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Cancel CRAYO
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Crayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
What is Crayo
Overview
Crayo is a subscription-based SaaS platform that uses AI to help users create and edit multimedia content, especially AI-driven video generation.
Core use
It is offered as a web dashboard and as mobile apps via the Apple App Store and Google Play Store, with several paid plans and one-time credit purchases available.
How to cancel Crayo
Cancel via Web (recommended)
- Go to crayo.ai/dashboard and log in with your account.
- Click your profile picture, then open Settings.
- Open the Subscription or Billing section, click "Cancel", and confirm the cancellation.
- Note: access typically remains until the end of the current billing period.
Cancel via Apple or Google purchases
- If you bought Crayo through the Apple App Store, manage or cancel the subscription in your Apple ID subscription settings; Apple handles refunds for App Store purchases.
- If you bought Crayo through Google Play, manage or cancel via your Google Play account; Google handles refunds for Play Store purchases.
Sources for the web cancellation steps and store guidance: Postclic and Clippie.ai.
What happens when you cancel
Access and billing
When you cancel a Crayo subscription via the web dashboard, your account typically remains active until the end of the paid billing period.
Account data and assets
Content and settings created during the subscription usually remain tied to your account, but retention periods and data export options are not publicly detailed by Crayo.
Will I get a refund?
Crayo refund policy
Crayo enforces a strict "All sales are final" policy and does not provide refunds or prorated credits for cancellations made mid-cycle.
Platform exceptions and next steps
- If you purchased via the Apple App Store or Google Play, any refund requests must be submitted through Apple or Google Play respectively.
- For web purchases, Crayo’s policy states no refunds; if you believe you have a special case, you may contact support but refunds are not guaranteed.
Source: cancellation and refund guidance summarized from Postclic and Clippie.ai.
Crayo plans and pricing
Pricing table
| Plan | Price (INR) | Period | Features |
|---|---|---|---|
| Weekly subscription | ₹999 | Weekly | Standard weekly access |
| Monthly subscription | ₹1,999 | Monthly | Standard monthly access |
| GenAI Premium Week | ₹2,499 | Weekly | Premium GenAI features (weekly) |
| GenAI Premium Month | ₹4,999 | Monthly | Premium GenAI features (monthly) |
| GenAI Premium Year | ₹39,900 | Annual | Premium GenAI features (annual) |
| Weekly Free trial | ₹1,499 | Weekly (trial) | Trial week |
| 10 credits | ₹799 | One-time | 10 AI credits |
| Pro Credits for AI Video | ₹999 | One-time | Pro AI video credits |
| Year promo | ₹999 | One-time/yearly promo | Promotional annual offer |
Notes on pricing
Prices were extracted from Indian App Store listings and other public sources for Crayo AI Video Generator Pro (2025).
No official Crayo help page with INR price listings was found; verify prices in your app store receipt before purchase.
Your consumer rights in India
General rights
Indian consumer law, including the Consumer Protection Act and e-commerce rules, can provide protections for unfair trade practices and defective services.
Practical steps for Indian customers
- If you bought through Apple or Google, use their refund channels first (platform-level dispute).
- For web purchases, preserve receipts, transaction IDs and correspondence; consider contacting your payment provider or filing a complaint with consumer forums if necessary.
Note: Crayo’s public materials do not reference statutory cooling-off or automatic refund rights for India, so any legal remedy would follow Indian consumer law channels rather than Crayo’s stated policy.
Customer experiences
Positive feedback
Some users praise Crayo’s customer support for being helpful and responsive and like the platform’s interface when features work as intended.
Trustpilot contains multiple positive reviews highlighting support quality and ease of use; see reviews for context: Trustpilot - Crayo.
Common complaints
Public reviews report recurring performance problems such as slow UI, crashes, export quality issues, and feature bugs.
Several reviewers also describe difficulties obtaining refunds or encountering unexpected charges; these reports are visible on review platforms like Trustpilot.
Documentation checklist
What to collect before you cancel
- Account email and username used with Crayo.
- Purchase receipt or invoice showing date, plan and transaction ID.
- Screenshots of active subscription in your account or app store purchase screens.
Evidence for refunds or disputes
- Correspondence with Crayo support (timestamps and message copies).
- Screenshots or video showing bugs, export problems, or billing errors.
- Payment provider or bank statements highlighting charges to dispute if needed.
Common mistakes
Not cancelling in the correct place
A frequent mistake is trying to cancel an App Store or Play Store subscription from the Crayo web dashboard instead of via Apple/Google account settings.
Expecting automatic refunds
Another common error is assuming a mid-cycle refund will be issued after cancellation; Crayo’s stated policy is that sales are final.
Always check whether the purchase was managed through Apple/Google before expecting platform-level refunds.
Comparative recap
Quick comparison
| Platform | Cancellation method | Refunds | Notes |
|---|---|---|---|
| Web (crayo.ai) | Dashboard → Settings → Subscription/Billing → Cancel | No refunds from Crayo (all sales final) | Access usually continues until billing period end; see Postclic. |
| Apple App Store | Manage subscriptions via Apple ID settings | Refunds handled by Apple | Crayo directs App Store purchasers to Apple for refunds; see Postclic. |
| Google Play Store | Manage subscriptions via Google Play account | Refunds handled by Google Play | Crayo directs Play Store purchasers to Google for refunds; see Postclic. |
Key takeaways
- Cancel web subscriptions from the dashboard; platform purchases must be cancelled in-store.
- Crayo’s official stance is no refunds - platforms may handle refunds for their purchases.
After cancelling
Next steps
Confirm cancellation by keeping the confirmation email or screenshot of the cancelled subscription screen.
Monitor your bank or card statement for any further charges and keep records in case of disputes.
Helpful links
- Crayo cancellation guide reference: Postclic - How to cancel Crayo
- Step-by-step walkthrough corroboration: Clippie.ai - Cancel Crayo
- User reviews and experiences: Trustpilot - Crayo reviews
Address
Registered address (India)
RAG ATTINGAL ROAD, VENJARAMOODU P.O., THIRUVANANTHAPURAM, KERALA 695607, INDIA
Notes on contacting
If you need formal correspondence, use the registered address above and include account and transaction details to help identify your subscription quickly.