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Cancel MTS
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mts service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mts: Easy Method
What is Mts
Overview
Mts (Sistema Shyam TeleServices Limited) was a mobile service provider in India offering voice, SMS and data services including mobile broadband via dongles and data cards.
Services and policies varied by circle and over time; public-facing cancellation and refund policies were not consistently documented for customers.
Key characteristics
Mts operated using subscription-based plans and allowed online account management where available.
Reported customer experience indicates limited or inconsistent support for cancellations and refunds in many cases.
How to cancel Mts
Immediate steps to start cancellation
- Locate your account details: account number, registered mobile number, and purchase receipt.
- Contact the customer service channel you used when subscribing (call centre, email, or physical service centre) and request cancellation in writing if possible.
Step-by-step cancellation procedure
- Step 1: Prepare documentation (ID, proof of purchase, account details).
- Step 2: Call customer support and record the reference number and agent name.
- Step 3: Send a written cancellation request (email or registered post) to the company’s service address with all details and request confirmation.
- Step 4: If no response within a reasonable period, escalate via higher-level support or consumer grievance channels.
What happens when you cancel
Service access
On cancellation, active services (voice, data) are typically deactivated and any remaining prepaid balance may be forfeited depending on the operator’s terms.
For postpaid accounts, final billing may be generated covering billed usage up to the cutoff date.
Renewals and data
Automatic renewals should stop after successful cancellation, but confirm with the provider to avoid unexpected charges.
Stored data associated with value-added services (if any) may be lost once the account is closed.
Will I get a refund?
Policy summary
There was no clear, publicly available statutory 14‑day automatic right to return or refund documented for Mts in the available customer-facing materials.
Real-world reports indicate refunds were often denied, even when services underdelivered or stopped working.
Exceptions and practical advice
- If you paid in advance and the operator stopped providing service in your circle, document all communications and request a refund in writing.
- Keep evidence of service failure (speed tests, outage dates) and escalate to consumer grievance channels if the provider refuses refund.
Mts plans and pricing
Pricing availability
No verified, current INR pricing for Mts subscription or dongle plans for 2024 - 2025 is available in authoritative sources.
Historical plan data exists but is not reliable for present use.
How to get pricing
Contact the provider’s customer service or visit an official sales channel for up-to-date pricing if the service is offered in your area.
| Plan | Period | Price (INR) |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in India
Legal framework
Indian consumer protection laws provide remedies for defective goods and deficient services, including the right to seek redress through consumer forums.
Telecom services are also subject to regulatory obligations under telecom rules, but remedies can vary by service type and operator status.
Practical steps to enforce rights
- Keep written records of all communications with the provider.
- If the provider fails to resolve the issue, consider filing a complaint with the company’s grievance officer and then escalate to the appropriate consumer forum or regulator.
Customer experiences
Summary of negative experiences
Multiple customer reports describe denied refund requests despite slow data speeds or service stoppages.
Some customers reported closed cases without refunds, including when service circles stopped or the operator ceased operations locally.
Positive or neutral experiences
Documented positive outcomes are rare in the available records; most public reports describe unresolved or partially resolved complaints.
Where refunds or resolutions occurred, they typically involved persistent escalation and clear documentation by the customer.
Documentation checklist
Essential documents to prepare
- Purchase receipt or invoice for the device or service.
- Account number, SIM or dongle ID, and registered mobile number.
- Valid photo ID used during registration (Aadhaar, PAN, passport, etc.).
Supporting evidence
- Copies of all emails and SMS exchanges with customer support.
- Records of speed tests, outage timestamps, and any error messages.
- Proof of payments (bank statements, UPI receipts, cash memo).
Common mistakes
Failing to document communications
Many consumers lose the ability to escalate when they do not keep written records of calls, emails, or reference numbers.
Always request and note down a complaint reference ID and the agent’s name during calls.
Delaying escalation
Waiting too long to escalate or file an official complaint reduces the chance of a timely resolution.
If the provider is unresponsive, prepare documentation early and consider consumer grievance channels without delay.
Comparative recap
Quick comparison table
| Feature | Mts (historical/typical) | Recommended action |
|---|---|---|
| Cancellation ease | Inconsistent; no standardized public policy | Document requests; use registered post if needed |
| Refund likelihood | Low in reported cases | Escalate to consumer forum with evidence |
| Customer support responsiveness | Variable; some reports of non-response | Keep records and persist with escalation |
| Pricing transparency | Not available / contact for pricing | Request written confirmation of charges |
After cancelling
What to monitor
Confirm service deactivation and check for any final charges on your billing statement.
Monitor bank/UPI statements for any unexpected debits after cancellation.
Next steps if unresolved
If refunds or closure are not handled, escalate to higher company grievance channels, the telecom regulator, or your local consumer forum.
Prepare a timeline and consolidated evidence before filing a formal complaint to improve the chance of a remedy.
Address
Corporate / cancellation address
Sistema Shyam TeleServices Limited, A-194, Phase - I, Okhla Industrial Area, New Delhi 110020, India.
Notes about using the address
Send written cancellation requests by registered post or courier and keep a copy of all documents and delivery receipts.
If you are unable to reach a resolution, include this address in any formal correspondence or escalation to consumer authorities.