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Cancel SECOND NATURE
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I hereby notify you of my decision to terminate the contract relating to the Second Nature service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Second Nature: Easy Method
What is Second Nature
Service overview
Second Nature is a subscription-based health and wellness service that provides an app-led weight-management programme with personalised coaching, nutrition plans and community support.
Who uses it
People join for structured habit change, weight loss coaching and, in some programmes, medication-supported treatment administered alongside the app.
How to cancel Second Nature
Cancel via the app (general users)
- Open the Second Nature app on iOS or Android.
- Go to Profile → Settings → Manage my subscription → Cancel my subscription.
- Cancellation date is the date you cancel via the app; follow on-screen prompts to confirm.
Special rules for medicated programmes and NHS/Vitality
- Medicated-supported programmes must be cancelled via the app; they cannot be cancelled by email or phone.
- If you joined through NHS or Vitality (non-medicated programmes), to fully close your account you should email support@secondnature.io.
What happens when you cancel
During the trial period
If you cancel before or during the 14-day trial (counting from your Monday programme start date), your subscription deactivates immediately.
You will not be charged and the programme access ends on cancellation during the trial.
After the trial period
After the 14-day trial, you may cancel at any time, but cancellation takes effect at the end of your current billing period.
No pro-rata refunds or account credits are issued for partially used billing periods after trial.
Will I get a refund?
Refunds during the trial
- Cancellations made before or during the 14-day trial qualify for a full refund.
- Refunds and immediate deactivation apply when the app cancellation procedure is followed during the trial.
Refunds after the trial
- No refunds or credits are provided for partially used billing periods once the trial has ended.
- If you believe a refund is due for an exceptional reason, contact support with evidence and request review.
Second Nature plans and pricing
Available plan entries
The following pricing items were reported by users in India; in-app prices have shown inconsistencies for some users.
Notes on accuracy
Reported in-app prices may vary or correct during checkout. If you see unexpected prices, check the app final price and contact support for clarification.
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly digital subscription | ₹99/month (reported user-app pricing anomaly) | Monthly | App-based weight-loss programme |
| Annual subscription | ₹6,800/year (reported incorrect high listing) | Annual | App-based weight-loss programme |
Your consumer rights in India
Practical rights and remedies
Under Indian consumer protection law you have the right to fair practices and to seek redress if a service is misrepresented or not delivered as agreed.
You may raise a complaint with the company, your payment provider, and, if unresolved, with local consumer fora or the Consumer Disputes Redressal Commission.
Suggested steps if problems arise
- Keep receipts, app screenshots and correspondence as evidence.
- Contact Second Nature support first and ask for written confirmation of cancellation and any refund decision.
- If not resolved, consider contacting your bank or card issuer to dispute unauthorised charges and file a complaint with consumer authorities.
Customer experiences
Positive feedback
Many users praise Second Nature for improving mindset and habits, helpful coaching, strong structure and a supportive community environment.
Negative feedback and common issues
- Complaints include limited recipe variety and app functionality problems.
- Some users report delays or impersonal customer service and issues with medication or delivery timing.
- There are reports of continuing payments through the billing period after cancelling and inconsistent in-app pricing displays.
Documentation checklist
What to collect before you cancel
- Order confirmation or receipt showing plan start date and charges.
- Screenshots of subscription settings and the cancellation flow in the app.
- Bank or card statements showing payments to Second Nature.
What to keep after you cancel
- Confirmation of cancellation from the app or support email.
- Any refund confirmation and transaction IDs for returned amounts.
- All correspondence with support for escalation purposes.
Common mistakes
Assuming email or phone will cancel medicated programmes
Users sometimes try to cancel medicated-supported programmes by email or phone, but these must be cancelled through the app. Doing otherwise can delay cancellation and refunds.
Expecting pro-rata refunds after trial
Another frequent error is assuming you will receive a partial refund after the trial. After the trial period ends, cancellations only stop future renewals; no prorated refunds are provided.
Comparative recap
Quick comparison of key elements
| Feature | What to expect |
|---|---|
| How to cancel | Via app: Profile → Settings → Manage my subscription → Cancel my subscription; NHS/Vitality users may need email for full account closure |
| Refund during trial | Full refund and immediate deactivation if cancelled before or within 14-day trial |
| Refund after trial | No prorated refunds or credits for partially used billing periods |
| When cancellation takes effect | Immediate during trial; at end of billing period after trial |
After cancelling
Immediate actions
- Save the app cancellation confirmation or take a screenshot for your records.
- Monitor your bank or card statement for any expected refund or final charge.
Where to get official help
- Second Nature cancellation policy: Cancellation policy for consumers (not NHS-referred members).
- To close accounts or for account-specific help: I wish to cancel my account.
- Company terms (general service and cooling-off details): Second Nature Behaviour terms.
Address
Support contact
Support email: support@secondnature.io.
Local address (reported)
Puretrop Fruits Limited, Gat No. 598/1 Janori‑Mohadi Road, Janori Village, Nasik 422206, Maharashtra, India.