Cancellation Lionsgate: Easy Method

What is Lionsgate

Overview

Lionsgate (including Lionsgate+) is an entertainment company and streaming service offering movies, TV series and branded content, as well as some physical merchandise under Lionsgate Limited. In Canada, Lionsgate content may also appear as the STARZ add-on via partners such as Crave or through channels like Amazon Prime Video.

How to cancel Lionsgate

• Direct subscription (website or app): Sign in to your Lionsgate/Lionsgate+ account, go to Settings or Account > Subscription, and select Cancel; cancellation takes effect at the end of your current paid period. No pro‑rata refunds or credits are provided unless required by law.
• Apple App Store (iOS): If your Lionsgate+ subscription is billed by Apple, open your Apple ID > Subscriptions in your device Settings or visit Apple Support: Manage subscriptions and cancel there - you cannot cancel app‑store billed subscriptions from the Lionsgate site.
• Google Play (Android): If billed by Google Play, cancel from Google Play > Payments & subscriptions > Subscriptions on your device or at Google Play Help: Cancel subscriptions; do not expect cancellation via the Lionsgate website to stop Google Play billing.
• Registered post (paper notice): If you prefer written notice, send a cancellation letter addressed to Customer Service / Cancellations and use registered post with acknowledgement of receipt; keep the tracking/acknowledgement as proof.

What happens when you cancel

When you cancel a direct Lionsgate+ subscription it remains active until the end of the current paid billing period; after that date the subscription will not renew and access to subscriber‑only streaming will end. Cancelling via the App Store or Google Play will stop billing through that store according to their timing and processes, and you typically retain access until the store's current paid period expires.

Cancelling does not automatically remove your account or necessarily delete personal data; account records and billing history may be retained by Lionsgate for administrative purposes in line with its policies. If you used a partner (Crave, Amazon), account and access control are managed by that provider and follow their rules.

Will I get a refund?

Standard policy: Lionsgate+ does not provide pro‑rata refunds, credits, or prorated billing for cancellations made after the applicable statutory period - cancellation generally only prevents renewal and access continues through the paid period. For subscriptions billed through third parties (Apple/Google/retail partners), refunds and charge reversals are handled under the billing party's refund policies.

Canadian statutory exception: Under Canadian consumer protections you have a statutory 'change your mind' right for up to 14 days from the date the agreement was made. If you cancel within that 14‑day window and you have not accessed/streamed any content, Lionsgate will refund the subscription fee in full to the original payment method within 14 days of receiving your cancellation, provided the statutory conditions are met. If you began streaming and acknowledged forfeiting cancellation rights, that right is lost.

Physical merchandise: Lionsgate Limited’s merchandise sales are generally final. No returns or refunds are accepted for standard orders; defective or damaged items may be replaced if reported within 30 days of receipt. Note that Lionsgate Limited does not ship directly to Canada, so shipping and resolution may require a third‑party forwarder.

Lionsgate plans and pricing

Note: Crave bundles that include STARZ (for example, Crave with STARZ) have higher base prices; standalone STARZ add‑on pricing is C$6.99/month plus tax. Exact bundled prices may vary by provider.

Your consumer rights in Canada

Canadian consumers benefit from a statutory 14‑day cancellation (change‑your‑mind) right for digital subscriptions. To qualify you must cancel within 14 days of the agreement date and you must not have accessed or streamed content during that period. If the conditions are met Lionsgate must refund you in full within 14 days of receiving the cancellation notice. If you started streaming and explicitly acknowledged that you were forfeiting the right to cancel, you cannot rely on the 14‑day right for a refund.

Beyond this statutory right, Lionsgate’s standard practice is not to issue prorated refunds or credits for mid‑cycle cancellations. For merchandise, local consumer protections apply but Lionsgate Limited generally marks sales as final and does not ship to Canada directly, which may affect remedies and return logistics.

Customer experiences

Reviews and feedback are mixed. Some users report positive, high‑quality service experiences on certain Lionsgate offerings. However, a substantial number of customer complaints on public review sites describe difficulties with cancellation, billing that continued after cancellation, problems redeeming digital codes, confusing order handling, and slow or unhelpful customer support responses. Reviews specific to Lionsgate Limited physical orders note that Canada shipping is not supported and that some buyers rely on forwarding services, sometimes encountering inconsistent service in that process.

Documentation checklist

• Account email and username
• Order or subscription confirmation number and date
• Payment method used (last 4 digits) and billing receipts
• Confirmation screenshot or copy of cancellation request (if completed online)
• If requesting a statutory refund: evidence you did not access/stream content during the 14‑day window (screenshots or activity logs if available)

Common mistakes

Many customers try to cancel at Lionsgate’s website when their subscription is billed through Apple or Google; that will not stop App Store or Google Play charges. Others assume cancelling mid‑month entitles them to pro‑rata refunds; Lionsgate’s standard policy is no pro‑rata refunds except where law requires it. Some users also start streaming during the 14‑day window and later expect a refund, not realizing that streaming can forfeit statutory cancellation rights. Finally, buyers of physical merchandise may not realize Lionsgate Limited does not ship to Canada directly and so must use a third‑party forwarder, which can complicate returns or replacements.

Comparative recap

After cancelling

Save confirmation emails, screenshots of cancellations, billing statements and any postal tracking or acknowledgement if you sent a written notice. If you believe you are entitled to a statutory refund, allow up to 14 days for the refund to appear on your original payment method. For app‑store billed subscriptions, contact Apple or Google support directly for refund requests and follow their dispute processes if necessary. If you ordered merchandise, check the vendor’s returns policy and be aware that direct shipping to Canada may not be available; using a forwarding service can affect your remedy options.

Helpful support pages: Lionsgate+ home/help (e.g., lionsgateplus.com), Apple Manage Subscriptions, Google Play Cancel Subscriptions, Crave (STARZ add‑on), and Amazon Prime Video Channels for channel management.

Address

Lions Gate Entertainment Inc., Attn: Customer Service / Cancellations, 2700 Colorado Avenue, Santa Monica, California 90404, United States of America