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I hereby notify you of my decision to terminate the contract relating to the Findmypast service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Findmypast: Easy Method
What is Findmypast
Overview
Findmypast is an online genealogy service that helps users research family history using census records, birth, marriage and death indexes, military records, and other historical documents.
The service offers searchable record sets, a family tree builder, hints and transcription features to help users discover ancestral information.
Where it operates
Findmypast is based in the United Kingdom and offers global records, but does not publish a specific India office for consumer subscriptions.
Indian users subscribe to the service or its apps and are subject to the provider’s subscription and refund terms as well as applicable Indian consumer protections.
How to cancel Findmypast
Cancel via the website (direct subscription)
- Sign in to your Findmypast account on the website.
- Go to My Account → My subscription → Manage Subscription → Cancel Subscription.
- Access continues until the current paid period ends; you may reactivate or choose another plan at any time.
Cancel app-store subscriptions (iOS / Android)
- If you bought the subscription via Apple App Store, cancel through your Apple ID subscription settings or the Apple website; the app itself cannot cancel the subscription.
- If you bought via Google Play, cancel via your Google Play account or the Google Play website; uninstalling the app does not cancel subscriptions.
What happens when you cancel
Access after cancellation
If you cancel a direct website subscription, your account keeps access until the end of the current billing period.
After the subscription period expires, access to most record content is removed unless you reactivate or select another plan.
Renewal and reactivation
Cancelling stops auto-renewal for the next period but does not automatically remove account data or family trees stored in your account.
You can reactivate your subscription or change plans at any time through account settings.
Will I get a refund?
Findmypast refund policy (cooling-off)
Findmypast provides a 14-day cooling-off period on purchases. You may claim a full refund within 14 days if you have not viewed any records during that time.
This 14-day provision is presented by Findmypast as a refund condition for unviewed purchases.
After the cooling-off period and app purchases
- After 14 days, no partial refunds are offered for remaining subscription time; instead, cancel auto-renewal to avoid future charges.
- Subscriptions bought through Apple or Google are refunded under Apple/Google refund policies; contact Apple or Google for eligibility and procedures.
Findmypast plans and pricing
Available pricing notes
There is no official public price list in INR from Findmypast. The table below shows reported in-app or user-reported prices and should be treated as unofficial.
Prices may vary by store, promotions or UI reporting quirks; contact Findmypast or your app provider for an authoritative price.
| Plan | Price (INR) | Period | Notes |
|---|---|---|---|
| Monthly (reported Dec 31 2024) | ₹99 | Monthly | User-reported via app UI; may be promotional or incorrect |
| Annual (reported Dec 31 2024) | ₹6,800 | Annual | Marked as likely erroneous in reports; treat as unofficial |
| Monthly (corrected Apr 20 2025) | ₹390 | Monthly | Reported after contacting support; still unofficial |
Your consumer rights in India
Relevant legal framework
Under the Consumer Protection Act, 2019, digital subscriptions are treated as services and consumers have protections against unfair trade practices.
Indian law supports cancellation and refunds within a reasonable cooling-off period; timelines commonly range from 7 to 14 days depending on merchant policy and contract terms.
How this applies to Findmypast users in India
- Findmypast’s 14-day cooling-off (for unviewed purchases) is favorable and aligns with typical consumer expectations in India.
- For app-store purchases, Apple/Google processes refunds, but consumer protection laws still apply if you encounter unfair practices.
Customer experiences
Positive feedback
- Many users praise detailed, accurate transcripts and access to unique record sets not available elsewhere.
- Users often like the mobile app UI, original-document access and search features such as suggested spellings and hints.
Negative feedback
- Common complaints include perceived high subscription costs and occasional UI or tree-building difficulties.
- Some users report issues with trial cancellation or difficulties cancelling subscriptions, leading to unexpected charges.
Documentation checklist
What to have ready before you cancel
- Findmypast account email and password used to sign in.
- Subscription details: plan name, billing date, and payment method.
For refund or dispute claims
- Dates of purchase and any trial start/end dates.
- Evidence of whether records were viewed during the cooling-off period (if claiming an unviewed purchase refund).
- Screenshots or receipts showing charges and attempts to cancel (if you must escalate).
Common mistakes
Uninstalling the app instead of cancelling
Uninstalling the mobile app does not stop App Store or Google Play subscriptions and will not prevent future charges.
Always cancel subscriptions in the account where the purchase was made (Findmypast website, Apple ID, or Google Play account).
Assuming automatic refunds after cancellation
Cancelling auto‑renewal does not usually trigger a refund for the current period; refunds depend on cooling-off rules and app-store policies.
Check whether you viewed records during the cooling-off period before requesting a refund; viewing records can void the unviewed refund claim.
Comparative recap
At-a-glance comparison
| Channel | Cancellation method | Refund responsibility |
|---|---|---|
| Web (direct via website) | Cancel in My Account → My subscription → Manage Subscription → Cancel Subscription | Findmypast handles refunds (14-day unviewed cooling-off) |
| App Store (iOS) | Cancel via Apple ID subscription settings or Apple website | Apple handles refunds under its policies |
| Google Play (Android) | Cancel via Google Play account or website | Google handles refunds under its policies |
After cancelling
Next steps
Note the end date of your current billing period and plan any data export or downloads before access ends.
Keep a local copy of any family tree files you may need after subscription expiry.
Where to get help
For account cancellations or refund queries, contact Findmypast customer support directly via email or phone as provided in your account communications.
If your purchase was through Apple or Google, use your Apple ID or Google Play account pages to request refunds or check subscription status.
Address
Corporate address
Findmypast Limited, 185 Fleet Street, London EC4A 2HS, United Kingdom.
Note: No separate India postal address is published for Findmypast subscriptions.
Support contacts (general)
Support email: [email protected]
Phone (UK): +44 (0)20 3326 6300 | Phone (US): +1 (855) 246 8234