Cancellation Preply: Easy Method

What is Preply

Overview

Preply is an online tutoring marketplace that connects learners with private tutors for languages and other subjects.

Students can book single lessons or subscribe to ongoing lesson credits set by tutors’ hourly rates.

How learners use it

Users search tutors, book lessons, and pay through Preply’s platform or via mobile app stores when purchasing there.

Tutors set their own hourly rates and schedules; the platform handles scheduling, messaging and payments.

How to cancel Preply

Canceling a subscription on the web

• Log in to your Preply account on the website and go to Billing or Account > Subscriptions.
• Find the active subscription and select Cancel Subscription to stop automatic renewals.
• Note: Preply cannot cancel subscriptions purchased through Apple or Google Play - see below.

Canceling via mobile platforms

• iOS / App Store: open Settings → tap your Apple ID → Subscriptions → select the Preply subscription → Cancel Subscription → confirm.
• macOS: System Preferences → Apple ID → Media & Purchases → Manage (next to Subscriptions) → cancel the Preply subscription.
• Android / Google Play: open Google Play Store → Menu → Subscriptions → select Preply → Cancel subscription → follow prompts.

What happens when you cancel

Access to lessons and account

After cancellation your subscription will not renew at the next billing date, but any unused lesson credits may remain governed by your subscription terms.

Access to your account, message history and past lessons typically remains available unless the account is closed.

Billing and renewals

Cancelling stops future automatic payments, but it does not always trigger an automatic refund.

If you purchased via Apple or Google Play you must cancel through their billing system to stop renewals there.

Will I get a refund?

General policy

Preply’s published refund policy indicates there is no general statutory 14‑day cooling‑off right for South Africa; refunds are granted at Preply’s discretion.

See the published refund policy for details and conditions.

Exceptions and how to request

• Refund requests must be sent to [email protected] and should include lesson date/time and tutor name.
• Decisions may take up to 30 calendar days; often refunds are limited or not provided, especially for used lessons.
• For subscriptions, a refund may be considered only if no lessons have been used and the payment was made within a specified recent period (examples show 28 days).

Full details and examples are available in Preply’s refund documentation: Refund policy (scribd).

Preply plans and pricing

How pricing works

Preply does not provide fixed platform-wide subscription prices in South Africa; tutors set individual hourly rates.

The table below shows example rates and sample listings reported in ZAR during 2024 - 2025.

Your consumer rights in South Africa

Legal protections

South African consumer protection law generally allows returns or remedies for defective or misrepresented services.

Blanket no‑refund clauses may be assessed as unfair depending on the circumstances.

Escalation options

• If you cannot resolve an issue with Preply, you may contact the National Consumer Commission in South Africa or your payment provider for a chargeback.
• Document communications and keep receipts if you escalate a complaint or request a chargeback.

For practical guidance on canceling and consumer escalation see: Cancel Preply guide (postclic).

Customer experiences

Positive feedback

Many users praise Preply for ease of use, large tutor selection, intuitive scheduling and effective tutor matching.

Business users on review sites note good value and helpful scheduling integrations.

Negative feedback

Common complaints include loss of unused credits after renewal, billing confusion, and difficulty obtaining refunds.

Users have also reported frustrations with customer support in some cases. See user reviews for balanced perspectives: Trustpilot reviews and Capterra (South Africa).

Documentation checklist

Required information for cancellation/refund

• Account email and full name used on Preply.
• Screenshot or copy of the subscription receipt or billing statement.
• Lesson date(s), time(s) and tutor name(s) for refund requests.

Supporting documents

• Any message or correspondence with the tutor or Preply support about the issue.
• Payment method details (last four digits of card, payment platform) and transaction IDs if available.

Common mistakes

Expecting automatic refunds

Many users assume cancelling always triggers a refund; in reality refunds are discretionary and depend on usage and timing.

Always read the refund conditions and include required evidence when you request one.

Canceling in the wrong place

If you bought the subscription via Apple or Google Play, cancelling on Preply’s website will not stop renewals.

Cancel through the platform you used to pay (App Store or Google Play) to avoid continued billing.

Comparative recap

Quick comparison

After cancelling

What to check next

• Confirm cancellation email or account status to ensure renewals stopped.
• Monitor your bank or card statement for any post‑cancellation charges.

Helpful links and contacts

• Preply refund policy reference: Refund policy (scribd)
• Practical cancel guide: Cancel Preply guide (postclic)
• User reviews for context: Trustpilot • Capterra (South Africa)
• Support email to request refunds or ask questions: [email protected]

Address

Company address

Preply UK Services Ltd, Devonshire Street 41, W1G 7AJ London, United Kingdom.

Support contact

Primary support email: [email protected]. Use this address for refund requests and to provide lesson details.