• Useful links: Consumer Protection - streaming and downloads, Commerce Commission - consumer rights.

Customer experiences

Positive feedback

• Some reviewers praised Fubo customer support as helpful and quick resolving billing or subscription issues.
• Users noted straightforward handling for some add-on cancellations and channel lineup fixes.

Negative feedback

• Many complaints report unexpected or continued billing after cancellation, including during or right after free trials.
• Users frequently describe the cancellation process as confusing or ineffective and criticise pricing transparency and technical issues.

Documentation checklist

Before contacting Fubo or a third party

• Account email and username used for the subscription.
• Payment/transaction dates and amounts (bank or card statements).
• Screenshots of subscription pages, cancellation attempts, and confirmation messages.

If you escalate or seek a remedy

• Receipts from the App Store or Roku if subscription was purchased via those stores.
• Records of communication with Fubo support and timestamps.
• Notes on service problems (dates/times of buffering, missing channels) to support a CGA claim.

Common mistakes

Cancelling the wrong account or device

Many customers cancel the app on a device but not the subscription tied to their account or third-party store.

Always confirm the account email and where the subscription was purchased before cancelling.

Assuming cancellation equals refund or immediate termination

Users sometimes expect immediate refunds or immediate termination of paid access; paid web subscriptions usually remain active until the billing period ends.

Similarly, cancelling via third-party stores follows the store’s rules - check whether the trial or paid access ends immediately or at the period end.

Comparative recap

Quick method comparison

The table below summarises cancellation method, how to cancel, trial handling, and refund stance.

Comparison table

After cancelling

What to check immediately

• Save any cancellation confirmation or reference number from Fubo or the store.
• Monitor your payment method for unexpected charges during the next billing cycle.

Helpful links and next steps

• Fubo cancellation help: How do I cancel my Fubo subscription?
• Fubo cancellation policy: What Is Fubo's Cancellation Policy?
• Apple NZ terms: Apple Media Services Terms (NZ)
• Consumer Protection (streaming): Streaming and downloads - consumer protection

Address

Fubo corporate mailing address

FuboTV Inc., 1290 6th Avenue, New York, NY 10104, United States.

Notes about local addresses

There is no evidence of a dedicated New Zealand postal address for Fubo; international users should use the U.S. corporate address above when postal contact is required.