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Cancellation service #1 in Canada
Warhammer+ is Games Workshop’s subscription service that bundles Warhammer TV shows, companion apps, a digital lore vault, and subscriber benefits such as miniature releases and merch discounts. It provides digital content and community-focused features for fans of Warhammer lore and hobby resources.
Cancelling stops future automatic renewals. Typically, access to subscriber content continues until the end of the period you already paid for, but exact behaviour depends on the platform used (Google Play, App Store, or direct billing). Your account and any associated data are generally retained under Games Workshop’s account policies; if you want data deletion, request that explicitly when you cancel and follow any platform-specific steps.
There is no general 14-day automatic refund for Warhammer+ subscriptions in Canada. Digital products are non-returnable by default; refunds are offered only in specific circumstances. Goodwill refunds for Warhammer Digital purchases are available only within 48 hours of purchase and only if no download attempt has been made; requests must be emailed in that window and refunds or account credits are processed within 30 days. Separately, defective digital products (eBooks, etc.) can be refunded or replaced if reported within 30 days, with refunds processed within 30 days after confirmation. See the Warhammer Digital returns policy and the Merch FAQ for details: Warhammer Digital returns and Warhammer Merch FAQ.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Warhammer+ Monthly | C$9.99 | Monthly | Full Warhammer+ access, Warhammer TV shows, The Apps, digital lore vault, subscriber miniatures after 12 months, merch discount |
| Warhammer+ Annual | C$84.99 | Annual | Same as above, plus receive subscriber miniature after 1 month |
Under Canadian consumer expectations for digital goods, downloads are not returnable by default; you generally only have a right to a refund or replacement if the product is defective and you report it within a specified window (for Warhammer digital products that window is 30 days for defects). Regional regulatory issues have affected service availability: Warhammer+ has restricted new subscriptions from Canada due to regional challenges (including language-law implications), though existing Canadian subscribers may continue to be serviced. For product-specific refund rules, consult the Warhammer Digital returns policy and the merch FAQ linked earlier.
Reviewers commonly praise the quality of Warhammer products and report positive, responsive customer service and generally fast shipping where physical goods are concerned. At the same time, many users report problems with website usability (search and checkout issues), difficulties redeeming promotional items, and complaints about unwanted or hard-to-stop auto-renewal behaviour. Trustpilot and other review sites show a mix of positive and negative feedback reflecting those themes: good product quality versus friction in web/account handling. For community reports on Canadian subscription access issues, see the Wargamer coverage and user reviews.
Common errors include assuming uninstalling the app cancels the subscription (it does not), missing the tight 48-hour goodwill window for Warhammer Digital refunds if you want a refund before any download, sending cancellation communications without including account or transaction details, and expecting a generic 14-day statutory refund for digital subscriptions. Also note that if you signed up through a platform such as Google Play or Apple, cancellations and refund requests should be initiated through that platform first.
| Method | Refund | Difficulty |
|---|---|---|
| Google Play subscription | No guaranteed refund via Warhammer+; cancellation stops future billing and refunds are subject to Google Play policies | Easy (cancel in Google Play account) |
| Warhammer Digital purchase (direct) | Goodwill refund only within 48 hours if no download attempted; faulty items refundable if reported within 30 days | Medium (tight deadlines; evidence required) |
| Web / direct Warhammer+ from Canada | Not a standard route for new Canadian subscribers (site access restricted); refunds depend on purchase channel and policy | High (regional blocking and limited self-service) |
| Registered letter to corporate address | Formal cancellation request - refund eligibility depends on purchase type and policy; use for cases where other options are unavailable | Medium - High (formal, slower processing) |
After you cancel, keep copies of confirmation emails, cancellation screenshots, and any registered-mail receipts or tracking numbers. If you need to follow up, use platform-specific support (Google Play for Android subscriptions) or the Warhammer Digital returns/contact routes for direct purchases. Helpful links: Google Play subscriptions support at Google Play Subscriptions, Warhammer Digital returns at Warhammer Digital returns, Warhammer Merch FAQ at Merch FAQ, and reporting on Canada subscription access at Wargamer: Warhammer+ Canada. Retain all documentation for at least 30 days after your request in case you need to escalate or dispute billing.
Games Workshop Limited, Willow Road, Lenton, Nottingham, NG7 2WS, United Kingdom.
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Written by Evelyn Wright
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.