Cancellation Vidangel: Easy Method

What is Vidangel

VidAngel is a streaming service and filtering tool that allows users to apply content filters to movies and TV shows. It offers subscriptions and device-specific access methods (web, mobile apps, and certain streaming platforms) for watching filtered content.

How to cancel VidAngel

• On the Web: Log into VidAngel.com, go to Profile → Account → Cancel Subscription and complete the confirmation steps. Your subscription remains active until the end of the current billing cycle; see the help article at Cancel my subscription.
• Via Apple (App Store): On your iPhone open Settings → tap your name → Subscriptions → select VidAngel → tap "Cancel" to stop renewal. For details see Cancel an Apple Subscription.
• Via Google Play: Open the Google Play Store → Payments & Subscriptions → Subscriptions → choose VidAngel → tap "Cancel". See Cancel a Google Play Subscription.
• Via Roku: On the Roku device, open the VidAngel channel, press * (options) → Manage subscription → Turn off auto-renew; or sign in at Roku.com → My subscriptions → manage VidAngel → turn off auto-renew. See Cancel a Roku subscription.

What happens when you cancel

When you cancel a VidAngel subscription through the method you used to subscribe, renewal is stopped and you will not be billed again for future periods. For web subscriptions canceled on VidAngel.com, the subscription remains active until the end of the current billing cycle, after which access ends.

Account information and preferences typically remain on the service until you request deletion; if you want account removal or data deletion after cancelling, contact VidAngel Support for instructions on data retention and deletion.

Will I get a refund?

New customers who subscribed on VidAngel.com have a 30-day money-back guarantee; you must request a refund via VidAngel Support within 30 days to be eligible for a full refund. Subscriptions purchased through Apple (App Store), Google Play, or Roku are not covered by VidAngel’s refund guarantee - refund requests for those purchases must be made directly to the platform that processed the payment. Gift cards are non-refundable. Details are available in VidAngel’s refund policy at Refund Policy.

Vidangel plans and pricing

Your consumer rights in Canada

Canadian consumer protection laws require businesses to be clear about cancellation and refund terms, but there is no specific statutory 14-day refund right that applies to VidAngel. VidAngel’s own policy offers a 30-day satisfaction guarantee for subscriptions purchased via VidAngel.com; this is a contractual promise that requires you to request the refund within the stated window.

Because VidAngel is not officially supported in Canada, Canadian users who rely on workarounds (VPNs, U.S.-based accounts, or platform purchases through U.S. app stores) may not have explicit Canadian-jurisdiction remedies tied to VidAngel’s operations. If a billing dispute cannot be resolved with VidAngel or the platform, consider contacting your card issuer or relevant consumer protection agency for guidance on chargebacks or cross-border consumer complaints.

Customer experiences

User reports show mixed experiences. Common complaints include app instability - especially on iOS where the app may not always recognize active subscriptions or may have navigation issues - and playback problems on devices such as Fire TV and Roku that sometimes require device reboots or encounter streaming errors. Several Canadian users report that the service is not officially supported in Canada, requiring browser-based workarounds or VPNs and producing inconsistent functionality. Some users also report that content filters can be unpredictable, occasionally over-filtering scenes (for example, cutting passionate kisses) or applying inconsistently across titles. Experiences vary by device, platform and how the subscription was purchased.

Documentation checklist

• Account email and username used for VidAngel
• Subscription receipt or transaction ID (from VidAngel.com, Apple, Google Play, or Roku)
• Date you were first charged and billing cycle details
• Platform used to subscribe (VidAngel.com, Apple/App Store, Google Play, Roku)
• Device and OS where you encountered any issues (e.g., iOS, Fire TV, Roku)
• Screenshots of subscription status, error messages, and billing entries
• Any correspondence or support ticket numbers

Common mistakes

Users commonly make a few avoidable errors: cancelling only inside the app but not through the platform that processed payment (for example cancelling an iOS app but not the App Store subscription), assuming access ends immediately instead of at the end of the billing period, and contacting the wrong support channel for refunds (expecting VidAngel to process refunds for App Store or Google Play charges). Another frequent mistake is not keeping receipts or transaction IDs, which can delay refund or dispute resolution.

Comparative recap

After cancelling

After you cancel, keep copies of confirmation screens, emails, or support ticket numbers showing the cancellation and any refund requests. Monitor your card or bank statement to ensure no further charges occur after the end of the billing cycle. If a charge persists, contact VidAngel Support first and then the platform (Apple, Google, Roku) or your payment provider if necessary. Helpful links: cancellation help at Cancel my subscription, and the refund policy at Refund Policy. For platform-specific cancellation instructions, see the Apple article Cancel an Apple Subscription, the Google Play article Cancel a Google Play Subscription, and the Roku article Cancel a Roku subscription.

Address

For formal written notices or if you prefer registered mail, send correspondence by registered mail (raccomandata A/R) addressed to:

VidAngel Entertainment, Inc.
Attn: Legal Department or Cancellations
230 N 1200 E, Suite 204
Lehi, Utah 84043
United States