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Cancel ROVER
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rover service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rover: Easy Method
What is Rover
Overview
Rover is an online platform that connects pet owners with local pet sitters and dog walkers for services such as boarding, daycare, walking, and drop‑in visits.
The platform handles booking, payment processing, and basic protections so owners and sitters can arrange care through the app or website.
Who uses Rover
Pet owners use Rover to find temporary care when they are away or need help during the day.
Sitters and walkers list services, set their own prices, and accept bookings through Rover.
How to cancel Rover
Cancel using the app or website
- Open the Rover app or go to Rover on a computer and sign in.
- Navigate to Upcoming bookings and select the booking you want to cancel.
- Choose "Modify booking" then "Cancel booking", provide a reason, and confirm the cancellation.
- The cancellation process is identical on iOS, Android, and the web.
Confirmation and next steps
After you confirm, Rover shows the updated booking status and any refund details that apply to your booking.
If you need help after cancelling, use the support links in the After cancelling section below.
What happens when you cancel
Access and active bookings
Cancelling removes the booking from your Upcoming bookings list and updates the sitter’s calendar accordingly.
Any future recurring or repeated bookings must be cancelled separately; cancellation does not delete your Rover account.
Data, records and receipts
Rover retains records of bookings and cancellations in your account history for reference and dispute resolution.
Keep screenshots, receipts, and message history if you expect to request a refund or escalate a dispute.
Will I get a refund?
General refund rules
- Refunds depend on the sitter’s selected cancellation policy: same‑day, one‑day, three‑day, or seven‑day.
- Refunds are issued to the original payment method and typically arrive within 5 - 10 business days.
Specific policy details and exceptions
- Same‑day: Full refund if cancelled before the booking begins. If cancelled after start, 50% refund for the first 7 days, then 100% for remaining days.
- One‑day / Three‑day / Seven‑day: Full refund if cancelled by the required time prior to the start; otherwise 50% for the first 7 days, then 100% afterward.
- Add‑ons (for example, 60‑minute rate or daycare pickups/drop‑offs) may be eligible for only a 50% refund; grooming, bathing, and boarding pickups are 100% refundable in applicable cases.
- If the sitter cancels, the pet owner receives a full refund.
- Late cancellation requests: to be eligible for a refund, submit the cancellation request no later than 48 hours after the booking end date.
For Rover’s official guidance on cancelling and refunds, see Rover’s help pages.
Rover plans and pricing
Typical service pricing (median examples)
Prices vary by sitter, location, and service. Below are approximate median rates reported for Delhi and broader India.
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Dog Boarding (nightly, Delhi) | approx ₹3,800 | Per night | Median cost of dog boarding in Delhi (set by sitters) |
| Dog Walking (per walk, Delhi) | approx ₹1,660 | Per walk | Median cost of dog walking in Delhi (set by sitters) |
| Dog Walking (per walk, Hindustan) | approx ₹1,500 | Per walk | Median cost of dog walking in general India area (set by sitters) |
Notes on pricing
Rover India uses per‑service, provider‑set rates. Prices may be shown in USD on the platform and converted to INR during payment.
There are no fixed subscription plans in INR published for Rover India; contact sitters directly for exact local pricing.
Your consumer rights in India
Relevant laws
Under the Consumer Protection Act, 2019 and the E‑Commerce Rules, 2020, consumers have the right to refunds or remedies for defective or misrepresented services.
Platforms must publish clear return and refund policies and cannot arbitrarily deny reasonable consumer requests.
How to escalate a dispute
- Raise the issue with Rover support and preserve all booking documentation and messages.
- If unresolved, escalate to the platform’s grievance officer, and consider filing a complaint with District/State Consumer Fora or the NCDRC.
- For legal guidance on platform refund obligations in India, see a summary of consumer law obligations.
Customer experiences
Positive experiences
Many sitters find that using the platform provides predictable bookings and structured payment handling when bookings stay on‑platform.
Some sitters report the ability to set holiday rates and manage availability centrally through Rover.
Negative experiences
Common complaints include clients asking to move bookings off‑platform, which can bypass fees and protections and create payment disputes.
Other issues raised include confusion about refunds, credit requests outside Rover, and sitters not seeing funds until booking completion.
Documentation checklist
Essentials to collect
- Booking ID and reservation dates (screenshot or confirmation email).
- Payment receipt or transaction reference for the booking.
- Message history with the sitter or owner showing cancellation requests or agreements.
Optional supporting items
- Photos or videos relevant to a dispute (for service quality issues).
- Times and timestamps for arrivals/departures, or third‑party vet or boarding records if relevant.
- Screenshots of the sitter’s published cancellation policy at time of booking.
Common mistakes
Mistakes by pet owners
Waiting too long to cancel and missing the sitter’s refund cutoff leads to reduced or no refund.
Failing to save booking confirmations and messages makes disputes harder to resolve.
Mistakes by sitters
Agreeing to off‑platform bookings can forfeit platform protections and payment guarantees.
Not clearly publishing cancellation and add‑on rules can cause misunderstandings and refund disputes.
Comparative recap
Quick comparison table
| Scenario | Typical refund timing | Refund amount rule |
|---|---|---|
| Owner cancels (policy observed) | Refund issued to original method in 5 - 10 business days | Full or prorated per sitter policy (same‑day / 1 / 3 / 7‑day rules) |
| Sitter cancels | Full refund issued | 100% refunded to the owner |
| Late or disputed cancellation | May require additional review; request within 48 hours after booking end | May be reduced (50% rules apply for some late cancellations) |
Key takeaways
- Check the sitter’s published cancellation policy before booking.
- Cancel early to maximise chances of a full refund.
- Keep documentation and contact Rover support promptly for disputes.
After cancelling
If you need further help
Use Rover’s help articles for step‑by‑step cancellation and refund guidance, and to contact support if needed.
Official Rover support pages: see the cancellation and refund help articles linked below.
Helpful links and refund tracking
- How do I cancel a booking and receive a refund?
- Will I receive a refund if I cancel a booking?
- What if my sitter cancels a booking?
Address
Registered address
901, 9th Floor, Tower‑B, Peninsula Business Park, Senapati Bapat Marg, Lower Parel (W), Mumbai 400013, India.
Notes about contact
There is no separate publicly published physical address for cancelling bookings in India; use the Rover app or website to manage cancellations and contact support.
If escalation is needed under Indian consumer law, keep all booking documentation and follow the steps in the consumer rights section above.