Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Starzplay
Mortimer Street 45
W1W 8HJ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Starzplay service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Starzplay: Easy Method
What is Starzplay
Starzplay is a subscription video-on-demand service offering movies and TV series from the Starz library and partner providers. In Canada it is available as a direct subscription (via the Starzplay/Lionsgate service) and through third-party app stores (Google Play, Apple App Store), with monthly billing and access through apps and web browsers.
How to cancel Starzplay
- Web (direct via Lionsgate/Starzplay): Sign in at the Starzplay website or open the Starzplay app, go to Settings or Account > Subscriptions, choose Cancel and follow the on-screen confirmation. Cancellation takes effect at the end of the current paid period; there are no prorated refunds.
- Google Play: If you subscribed through Google Play, open the Play Store app, tap your profile > Payments & subscriptions > Subscriptions, find Starzplay and Cancel. Deleting the app does not cancel your subscription.
- Apple App Store: If you subscribed through Apple, open Settings on your Apple device, tap your name > Subscriptions, find Starzplay and Cancel.
- Statutory 14-day withdrawal (Canada): If you are within 14 days of the initial purchase and have not streamed any content, request withdrawal under your statutory right (see “Will I get a refund?”) and follow the Starzplay support/contact process to obtain a refund.
What happens when you cancel
When you cancel a Starzplay subscription you keep access to the service until the end of the current paid billing period; the subscription will not renew after that date. Starzplay does not provide prorated refunds or account credit for unused time after cancellation. Account information and viewing history are typically retained according to the provider’s privacy policy and may be used for service administration unless you request account deletion separately.
Will I get a refund?
Under normal cancellation (after the statutory withdrawal period or after streaming has begun), Starzplay does not issue refunds, prorated credits, or early termination credits. The exception is the statutory withdrawal right available in Canada: if you cancel within 14 days of the agreement (usually the date of first payment) AND you have not streamed any content, you are entitled to a full refund. Starzplay is required to refund the fee by the original payment method within 14 days of a valid withdrawal request. For subscriptions made through Google Play or Apple, refund requests and eligibility may be handled by those platforms in addition to the statutory rules; follow the platform’s refund process.
Starzplay plans and pricing
Current plan names and prices can vary by promotion, country and platform. If you need exact, up-to-date pricing check your Starzplay account or the app store where you subscribed.
| Plan | Price | Billing frequency |
|---|---|---|
| Standard | Varies | Varies |
| Premium / Ad-free | Varies | Varies |
| Promotional / Trial | Varies | Varies |
Your consumer rights in Canada
Consumers in Canada have a statutory-style withdrawal right for digital services similar to the EU-style rule: you may withdraw within 14 days of the subscription agreement (normally the date of first payment) and receive a full refund if you have not consumed the service (i.e., you have not streamed any content). You may cancel your subscription at any time; cancelled subscriptions remain active until the end of the paid period and there is no entitlement to prorated refunds. When you subscribe through third-party platforms such as Google Play or Apple, platform-specific terms also apply and those platforms manage cancellations and refunds that arise from subscriptions made through them.
Customer experiences
Reported customer experiences are mixed but skew toward complaints in public reviews: many users report difficulty unsubscribing, unexpected or continued billing after attempts to cancel, and poor customer service responsiveness. Other frequent problems cited include billing confusion (double charges or higher-than-advertised rates), glitches in apps (buffering, login failures, abrupt access loss), and promotional offers not honoured. These reports suggest checking the exact subscription channel and keeping documentation when cancelling. Positive reports are less prominent in the review sample available.
Documentation checklist
- Account email and username used for the subscription
- Order/transaction reference or invoice (payment receipt)
- Date and time of subscription start and any trial start
- Last four digits of the payment card or payment method used
- Screenshot or log showing whether content was streamed (to support a statutory withdrawal)
- Copies of any messages or tickets sent to Starzplay or the app store support
Common mistakes
Users commonly assume deleting the app cancels the subscription; it does not. Subscriptions made through Google Play or Apple must be cancelled through the respective store’s subscription settings. Another frequent error is assuming a promotional or trial cancellation was processed without checking confirmation emails or the subscription status - always verify the active/cancelled status in your account. Some users contact the wrong support channel (for example, contacting Starzplay when the subscription is billed by Google/Apple or vice versa), which delays resolution. Finally, failing to record dates and receipts can make it harder to claim the 14-day statutory refund if needed.
Comparative recap
Quick comparison of common cancellation methods, refund likelihood, and typical difficulty to complete.
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Lionsgate/Starzplay) | Possible full refund within 14 days if you have not streamed; otherwise no refund or prorated credit | Low - Moderate (cancel in account settings; monitor confirmation) |
| Google Play | Refunds handled via Google Play; statutory 14‑day refund may apply if unused - check Play Store refund process | Moderate (must cancel via Play Store; platform support may be required) |
| Apple App Store | Refunds handled via Apple; statutory 14‑day refund may apply if unused - request via Apple if needed | Moderate (cancel via Apple ID Subscriptions; Apple handles refunds) |
After cancelling
After you cancel, keep the confirmation email or screenshot showing the cancellation and note the date your access will end. If you believe you qualify for a statutory 14‑day refund (no streaming during the period), contact Starzplay support promptly and include the documentation checklist items. For platform subscriptions follow the platform’s support and refund processes. Useful links: Starzplay main site Starzplay, Google Play subscriptions support Google Play - Cancel subscriptions, Apple subscriptions support Apple - subscriptions, and general consumer information from the Government of Canada Office of Consumer Affairs.
Address
Starzplay Mortimer Street 45 W1W 8HJ London United Kingdom. If you prefer to send a written termination notice by post, consider using registered/recorded delivery (recommended) and keep a copy of the letter and proof of posting for your records.