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Cancellation service #1 in New Zealand
Cancel Lionsgate+: Easy Method
What is Lionsgate+
Service overview
Lionsgate+ is a streaming service offering films and TV series from the Lionsgate library and partners. It provides on-demand access to titles such as franchise content and curated collections.
Availability in New Zealand
In New Zealand Lionsgate+ is available as a Prime Video add-on (not a separate standalone billing option). Availability, price and sign-up occur through the distributor used to subscribe.
How to cancel Lionsgate+
Direct subscription (Web/App)
- Sign in to your Lionsgate+ account on the Site or Apps.
- Go to the "Settings" page in your account.
- Follow the on‑screen prompts to cancel; confirmation should appear when completed.
- Cancellation takes effect at the end of your current paid period.
Distributor subscriptions (App Store, Google Play, Prime Video)
- If you subscribed via a distributor (App Store, Google Play, Prime Video), cancel through that platform.
- Open the relevant app/store account settings, find subscriptions or add‑ons, and cancel Lionsgate+ there.
- Timing and effect of cancellation (immediate vs end of billing period) follow the distributor's policy.
- If unsure, use the distributor’s help pages or account support for step‑by‑step guidance.
What happens when you cancel
Access and billing
When you cancel via the Site or Apps, access continues until the end of your current paid period unless the distributor's rules state otherwise.
No prorated refunds or credits are provided after cancellation, unless required by law or the distributor’s policy.
Account and data
Your account remains usable for sign‑in and account settings after cancellation unless you choose to delete it.
Lionsgate+ may retain account records and viewing history according to its privacy policy and terms of use.
Will I get a refund?
Statutory 14‑day right to cancel
Under Lionsgate+ terms there is a statutory-style 14‑day right to withdraw from the subscription agreement from the date of first payment.
If you have not started streaming within the 14 days and you properly withdrew, Lionsgate+ will refund your paid fee within 14 days to the original payment method.
Other refunds and exceptions
- If you began streaming content during the 14‑day period and acknowledged loss of the right, the refund may not apply.
- Except as required by law (including the 14‑day right), Lionsgate+ does not provide prorated refunds or credits on cancellation.
- If you subscribed via a distributor, refund rules may differ and are governed by that distributor’s terms.
Lionsgate+ plans and pricing
Current plan available in New Zealand
| Plan | Price | Period | Features |
|---|---|---|---|
| Lionsgate+ (Prime Video add-on) | NZ$3.99 | Monthly | Access to Lionsgate+ content via Prime Video add‑on subscription |
Notes on pricing
In New Zealand the service is offered only as an add‑on through Prime Video. No annual or alternate plans were publicly listed for 2024/2025.
Taxes, distributor fees or regional pricing variations may apply depending on your payment method and platform.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections are primarily governed by the Consumer Guarantees Act and the Fair Trading Act.
These laws require clear information on cancellation and refunds and prohibit misleading conduct by suppliers.
How they apply to Lionsgate+
- The 14‑day cooling‑off concept under Lionsgate+ aligns with rights to withdraw from distance contracts, subject to use exceptions.
- If the service cannot be cancelled as represented or continues billing after cancellation, you may have remedies under NZ law for misleading conduct or unfair practices.
- For quality or performance failures you may be entitled to remedies including repair, replacement, or refund under NZ consumer law.
Customer experiences
Common complaints reported
Online reviews (Trustpilot) show significant negative feedback from some users, including difficulty cancelling and continued billing after cancellation attempts.
Other frequent complaints include slow or unresponsive customer support and issues with digital code redemptions.
Positive and neutral notes
Not all users report problems; some customers successfully cancel via the Site/Apps or manage subscriptions through their distributor without issue.
Outcomes often depend on whether subscription was direct or via a third‑party platform and how promptly support responds.
Documentation checklist
What to have ready before you cancel
- Account email and password for Lionsgate+ or the distributor account.
- Payment receipt or the date of first payment (useful for 14‑day refund claims).
- Screenshot or confirmation of cancellation if the platform provides one.
Optional documents to support disputes
- Copies of any chat or email exchanges with Lionsgate+ support.
- Bank or card statements showing charges after attempted cancellation.
- Screen recordings or timestamps showing failed cancellation attempts.
Common mistakes
Cancelling the wrong place
Many users try to cancel on lionsgateplus.com when they actually subscribed through Prime Video, Apple or Google Play.
If you cancel the wrong account the add‑on remains active and billing will continue via the actual distributor.
Assuming automatic refunds
Some customers assume cancelling mid‑period triggers a prorated refund; Lionsgate+ does not provide prorated refunds except where required by law.
If you expect a refund verify whether you are within the 14‑day right and whether you streamed content during that period.
Comparative recap
Quick comparison of methods
| Topic | Direct (Site/App) | Distributor (App Store / Google Play / Prime) |
|---|---|---|
| How to cancel | Sign in → Settings → Follow on‑screen prompts | Cancel via the distributor's subscription settings or account page |
| When cancellation takes effect | End of current paid period (per Lionsgate+ terms) | Depends on distributor policy (may be immediate or end of period) |
| Refunds | 14‑day refund possible if no streaming; otherwise generally no prorated refunds | Refunds handled per distributor rules; may differ from Lionsgate+ policy |
| If billing continues after cancellation | Contact Lionsgate+ support and keep records; consider NZ consumer remedies | Contact the distributor (Apple/Google/Amazon) and follow their dispute process |
Summary takeaway
If you subscribed directly use the Site/App Settings to cancel and rely on the 14‑day refund only if you haven't streamed.
If you subscribed via Prime Video or a mobile store, cancel through that platform and check their refund and timing rules.
After cancelling
What to check immediately
- Save or screenshot the cancellation confirmation and any reference number.
- Monitor your bank or card statement for any further charges over the next billing cycle.
- If you expect a refund, check the original payment method within 14 days after an approved withdrawal.
Where to get help
- Visit the Lionsgate+ help or support page: Lionsgate+.
- If you used Apple or Google to subscribe, see their subscription help pages: Apple subscriptions, Google Play subscriptions.
- For add‑on subscriptions via Prime Video, check Amazon/Prime Video account management pages for add‑on cancellation.
- For consumer advice in New Zealand, consult the Commerce Commission: comcom.govt.nz.
Address
Corporate address
Lions Gate Entertainment Inc., 2700 Colorado Avenue, Santa Monica, California 90404, United States.
This is the corporate headquarters address; it is not a New Zealand service or billing address.
Local contact options
There is no specific New Zealand postal address listed for cancellations; use the Lionsgate+ "Contact Us" or account support feature for help.
If your issue is unresolved, retain evidence and consider contacting New Zealand consumer authorities for further assistance.
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Written by Carter Evans
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.