Cancellation Preply: Easy Method

What is Preply

Service overview

Preply is an online marketplace that connects students with private tutors for language and academic lessons. The platform lets students browse tutor profiles, book sessions, and pay through Preply’s billing system.

How it is used in India

Students in India use Preply to find flexible, one-on-one lessons and to schedule recurring or single sessions. Tutors set their own hourly rates and students pay per lesson or via subscriptions.

How to cancel Preply

Cancel a single lesson (student)

• Open your Preply account and go to “Lessons” or the scheduled lesson page.
• Choose the lesson you want to cancel or reschedule and follow the on-screen cancel/reschedule option.
• Cancel at least 12 hours before the scheduled start to avoid charges; within 12 hours, the lesson is normally charged. See Preply rules for students for details: Preply: Rules for Students.

Cancel a subscription or tutor lesson (where purchased)

• Cancel subscriptions through the platform where you purchased: App Store, Google Play, or Preply web billing portal. Cancelling on the wrong platform does not stop charges.
• Tutor cancellation policy mirrors the student policy: cancellations must be made at least 12 hours in advance; otherwise rescheduling is the expected action. For tutor-specific rules see: Preply: Tutor Cancellation Policy.

What happens when you cancel

Effect on scheduled lessons

If you cancel a single lesson at least 12 hours before start, the lesson is not charged and the slot is freed. If cancelled within 12 hours, Preply’s policy generally considers the lesson chargeable.

Account access and balances

After cancelling a subscription you keep access until the paid period ends unless otherwise stated by your purchase platform. Unused lesson credits remain in your Preply balance but may expire under Preply rules.

Will I get a refund?

Preply policy and common conditions

• Refunds are possible only if no credits were used during the subscription period and the payment was made less than 28 days ago; otherwise refunds are at Preply’s sole discretion.
• Unused lesson balances expire irreversibly after 180 days and cannot be refunded once expired.

User-reported outcomes and caveats

• Many users report refunds being denied or refunded only as lesson credit rather than a bank refund.
• If you believe a charge is incorrect, first open a support ticket with Preply and retain receipts and timestamps for your dispute.

Preply plans and pricing

Typical pricing table

Notes on prices

Prices vary because tutors set independent hourly rates. The table reflects averages and reported earnings for 2024 - 2025.

Always check the tutor’s profile for the current hourly rate before booking.

Your consumer rights in India

Legal protections

The Consumer Protection Act, 2019 requires fairness, transparency, and clear recourse from service providers. Platforms must not mislead customers about billing and refunds.

How to escalate if you are denied a refund

• Lodge a formal grievance with Preply support and keep all correspondence.
• Contact your bank or card issuer to request a chargeback for disputed transactions.
• If unresolved, file a complaint with the Consumer Dispute Redressal Forum under Indian law.

Customer experiences

Positive feedback

Many users praise Preply for an intuitive interface, flexible scheduling, large tutor selection, and interactive lesson tools. See user reviews for examples: Trustpilot: Preply reviews.

Negative feedback

Recurring complaints include non-refunded unused lessons, confusing billing, and slow customer support response. Multiple users report refunds being declined or issued as balance credit only.

See user reports and complaints for context: Sikayetvar: refund complaints, Reddit discussion, and BBB reviews.

Documentation checklist

Essential documents to gather

• Payment receipt or transaction ID for the subscription or lesson.
• Screenshots of booking, cancellation timestamps, and any in-app messages.
• Record of unused lesson balance shown in your Preply account.

Optional supporting items

• Bank or card statement lines showing the charge.
• Email correspondence with Preply support or the tutor.
• Photos/screenshots that show lesson status or expiry notices.

Common mistakes

Canceling on the wrong platform

Users often cancel a subscription in the Preply web app while the purchase was made through the App Store or Google Play. This does not stop future charges; always cancel in the original purchase platform.

Missing the 12-hour deadline

Cancelling within 12 hours of a scheduled lesson typically results in the lesson being charged. Do not assume “reschedule” equals “no charge” unless clearly stated by Preply or the tutor.

Comparative recap

Key policy comparison

Takeaway

Follow cancellation windows strictly, cancel subscriptions on the correct platform, and keep documentation to improve chances of a successful refund or dispute resolution.

After cancelling

Immediate steps

• Save confirmation of cancellation and any email or in-app confirmation.
• Check your Preply balance and next billing date on the purchase platform.
• If charged incorrectly, contact Preply support with documentation and consider a bank chargeback if necessary.

Helpful links

• Preply: Rules for Students
• Preply: Tutor Cancellation Policy
• Sikayetvar: user complaint and guidance

Address

Head office

Preply headquarters: 1309 Beacon Street, Suite 300, Brookline, MA 02446, United States.

Other offices

Preply also maintains offices in Barcelona, Kyiv, and London (addresses available via Preply corporate information).