Cancellation service N°1 in India
Contract number:
To the attention of:
Cancellation Department – Ullu
Floor 14th, Lotus Business Park, New Link Road
400053 Mumbai
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ullu service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Ullu: Easy Method
What is Ullu
Ullu is a streaming service and mobile app that offers on-demand regional and adult-oriented video content, primarily targeting South Asian audiences. It provides subscription and in-app purchase options through its website and via app stores (Apple App Store and Google Play).
How to cancel Ullu
- If you subscribed via the Apple App Store on iOS: cancel from your Apple ID subscriptions (Settings → [your name] → Subscriptions → Cancel Subscription). See Apple support for details.
- If you subscribed via Google Play on Android: open the Google Play app → Payments & subscriptions → Subscriptions → Cancel Subscription. See the Google/Uscreen guidance at this help article.
- If you subscribed directly on Ullu’s website (not through an app store): cancel through your Ullu account or the website interface. Note that cancellations processed in app stores cannot be reversed or managed from the web; web cancellations must be done on Ullu’s site or via the contact methods Ullu provides. See the Ullu app page for reference: Ullu on the App Store.
- If you prefer a written cancellation, send a signed cancellation letter by registered mail with return receipt (raccomandata A/R) to Ullu’s corporate office: Floor 14th, Lotus Business Park, New Link Road, Mumbai, Maharashtra 400053, India. Keep a copy and the tracking/receipt for your records.
What happens when you cancel
When you cancel an active subscription, access usually continues until the end of the current billing period; after that date your access will end and the subscription will not auto‑renew. App‑store subscriptions will follow Apple’s or Google’s billing cycle and termination rules. Ullu may retain account data (profile, viewing history, purchase receipts) according to its privacy and retention policies; check Ullu’s account settings or terms if you need data deletion or export.
Will I get a refund?
Ullu’s stated refund policy disclaims refunds for subscription fees: paid subscription charges are generally non‑refundable. For in‑app purchases processed by Apple or Google Play, any refund request must be filed with the relevant app store as Ullu cannot directly process those refunds. For more details on Ullu’s policy see a hosted copy of the refund terms at Ullu refund policy (third‑party copy). If you believe a charge was unauthorized or a service was not delivered, you may also contact your bank or card issuer about a dispute or chargeback under cardholder protections in Canada.
Ullu plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| CAT‑E‑ULLU‑PACK | C$6.99 | One-time / unspecified | In-App Purchase package |
| CAT‑E‑ULLU‑PACK‑2 | C$19.99 | One-time / unspecified | In-App Purchase package |
| CAT‑E‑PACK‑0 | C$2.99 | One-time / unspecified | In-App Purchase package |
| Package (A) | C$0.99 | One-time / unspecified | In-App Purchase package |
| 1 Year | C$6.99 | Yearly | Annual subscription |
| Pack‑13 | C$2.99 | One-time / unspecified | In-App Purchase package |
| 1 Month (Silver) | C$2.99 | Monthly | Monthly subscription |
| ULLU Pack (Six) | C$7.99 | One-time / unspecified | In-App Purchase package |
| 1 Year (Silver) | C$6.99 | Yearly | Annual subscription |
| Package (B) | C$0.99 | One-time / unspecified | In-App Purchase package |
| Standard Monthly Plan | C$5.99 | Monthly | Standard user-reported subscription |
| 6‑Month Plan | C$28.99 | 6 Months | User-reported subscription |
| Annual Plan | C$52.99 | Yearly | User-reported subscription |
Your consumer rights in Canada
Canadian consumer protection does not generally provide an automatic 14‑day cooling‑off right for digital subscriptions unless the provider explicitly offers one. Because Ullu’s terms state subscription fees are non‑refundable and in‑app purchases are routed through Apple or Google, consumers in Canada should request refunds directly from the app store for in‑app charges or raise a payment dispute with their card issuer if they believe a charge is unauthorized or the service was not provided. Keep records of purchases, cancellation confirmations, and communications to support any dispute.
Customer experiences
Users report positive experiences with Ullu’s regional content variety, storylines and affordable plans. At the same time, common criticisms include limited customer support responsiveness, difficulty obtaining refunds, occasional app stability issues (loading or login crashes), buffering and limited international content. Reviews and feedback can be found on third‑party review aggregators; for example see user reviews and a summary at Reviewed.app.
Documentation checklist
- Subscription receipt or app store purchase receipt (screenshot or PDF)
- Account email or username used with Ullu
- Order ID / Transaction ID from receipt
- Billing/payment method details (last 4 digits of card, bank statement line)
- Copies/screenshots of cancellation confirmation or failed cancellation attempts
- Any communications with Ullu support (email/chat transcripts)
- Registered‑mail tracking number and return‑receipt if you send a letter
Common mistakes
Many users try to cancel within the Ullu website when their subscription was purchased through Apple or Google; those cancellations will not stop app‑store billing. Example: canceling on the website but not in Apple ID settings results in continued charges from Apple. Another common error is not retaining proof of cancellation or purchase receipts - without documentation it is harder to request refunds or support a dispute. Also, some users expect immediate refunds after cancellation despite Ullu’s no‑refund policy; assume access continues until the current paid period ends unless an app store grants a refund.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (iOS) | Refunds via Apple only; Ullu cannot process. Request through Apple support. | Medium (use Apple account & support request) |
| Google Play (Android) | Refunds via Google Play only; Ullu cannot process. Request through Google Play Help. | Medium (use Google Play account & support request) |
| Ullu website (direct subscription) | Ullu states subscription fees are non‑refundable; bank dispute is an option if warranted. | Medium to Hard (depends on Ullu support response) |
| Registered mail to corporate office | No automatic refund; used to create a formal cancellation record for disputes. | Harder (requires mailing, tracking, and time) |
After cancelling
After you cancel, save any confirmation number, screenshots, and the registered‑mail receipt (if used). Monitor your bank or card statements to confirm that recurring billing has stopped. If a charge remains or you need a refund for an in‑app purchase, submit a refund request to Apple or Google Play (see Apple support and Google Play help). If app store or merchant support does not resolve an unauthorized or incorrect charge, contact your bank or card issuer to discuss a dispute or chargeback under Canadian cardholder protections.
Address
Ullu corporate office (for registered‑mail cancellation):
Floor 14th, Lotus Business Park, New Link Road, Mumbai, Maharashtra 400053, India