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Cancel PBS PASSPORT
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I hereby notify you of my decision to terminate the contract relating to the Pbs Passport service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pbs Passport: Easy Method
What is Pbs Passport
Pbs Passport is an extended on-demand video benefit provided to donors through individual local PBS member stations rather than a standalone digital subscription operated centrally by PBS. Access is granted based on a qualifying donation to a station and the exact titles and availability can vary by station.
How to cancel Pbs Passport
- Identify the station that billed you (check membership emails, donation receipts, or the credit-card/PayPal statement). Passport is managed at the station level and cannot be canceled through the PBS app, PBS website, the App Store, or Google Play - see the official PBS help page: How do I cancel my Passport membership benefit?.
- Email the station’s membership or donations address (or call their membership office). In your message include: your full name, email used for the account, donation date and amount, last 4 digits of the payment method, and a clear request to cancel Passport and stop recurring donations. Ask for written confirmation and a cancellation reference number.
- If you prefer phone, call the station’s membership services, note the date/time and the staff member’s name, and request confirmation by email. If the station doesn’t respond, follow up in writing and keep copies of every communication.
- If you cannot find the station contact, use the station information on your donation receipt or the station’s website (some stations post Passport support details, for example: Prairie Public Passport info).
What happens when you cancel
When you request cancellation, the station stops future renewals from your donation method. Access to Passport typically continues through the paid period you already funded, but exact timing (immediate cutoff versus end of the donation cycle) can vary by station - confirm the effective date with them. Stations retain member records for their own accounting and membership administration; ask the station if you want additional data removed or updated.
Will I get a refund?
PBS Passport is treated as a membership donation by local stations and is generally non‑refundable. There is no advertised standard trial period or universal refund policy from PBS. Refunds, if offered, are at the discretion of the local station; PBS does not publish a central refund guarantee. For PBS’s stated guidance see: PBS common questions and the cancellation help page above.
Pbs Passport plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (standard) | C$5.00 | Monthly | PBS Passport extended on-demand access via donation |
| Annual (standard) | C$60.00 | Annual | PBS Passport extended on-demand access via one-time donation |
| Cascade PBS Monthly | C$7.00 | Monthly | PBS Passport via Cascade PBS station - higher monthly donation |
Your consumer rights in Canada
In Canada, donations and membership gifts are treated differently under consumer protection rules than commercial digital subscriptions. A donation-based benefit like Passport is not automatically covered by statutory cooling‑off or mandatory refund rules that apply to regular retail purchases. Because billing and membership records are managed by individual stations, Canadian consumers must rely on each station’s policies or goodwill for cancellation and any refund - PBS headquarters typically cannot process station-level refunds for you.
Customer experiences
User reports are mixed. Some donors in Canada report that Passport offers good value and works reliably for the content they want. Others report difficulty getting timely responses from certain stations when they try to cancel, and occasional playback or availability issues for titles that appear in the Passport catalog. Some reviewers praise content variety and straightforward access, while negative reviews often focus on station responsiveness and perceived challenges in stopping recurring charges.
Documentation checklist
- Donation or membership receipt (email or PDF) showing station name, date, and amount
- Email address used for the Passport/membership account
- Last 4 digits of the card or payment method used
- Your full name and contact phone number
- Screenshots of any membership pages, billing statements, or confirmation messages
Common mistakes
Common mistakes include attempting to cancel through the PBS app, PBS.org account settings, or via the App Store/Google Play - these do not stop station-managed Passport charges. People sometimes contact PBS headquarters or the app store expecting a refund or cancellation; instead, the station that billed you must be contacted. Another frequent error is failing to include clear identifying details in the cancellation request (name, email, payment last‑4), which slows processing. Always request written confirmation of cancellation and keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email your local station | Possible only at station discretion (rarely guaranteed) | Moderate - depends on station responsiveness |
| Phone your local station | Possible only at station discretion (rarely guaranteed) | Easy to moderate - immediate if answered and recorded |
| Cancel via PBS app or PBS website | No - these do not stop station billing | Impossible for stopping station charges |
| Cancel via App Store / Google Play | No - App Store/Play do not control station donations | Impossible for stopping station charges |
After cancelling
After you submit your cancellation request, watch for a written confirmation (email) and keep it. If you do not receive confirmation within a few business days, follow up with the station and keep records of calls and emails. If the station refuses or fails to act and charges continue, you can ask your payment provider or bank about disputing future charges, but banks may be limited when donations are involved; keep the station correspondence to support any dispute. For official guidance and examples, see the PBS cancellation help page: How do I cancel my Passport membership benefit? and the PBS common questions page: PBS common questions. For a station example and contact information, see Prairie Public Passport info.
Address
No single postal address is available for cancelling PBS Passport in Canada or elsewhere because membership and billing are managed by individual local PBS stations. To cancel, contact the specific station that billed you using the contact details on your donation receipt or the station’s website.