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Cancel VIXEN
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Cancellation service #1 in India
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vixen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vixen: Easy Method
What is Vixen
Overview
Vixen is a subscription-based streaming service that offers premium adult video content featuring professional performers. It provides access to an exclusive library and membership features on web and third-party platforms.
How it is provided
Subscriptions are available directly via Vixen.com and through app stores and platform stores such as the App Store, Google Play, Roku, Samsung, and Amazon.
How to cancel Vixen
Cancel via Vixen.com (web subscription)
- Log in to your account at Vixen.com.
- Go to the Billing or Subscriptions section and select the option to cancel your subscription.
- If you cannot cancel online, email support@vixen.com for assistance or use your payment processor’s portal to stop future payments.
Cancel via app stores and other platforms
- iOS (App Store): Open iPhone/iPad Settings → [Your Name] → Subscriptions → ViX Premium → Cancel Subscription.
- Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → ViX Premium → Cancel subscription.
- Other platforms (Roku, Samsung, Amazon, etc.): Use the platform’s subscription management flow (for example Roku’s Manage Subscription or Amazon Appstore Subscriptions).
What happens when you cancel
Access after cancellation
If you cancel a web subscription on Vixen.com, access typically continues until the end of the current billing period.
For subscriptions managed by app stores or other platforms, access after cancellation usually continues until the end of the paid period but can vary by provider.
Renewals and account data
Auto-renewal will be stopped after successful cancellation; you will not be billed further unless you re-subscribe.
Your account and viewing history may remain on the service. Contact Vixen support if you need data removal or account deletion.
Will I get a refund?
Vixen.com (web) refund policy
Payments made directly on Vixen.com are generally non-refundable and no credits are given for partial periods.
Exceptions may be made where required by law or at Vixen’s discretion.
App stores and third-party refunds
Refunds for subscriptions bought through the App Store or Google Play are governed by Apple’s and Google’s refund policies respectively.
Refund handling for other platform purchases depends on the platform provider’s rules.
Vixen plans and pricing
Pricing availability
Public, up-to-date pricing for Vixen plans is not available in the verified sources provided.
Contact Vixen directly for exact plan prices and promotions.
Contact for details
| Plan | Price | Period |
|---|---|---|
| Basic | Contact for pricing | monthly / annual |
| Premium | Contact for pricing | monthly / annual |
| VIP / Bundle | Contact for pricing | monthly / annual |
Your consumer rights in India
Relevant law
Indian consumers are protected under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
These laws require clear cancellation and refund information and timely grievance redressal for digital services.
What you can request
- Clear explanation of the cancellation and refund policy.
- Refund where the service is defective, misdescribed, or auto-renewed without proper notice.
- Escalation of unresolved disputes through consumer fora or government portals.
Customer experiences
Positive reports
Some users report a good trial experience and positive service quality in reviews.
Positive reviews note content quality and an overall satisfactory service from Vixen.
Negative reports
Multiple reviews describe unexpected charges after cancelling trials and difficulty obtaining refunds or access.
Some reviewers report continued billing from entities like GENMEDIA or ECHST.NET and trouble regaining access after cancellation.
See user reviews on Trustpilot for examples: Trustpilot - Vixen reviews.
Documentation checklist
What to gather before contacting support
- Account email and username used for the Vixen subscription.
- Transaction receipts, billing statement entries, and dates of charges.
- Subscription source (Vixen.com, App Store, Google Play, Roku, etc.).
Additional evidence to support disputes
- Confirmation emails of cancellation or screenshots of subscription page showing cancellation.
- Correspondence with support (emails or chat transcripts).
- Bank or card statements showing charges and merchant descriptors.
Common mistakes
Assuming cancellation was completed
Example: A user cancels in the app but forgets the final confirmation step, leaving auto-renew enabled.
Always check for a cancellation confirmation email or a canceled status in your subscription settings.
Contacting the wrong provider
Example: Charges showing a different merchant name (e.g., GENMEDIA) can lead users to contact the wrong support channel.
Verify the merchant descriptor on your bank statement and follow the cancellation flow for the platform where you subscribed.
Comparative recap
Quick comparison
| Platform | How to cancel | Access after cancel | Refunds |
|---|---|---|---|
| Vixen.com (web) | Cancel in Billing/Subscriptions on Vixen.com or email support@vixen.com | Yes - access until end of current billing period | Non-refundable generally; exceptions by law or company discretion |
| App Store (iOS) | Settings → [Your Name] → Subscriptions → ViX Premium → Cancel | Typically continues until end of paid period (Apple policy) | Handled by Apple / App Store refund policy |
| Google Play (Android) | Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Cancel | Usually continues until end of billing cycle (Google policy) | Handled by Google Play refund policy |
| Other platforms (Roku, Samsung, Amazon) | Use each platform’s subscription management (e.g., Roku Manage Subscription) | Depends on platform - may terminate access immediately | Depends on provider’s policy |
After cancelling
Follow-up steps
- Save confirmation emails and screenshots showing cancellation and access end date.
- Monitor your bank or card statement for unexpected charges in the following billing cycle.
Where to escalate if needed
If you cannot resolve the issue with Vixen or the platform, consider escalation channels under Indian law.
Helpful resources:
- Consumer cancellations & refunds - law4u.in
- Refund/return policy overview - detech.co.in
- e-Jagriti portal information - Wikipedia
Address
Operational address
Vixen operational address (primary entity): 5‑17‑3 Higashi‑Tokorozawa, Tokorozawa‑shi, Saitama 359‑0021, Japan.
Support contact
For account and cancellation support, email: support@vixen.com.