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I hereby notify you of my decision to terminate the contract relating to the Healthy Back Institute service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Healthy Back Institute: Easy Method
What is Healthy Back Institute
Overview
Healthy Back Institute (HBI) is a U.S.-based provider of back-pain education, products, and subscription wellness items that many customers receive on a recurring shipment schedule.
HBI offers single purchases and recurring "SmartShip" or subscription-style orders for supplements and related products, plus guidance materials intended to relieve back pain.
How HBI subscriptions typically work
Subscriptions are managed through the HBI website/account dashboard and are often set to auto-ship at regular intervals.
Many customers report that promotional trials or bundled deals may convert to recurring shipments unless actively cancelled before the next shipment.
How to cancel Healthy Back Institute
Important note before you start
You cannot cancel HBI subscriptions through in-app purchases on the App Store or Google Play.
All subscription management must be done via the Healthy Back Institute website/account dashboard or by contacting HBI support.
Step-by-step cancellation (website)
- Sign in to your Healthy Back Institute account on the desktop website.
- Open your account dashboard and locate the "SmartShip" section.
- Click "Edit" next to the upcoming shipment, choose "Cancel SmartShip", and confirm the cancellation.
- Keep a screenshot or confirmation message as proof of cancellation.
Source: How to cancel (guide)
Cancel by phone
- Call HBI customer support: 1-800-216-4908 (U.S. & Canada) or 240-780-5977 (International).
- Request immediate cancellation and ask the agent to confirm the cancellation date and last billable date.
- Note: cancellations must be made before the next shipment is processed (typically 24 hours before shipping).
Source: Phone cancellation details
What happens when you cancel
Access and future shipments
After cancellation, future SmartShip shipments should stop and no new recurring charges should be applied.
Make sure cancellation was confirmed and monitor your account for any pending shipments or charges close to the cancellation date.
Account and data
Your account typically remains active for login and order history access even after subscriptions are cancelled.
If you requested account closure, save invoices and confirmation emails first; data retention policies vary by company.
Will I get a refund?
Standard refund policy
HBI advertises an "Iron Clad" 90-day money-back guarantee for most single-bottle orders: returns within 90 days are eligible for a full refund minus shipping.
Refunds are processed 3 - 5 business days after return approval and are issued to the original payment method (or by check if the card has expired).
Source: Return & refund policy
Exceptions and multi-bottle deals
- Multi-bottle deals or BOGO offers are generally eligible only for refunds of unopened bottles on a prorated basis.
- Shipping is typically non-refundable for returns or cancellations of recurring orders.
- Returned products must be in original packaging and in like-new condition (no damage, odors, pet hair, or debris) or the return may be denied.
Source: Cancellation details
Healthy Back Institute plans and pricing
Current pricing availability
No verified INR or India-specific pricing for Healthy Back Institute subscription services or products could be located in the available public sources.
If you have a specific product or program name, share it to help locate exact pricing information.
Contact for pricing
| Plan / Product | Price (INR) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | No verified India pricing found. Please contact HBI support for current rates. |
Your consumer rights in India
Key rights under Indian law
Under the Consumer Protection Act 2019, buyers have a right to clear disclosure of terms, pricing, and auto-renewal conditions before subscribing.
Unfair trade practices - including hidden auto-subscriptions or unclear cancellation terms - are prohibited under Indian law.
Cancellation and dispute options
- Consumers are generally entitled to a cooling-off period (commonly 7 - 14 days) for unsolicited services or certain online purchases.
- If your issue is unresolved, you can lodge complaints with the National Consumer Helpline, use the e-consumer court platform, or approach your district consumer court under the CPA.
Customer experiences
What some customers report positively
Some users report meaningful improvements when using HBI products as directed and note that pausing deliveries via their account worked smoothly.
Positive feedback often mentions product effectiveness for pain and inflammation relief for individual users.
Source: Customer reviews
Common complaints and cautionary points
- Many reviews report unexpected or recurring charges after perceived trial periods.
- Customers frequently describe difficulty cancelling online or via email; some say charges continued despite cancellation attempts.
- Refund frustrations include delays, acceptance only for unopened bottles, and cumbersome return procedures.
Source: Customer reviews
Documentation checklist
Essential items to prepare
- Order number(s) and account email used to place the order.
- Screenshot or PDF of the account "SmartShip" settings showing the scheduled shipment.
- Any confirmation emails, receipts, and bank/credit card statements showing charges.
For returns and disputes
- Photographs of product condition and packaging before shipping returns.
- Tracking number and proof of postage for returned items.
- Phone call logs or chat transcripts with support agents, including agent name and confirmation IDs.
Common mistakes
Assuming in-app cancellation works
Many users assume cancelling via the App Store or Google Play will stop HBI shipments; HBI subscriptions must be cancelled on their website or by phone.
Always verify the actual account dashboard and look for "SmartShip" settings rather than relying on app-store cancellation.
Waiting too long to cancel
Another common error is attempting cancellation after the next shipment is already processed; aim to cancel at least 24 hours before the next scheduled shipment.
If you miss the window, you may need to return the shipment under the refund policy; keep timelines and return conditions in mind.
Comparative recap
Quick side-by-side summary
| Aspect | Website SmartShip | Phone Support |
|---|---|---|
| How to cancel | Account > SmartShip > Edit > Cancel SmartShip | Call 1-800-216-4908 (US/CA) or 240-780-5977 (Intl) |
| Refunds | 90-day guarantee for most single-bottle orders; prorated/unopened for multi-bottle deals | Request refund confirmation; processing 3 - 5 business days after approval |
| Documentation | Save cancellation screenshot and confirmation email | Note agent name and confirmation ID |
After cancelling
Monitor charges and records
Watch your bank or card statements for 1 - 2 billing cycles to ensure no further recurring charges appear.
If an unauthorized charge appears, contact your card issuer to dispute it and keep HBI support correspondence for evidence.
Helpful links and next steps
- Cancellation guidance: How to cancel (guide)
- Return & refund policy: Shipping & returns
- Independent cancellation notes: Cancellation notes
Address
Corporate / mailing address
SW Management Group, LLC dba Healthy Back Institute
2407 South Congress Avenue, Suite E #100, Austin, TX 78704, United States
Customer support phone numbers
- U.S. & Canada: 1-800-216-4908
- International: 240-780-5977