Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Pbs Passport
valid
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Pbs Passport service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Pbs Passport: Easy Method
What is Pbs Passport
Pbs Passport is an extended on-demand video benefit provided to donors through individual local PBS member stations rather than a standalone digital subscription operated centrally by PBS. Access is granted based on a qualifying donation to a station and the exact titles and availability can vary by station.
How to cancel Pbs Passport
- Identify the station that billed you (check membership emails, donation receipts, or the credit-card/PayPal statement). Passport is managed at the station level and cannot be canceled through the PBS app, PBS website, the App Store, or Google Play - see the official PBS help page: How do I cancel my Passport membership benefit?.
- Email the station’s membership or donations address (or call their membership office). In your message include: your full name, email used for the account, donation date and amount, last 4 digits of the payment method, and a clear request to cancel Passport and stop recurring donations. Ask for written confirmation and a cancellation reference number.
- If you prefer phone, call the station’s membership services, note the date/time and the staff member’s name, and request confirmation by email. If the station doesn’t respond, follow up in writing and keep copies of every communication.
- If you cannot find the station contact, use the station information on your donation receipt or the station’s website (some stations post Passport support details, for example: Prairie Public Passport info).
What happens when you cancel
When you request cancellation, the station stops future renewals from your donation method. Access to Passport typically continues through the paid period you already funded, but exact timing (immediate cutoff versus end of the donation cycle) can vary by station - confirm the effective date with them. Stations retain member records for their own accounting and membership administration; ask the station if you want additional data removed or updated.
Will I get a refund?
PBS Passport is treated as a membership donation by local stations and is generally non‑refundable. There is no advertised standard trial period or universal refund policy from PBS. Refunds, if offered, are at the discretion of the local station; PBS does not publish a central refund guarantee. For PBS’s stated guidance see: PBS common questions and the cancellation help page above.
Pbs Passport plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (standard) | C$5.00 | Monthly | PBS Passport extended on-demand access via donation |
| Annual (standard) | C$60.00 | Annual | PBS Passport extended on-demand access via one-time donation |
| Cascade PBS Monthly | C$7.00 | Monthly | PBS Passport via Cascade PBS station - higher monthly donation |
Your consumer rights in Canada
In Canada, donations and membership gifts are treated differently under consumer protection rules than commercial digital subscriptions. A donation-based benefit like Passport is not automatically covered by statutory cooling‑off or mandatory refund rules that apply to regular retail purchases. Because billing and membership records are managed by individual stations, Canadian consumers must rely on each station’s policies or goodwill for cancellation and any refund - PBS headquarters typically cannot process station-level refunds for you.
Customer experiences
User reports are mixed. Some donors in Canada report that Passport offers good value and works reliably for the content they want. Others report difficulty getting timely responses from certain stations when they try to cancel, and occasional playback or availability issues for titles that appear in the Passport catalog. Some reviewers praise content variety and straightforward access, while negative reviews often focus on station responsiveness and perceived challenges in stopping recurring charges.
Documentation checklist
- Donation or membership receipt (email or PDF) showing station name, date, and amount
- Email address used for the Passport/membership account
- Last 4 digits of the card or payment method used
- Your full name and contact phone number
- Screenshots of any membership pages, billing statements, or confirmation messages
Common mistakes
Common mistakes include attempting to cancel through the PBS app, PBS.org account settings, or via the App Store/Google Play - these do not stop station-managed Passport charges. People sometimes contact PBS headquarters or the app store expecting a refund or cancellation; instead, the station that billed you must be contacted. Another frequent error is failing to include clear identifying details in the cancellation request (name, email, payment last‑4), which slows processing. Always request written confirmation of cancellation and keep records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email your local station | Possible only at station discretion (rarely guaranteed) | Moderate - depends on station responsiveness |
| Phone your local station | Possible only at station discretion (rarely guaranteed) | Easy to moderate - immediate if answered and recorded |
| Cancel via PBS app or PBS website | No - these do not stop station billing | Impossible for stopping station charges |
| Cancel via App Store / Google Play | No - App Store/Play do not control station donations | Impossible for stopping station charges |
After cancelling
After you submit your cancellation request, watch for a written confirmation (email) and keep it. If you do not receive confirmation within a few business days, follow up with the station and keep records of calls and emails. If the station refuses or fails to act and charges continue, you can ask your payment provider or bank about disputing future charges, but banks may be limited when donations are involved; keep the station correspondence to support any dispute. For official guidance and examples, see the PBS cancellation help page: How do I cancel my Passport membership benefit? and the PBS common questions page: PBS common questions. For a station example and contact information, see Prairie Public Passport info.
Address
No single postal address is available for cancelling PBS Passport in Canada or elsewhere because membership and billing are managed by individual local PBS stations. To cancel, contact the specific station that billed you using the contact details on your donation receipt or the station’s website.