Cancellation Acuity Scheduling: Easy Method

What is Acuity Scheduling

Overview

Acuity Scheduling is an online appointment scheduling service that helps businesses manage bookings, calendar syncing, reminders and payments.

It is owned by Squarespace and is used by small businesses to let clients self-book and pay online.

How it is commonly used

Common uses include one-on-one appointments, classes, and integrated payments with processors like Stripe or PayPal.

Users access Acuity via the web dashboard, and there are in-app subscription options in the iOS App Store for mobile users.

How to cancel Acuity Scheduling

Cancel on the web (desktop)

• Log in at acuityscheduling.com or, if integrated with Squarespace, open the Squarespace dashboard.
• Go to Settings → Billing (or use the Billing panel in Squarespace) and choose "Cancel Subscription" to end immediately, or disable auto-renew to let the account expire at the end of the billing cycle.

Cancel via mobile app subscriptions

• You cannot cancel a subscription inside the Acuity mobile app itself.
• Cancel recurring charges through your device subscription manager: the iOS App Store or Google Play account subscriptions pages. See guidance for mobile cancellation in the linked help/article overview: mobile subscription cancellation.

What happens when you cancel

Access and billing

If you cancel immediately on the web you may lose access right away if you choose immediate cancellation.

If you turn off auto-renew, services remain active until the current billing period ends.

Data and integrations

Your scheduled appointments, client data and calendar integrations remain in your account until you or Acuity removes them.

Back up important client or appointment data before cancelling if you will need it after the subscription ends.

Will I get a refund?

Web cancellations and the 14-day window

For web-based subscriptions, Acuity provides a 14-day refund window; if you cancel within that period a full refund is generally issued.

This policy especially applies to subscriptions handled directly via the Acuity web interface or Squarespace-attached subscriptions. See official guidance: Acuity billing & cancellations.

Mid-cycle cancellations and mobile store purchases

• Monthly subscriptions canceled mid-cycle on the web typically do not receive pro-rata refunds; you keep access until period end.
• If you subscribed through the iOS App Store or Google Play, refund eligibility follows the store's refund process and terms; request any refund through the appropriate store.

Details on refunds and price adjustments for client payments are handled by the linked payment processor, not Acuity reporting: handling refunds & adjustments.

Acuity Scheduling plans and pricing

In-app iOS prices (South Africa)

Pricing notes

These ZAR prices are the in-app purchase rates listed in the South African Apple App Store for the Acuity iOS app.

No official South African web/desktop pricing was publicly found; contact Acuity or Squarespace for web pricing or quotes.

Your consumer rights in South Africa

General rights under the Consumer Protection Act

South African consumers have rights under the Consumer Protection Act (CPA), including the right to fair, reasonable terms and full disclosure.

Automatic renewals in digital services must be clearly disclosed and consumers are generally allowed to cancel recurring services.

Escalation if refunds are refused

• If you are refused a refund, you may raise the matter with the National Consumer Commission or consider the small claims court under CPA provisions on unfair contract terms.
• Keep records of receipts, cancellation requests and any communications with Acuity or the app store to support your complaint.

Customer experiences

Positive feedback highlights

Many South African reviewers praise Acuity for easy setup, intuitive booking and strong integrations (calendar, Zoom).

See user ratings and comments on local review pages such as GetApp and Capterra for positive summaries: GetApp, Capterra.

Common criticisms

Negative reports include mobile app limitations, some unintuitive UX areas and occasional buggy updates that affected bookings for some users.

Check the same review pages for balanced user reports and feature-specific complaints.

Documentation checklist

What to gather before cancelling

• Account email and login details for Acuity or Squarespace integration.
• Subscription receipts, billing date, and last payment confirmation.
• Records of any client payments processed via Stripe or PayPal (for refund follow-up).

What to request or save

• Export client and appointment data if you need it post-cancellation.
• Save any support communications related to billing or refund requests.

Common mistakes

Attempting to cancel inside the mobile app

A common mistake is trying to cancel subscriptions from within the Acuity mobile app; the app does not provide cancellation controls.

Instead, manage mobile subscriptions through the App Store or Google Play subscription settings.

Assuming mid-cycle refunds are automatic

Users sometimes expect pro-rata refunds when cancelling mid-cycle; Acuity generally does not offer mid-cycle prorated refunds for web subscriptions.

Confirm billing end dates and refund windows before cancelling to avoid surprises.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up actions

• Export or back up client lists, appointment history and reports before access ends.
• If you need refunds for client payments, use the refund link from the payment processor and keep records of the transaction.

Helpful official links

• Acuity billing & cancellations (official help)
• Handling refunds & price adjustments (official help)
• Guide to cancelling Acuity (third-party step guide)

Address

Corporate headquarters

Acuity Scheduling (Squarespace acquisition) corporate address:

225 Varick Street, 12th Floor, New York, NY 10014, United States

Support note

For billing or account-specific issues contact Acuity/Squarespace support via your account dashboard or the official help centre linked above.