Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Jadoo Tv
5880 W Las Positas Blvd, Ste 37
94588 Pleasanton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jadoo Tv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Jadoo Tv: Easy Method
What is Jadoo Tv
Jadoo TV is a provider of South Asian and international television content that offers both a dedicated set-top box and a subscription-based streaming app. It provides live channels, on-demand content and multi-platform access (app and hardware) targeted at audiences seeking regional programming.
How to cancel Jadoo Tv
- Identify how you subscribed: through the JadooTV app/website, Apple App Store, Google Play, or a Canadian retailer (for hardware). Locate your account email, subscription ID, order number and payment receipt.
- If you subscribed through Apple or Google, cancel via your Apple ID / Google Play subscriptions page (cancelling there stops future renewals from the store).
- If you subscribed directly with JadooTV (website or in-app direct billing), log in to your JadooTV account and look for Subscription/Billing to cancel; if no online option exists, send a written cancellation notice by registered mail to their customer service address (see Address section below) and keep the tracking/proof of delivery.
- For hardware purchases, contact the retailer where you bought the box for returns or warranty matters; cancellations of hardware orders usually follow the retailer’s policy.
- Keep copies of all communications and confirmations (screenshots, emails, registered-mail receipt) and monitor your payment method for any future charges.
What happens when you cancel
When you cancel, the usual outcome is that auto-renewal of the subscription is turned off; access typically continues until the end of the current paid billing period. Exact behavior can vary based on the purchase channel - store-managed subscriptions (Apple/Google) follow the store’s rules, while direct subscriptions follow JadooTV’s policy.
Account data and viewing history may be retained by the provider for a period defined in their privacy policy; if you want data removed, request account deletion directly and retain confirmation. If you cancel a hardware service-only account, the physical box is unaffected unless you return it under a retailer return policy.
Will I get a refund?
JadooTV’s specific refund policy for Canadian customers is not publicly documented in an authoritative Canadian listing. Refunds depend on where and how you purchased: app-store purchases (Apple/Google) typically require contacting Apple/Google for refunds; purchases made directly through JadooTV are handled by the company and are generally assessed case-by-case. Hardware purchases follow the retailer’s return/refund policy.
Exceptions where refunds are more likely include billing errors, duplicate charges, or inability to access paid services. If you believe you qualify, contact the vendor (store, JadooTV support, or retailer) promptly and keep documentary proof of the issue.
Jadoo Tv plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| App Subscription (monthly) | ≈ C$6.75/month | Monthly | Access to JadooTV app; pricing based on USD $4.99/month |
| App Subscription (annual) | ≈ C$67/year | Annual | Access to JadooTV app; pricing based on USD $49.99/year |
| App Subscription alt pricing (monthly) | ≈ C$8.10/month | Monthly | Based on USD $5.99/month per another source |
| App Subscription alt pricing (annual) | ≈ C$81/year | Annual | Based on USD $59.99/year per another source |
| Jadoo 5S 4K Box (hardware) | C$249.99 | One-time | 4K Ultra HD box sold by a Canadian retailer |
| Jadoo TV Box (generic hardware) | C$149.99 | One-time | Basic hardware box listed by another Canadian seller |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial laws covering unfair practices, misleading representations and product safety. For digital subscriptions, statutory “cooling-off” rules vary by province and do not always apply to immediately accessed digital content. If a purchased product is defective or materially different from its description, you have the right to seek a repair, replacement or refund under applicable consumer protection laws.
For privacy and personal data, the federal PIPEDA (Personal Information Protection and Electronic Documents Act) governs how companies handle personal data; you can request access to or correction of your personal information and, in some cases, request deletion. If you encounter unresolved billing or privacy issues, you can contact provincial consumer protection offices and the Office of the Privacy Commissioner of Canada for guidance.
Customer experiences
Customer reports are mixed: many users successfully manage subscriptions through their app stores (Apple/Google) without issue, while others who attempted refunds or cancellations directly with smaller streaming providers found responses were slower and outcomes inconsistent. Hardware buyers generally report that returns and warranty claims depend heavily on the retailer rather than JadooTV itself.
Common praise focuses on niche content availability and simplicity of the app; common complaints involve unclear Canadian pricing information, difficulties getting timely refunds, and occasional billing or access issues resolved only after persistent follow-up and documentation.
Documentation checklist
- Account email and username, subscription ID or order number, and device serial (if hardware)
- Proof of purchase: receipts, invoices, bank/credit card statement showing the charge
- Screenshots of subscription status and cancellation pages, any error messages
- Copies of all communications with support and registered-mail tracking/receipt if sent
Common mistakes
A frequent mistake is cancelling the app but not the subscription in the app store (or vice versa). For example, cancelling the JadooTV app on a device does not always stop an auto-renewal billed through Apple/Google unless you cancel the subscription in the store’s subscription settings. Another common error is waiting until after the renewal date - companies are less likely to issue refunds once a new billing period has started. Finally, failing to use a verifiable method (registered mail or recorded support tickets) can make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds handled by Apple; possible if within their refund policy | Easy - Medium (use Apple’s report-a-problem) |
| Google Play | Refunds handled by Google; possible depending on timing and reason | Easy - Medium (use Google Play help) |
| Direct via JadooTV account / website | Case-by-case; depends on JadooTV’s internal policy and proof provided | Medium (may require follow-up and documentation) |
| Registered mail to company (recommended for disputes) | Refund unlikely unless agreed, but creates strong paper trail for disputes | Medium - High (slower but legally verifiable) |
| Retailer (hardware purchases) | Refund/return depends on retailer policy and time since purchase | Medium (follow retailer return process) |
After cancelling
Confirm cancellation with written proof and monitor your payment method for unexpected charges. If you were billed incorrectly after cancellation, contact the payment provider (bank/credit card) to dispute charges and provide your cancellation proof. For privacy concerns, request account deletion and retain confirmation.
Helpful links: JadooTV official site and support (if available), app store support pages, and Canadian consumer resources. For reference, you can check JadooTV, Apple Support, Google Play Support, and the Government of Canada consumer information at Canada.ca - Consumer. For privacy inquiries see the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Address
Send cancellation letters by registered mail (e.g., raccomandata A/R) to:
JadooTV, Inc., 5880 W Las Positas Blvd, Ste 37, Pleasanton, CA 94588, USA