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I hereby notify you of my decision to terminate the contract relating to the Tomtom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tomtom: Easy Method
What is Tomtom
Overview
Tomtom is a navigation company that provides GPS devices, mapping software, and mobile navigation apps for real-time routing and traffic information.
The company sells physical devices and digital services (map updates, in-app subscriptions) through its webshop and app stores.
Main offerings
Offerings include standalone navigation devices, the TomTom GO Navigation app, and subscription-based live services such as traffic and map updates.
Sales channels include the TomTom webshop and mobile app stores (Google Play and Apple App Store).
How to cancel Tomtom
Webshop orders (TomTom website)
- You have a right to cancel a purchase within 14 days after delivery (cooling-off period).
- You cannot cancel once an order is confirmed; digital services are excluded from this right.
- To start cancellation, use the TomTom webshop order/cancellation process described on the TomTom help pages.
- Reference: TomTom - Cancelling a webshop order
Subscriptions and in-app purchases
- Ongoing service subscriptions can be cancelled at any time; cancellation takes effect at the next auto-renewal date.
- If you purchased via Google Play, cancel inside the Play Store: Play Store → Profile → Payments & subscriptions → Subscriptions → select TomTom GO Navigation → Cancel.
- If you purchased via Apple App Store, cancel in iOS Settings: Settings → Apple ID → Subscriptions → TomTom GO Navigation → Cancel.
- Reference: TomTom - Cancelling a subscription
What happens when you cancel
Access and service end
For webshop physical goods cancelled within the cooling-off period, the contract is rescinded and you are entitled to a refund (subject to exceptions).
For subscriptions, service continues until the end of the already-billed period and then access ends on the next renewal date.
Data and account
Account data and app settings typically remain unless you delete your account separately.
Maps or purchased digital items downloaded to devices may remain locally but entitlement checks can block access after cancellation if the purchase is revoked.
Will I get a refund?
Webshop physical products
You may request a refund within 14 days of receiving the product if you validly cancel under the cooling-off rules.
Refunds are processed using TomTom’s refund procedure and via the Adyen payment processor; processing can take 7 to 10 business days.
Reference: TomTom - How to request a refund
Subscriptions and digital services
- Digital/downloadable services (for example separate map updates) are non-refundable and non-cancellable once consumed or where stated as exceptions.
- Subscription cancellation does not entitle you to a refund for periods already billed; access remains until the end of that billing period.
- Reference: TomTom - Cancelling a webshop order
Tomtom plans and pricing
Known pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| TomTom Navigation app (one-time purchase, Android) | ₹2,050 | Lifetime | Offline maps, 4 free annual map updates, IQ Routes, spoken street names, lane guidance, landmark navigation |
Notes on pricing
This table shows a verified one-time purchase price for the Android TomTom Navigation app. Examples of monthly or annual subscription prices in INR were not verified from official TomTom sources.
For subscription pricing or offers, check TomTom product pages or your app store before purchasing.
Your consumer rights in India
Cooling-off and refunds
TomTom’s webshop policy offers a 14-day global cooling-off period for physical goods after delivery; this appears to exceed India’s baseline cooling-off expectations.
Refunds from webshop cancellations are processed within 7 - 10 business days via the payment processor used by TomTom.
Subscriptions and app-store purchases
- Subscriptions can be cancelled via your TomTom account or in-store settings; cancellation is effective at the end of the current billing period.
- App-store purchases and refunds are governed by Google Play or Apple App Store policies and TomTom cannot override those platform rules.
Customer experiences
Positive feedback
Some users praise TomTom devices for larger displays and ease of use, noting suitability for private drivers seeking straightforward navigation.
Product pages such as retail listings include these positive summaries from customers.
Negative feedback
Wide-ranging customer complaints focus on customer-service responsiveness, difficulties contacting support, and subscription or billing problems.
Retail listing reviews and aggregated review platforms show reports of GPS reception issues, app malfunctions, and frustrating support experiences.
Sources: Ubuy India listing, Trustpilot - TomTom reviews
Documentation checklist
Required documents
- Order number or webshop confirmation email.
- Proof of purchase (receipt, card statement, invoice).
- Product serial number (for devices) or account email (for digital purchases).
Optional documents
- Screenshots of the app subscription page or billing confirmation.
- Photographs of the product condition if returning a physical item.
- Any prior correspondence with TomTom support (ticket IDs, chat transcripts).
Common mistakes
Missing the cancellation window
Attempting to cancel after the 14-day cooling-off period for webshop orders is a frequent mistake and may invalidate refund entitlement.
Digital purchases and consumed downloads are often non-refundable; check eligibility before purchase.
Using the wrong channel to cancel
Cancelling a subscription in TomTom account when the purchase was made via Google Play or the App Store will not stop auto-renewal; the correct platform must be used to cancel.
Also retain proof of cancellation (confirmation email or screenshot) to avoid billing disputes.
Comparative recap
Quick comparison
| Channel | Cancellation window | Refund | Notes |
|---|---|---|---|
| Webshop (TomTom website) | 14 days after delivery | Yes for eligible physical goods; processed in 7 - 10 business days via Adyen | Cannot cancel once order confirmed; digital services excluded |
| Webshop subscriptions (TomTom account) | Cancel anytime - effective at next renewal | No refund for already-billed period | Service continues until end of billed period |
| Android purchases (Google Play) | Manage via Google Play subscriptions | Refunds follow Google Play policy | Cancel in Play Store → Subscriptions |
| iOS purchases (App Store) | Manage via Apple Subscriptions | Refunds follow App Store policy | Cancel in iOS Settings → Subscriptions |
Takeaway
Physical product purchases from the TomTom webshop carry a 14-day cancellation right; digital goods and in-app subscriptions follow platform-specific rules and have limited refundability.
Always cancel subscriptions in the same platform where they were purchased and keep written proof of cancellation.
After cancelling
Next steps
- Keep your cancellation and refund confirmation emails until the refund is received.
- If returning a physical product, follow TomTom’s return instructions and retain tracking information.
Support links
- How to cancel a webshop order - TomTom Help
- How to cancel a subscription - TomTom Help
- How to request a refund - TomTom Help
Address
Registered office (India)
S.No. 206, A/1, Plot No. 88/4, Nagar Road, Next to Aga Khan Palace, Yerwada, Pune 411006, India.
How to use this address
Use the registered office address for written correspondence or formal notices when required by local procedure.
For routine cancellations, use the TomTom online help pages and in-app or webshop cancellation flows first before sending postal correspondence.